My ipod says it cannot back-up, what can I do?
Every time I sync my ipod is successfully syncs but it will not back-up, it says "the backup was corrupt or incompatible with the ipod". I cannot update my ipod now either, can anyone help?
Have you worked through the suggestions in this Apple support document?
iOS: Troubleshooting backup issues in iTunes
B-rock
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I'm syncing my iphone 3 and itunes says it cannot back up to my computer. ??
I'm syncing my iphone 3 and itunes says it cannot back up to my computer. What to do??
Hey Alan626,
Thanks for the question. This issue definitely sounds frustrating. To troubleshooting, you may find the information in the following article helpful:
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/TS2529
Additionally, you may want to check your disk with Disk Utility:
Using Disk Utility to verify or repair disks
http://support.apple.com/kb/HT1782
Thanks,
Matt M. -
Just yesterday I downloaded the newest update for iTunes, a few days before doing this I purchased music, but after doing the update my songs will not play. It shows a message that says this file cannot be located, what can I do to find the location?
The path C:\users\owner\appdata\local\apple\apple software update\bonjour64.msi cannot be found. verify that you have access to this location and try again or try to find the installation package "bonjour64.msi" in a folder from which you can install the product bonjour.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on 25 June 2010. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time? -
When i try to back up my iphone 4 it says i cannot back it up with the error code -50
when i try to back up my iphone 4 it says i cannot back it up with the error code -50? HELP
If you are running Windows and it stops on the first stage of a sync then my suggestion is to uninstall AppleDeviceSupport version 2.0.1 and re-install 1.5.2.
There are instruction here to do it on Windows 7 (see the first post):
https://discussions.apple.com/thread/3280228?tstart=0
Those instructions are to fix a different problem, but it fixes the problem with syncing devices stopping on the first stage (backing up the device) too. The AppleDeviceSupport 2.0.1 comes with Quicktime 7.7 and, I believe, the latest Safari version.
I'm running XP, so used the Everything search program (http://www.voidtools.com/download.php) to find the directories with the AppleDeviceSupport installers (they have the extension .msi and the version in the directory name) and right-mouse-buttoned them to do the uninstall and install. Note you need a reboot afterwards. (Actually I just sorted out the service in the Service Manager, but that's a longer explaination and a reboot works fine).
Hope that helps,
John -
i forgot the password of my restrictions and i cant even back up my ipod becuz i fotgot the password what can i do ?
Forgotten RESTRICTIONS Passcode
- Restore from a backup that was make before you added the Restrictions passcode. If you restore from a backup made with the Restrictions passcode the Restrictions passcode is also restored.
- Restore to factory settings/new iPod.
- If you are up to file manipulation see:
How to reset forgotten Restrictions...: Apple Support Communities
What do you mean by this: " i cant even back up my ipod becuz i fotgot the password"? Password for what? -
I joined Photoshop CC on 2014.11.24, paying HKD68 per monthly throgh my credit card. just today, I cannot use Photoshopp CC any more because it says my membership expired. What can I do?
Hi Vin,
Please refer to the help document:
https://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Regards,
Sheena -
Adobe Digital says I need to install updates. Goes through motions then says it cannot inistall. What to do? Otherwise, it seems to be working OK.
jennifer.jaeger wrote:
I dont want to print it i just want to be able to save it to a specific folder and not downloads and when i try and do that it says i must save it as a .webarchive and then when i agree to that it says it cannot export it
If you do as I said you will get a pdf file,
You need to read this, it will be easier to work on a Mac when you know how a Mac works. -
I just bought an iTunes card in Spain but now I'm in Switzerland and it says it's not valid, what can I do?
Sorry, but there's nothing you can do. iTunes Cards are valid only in the country of purchase. So you cannot use that card in the Swiss iTunes Store. Sell or give the card to someone back in Spain.
Regards. -
Words with friends won't open on my IPad, it just shuts back down, what can I do to fix this?
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
iOS 7: Help with how to fix a crashing app on iPhone, iPad (Mini), and iPod Touch
http://teachmeios.com/help-with-how-to-fix-a-crashing-app-on-iphone-ipad-mini-an d-ipod-touch/
Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
Delete the app and redownload.
Downloading Past Purchases from the iTunes Store, App Store and iBooks Store
http://support.apple.com/kb/ht2519
Cheers, Tom -
My iPod touch is frozen and asking me to connect to iTunes and when I do connect to iTunes the iPod does not show up. What can I do?
Try placing in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Last, try restoring on another computer. -
My mail is getting stuck in outbox, but I am receiving mail just fine. Message says 'server timed out'. What can i do to fix this?
Hello Naila1,
It sounds like you are unable to send emails, as they go straight to the outbox, but you can get the emails without issue. I recommend using the Connection Doctor to help you troubleshoot what is happening with the following article:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Thank you for using Apple Support Communities.
Take care,
Sterling -
My ipad mini is not connecting to the wifi network. I have the correct network and password chosen, but the message I get is that "unable to join". I have reset my ipad and it still says the same thing. What can I do about this?
Hey Dr kris,
Thanks for the question, and welcome to Apple Support Communities.
I understand that you are having issues connecting to Wi-Fi networks with your iPad mini. The following troubleshooting assistant may lead to a resolution:
Apple - Support - iPhone - Join a network Assistant
http://www.apple.com/support/iphone/assistant/wifi/
For more in-depth troubleshooting, refer to the following article (refer to the "Unable to connect to a Wi-Fi network):
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thanks,
Matt M. -
I need to re-install Acrobat 9 Standard. In adobe "My Account" I see my order but when I download it says: "You have no downloads"What can I do?
Hi ChrisTruc,
Please try downloading Acrobat 9 Std. from: https://files.acrobat.com/a/preview/8d640488-4a92-4f7d-b50b-d8eb7f96bff8
and use the purchased serial number to activate the software.
Regards,
Rave -
iTunes will not display my iPhone on the device tab, message appears saying error in reading iPhone what can I do to correct this, I have tried everything suggested in apple support
- Try restoring on another computer.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
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