My ipod says 12gb already used when empty

my ipod says 12gb has already been used up when it is most definetley empty! i dont understand why but it is really annoying!
i have reset and restored my ipod, i have downloaded the latest software for ipod and itunes and cant think of what to do next!
please help!

no nothing comes up and im after following the instructions on the page you directed but to no avail! the ipod will reset but it still shows loads of space is used up!
i think i may have tried to download a programme from itunes thats not compatible with my pc & done so when my ipod was connected, does that sound right or like a something that would happpen?
thanx so much!!!!

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