My iPod says to connect to iTunes, and then it crashes, error 3014, I've tried everything it says that might solve the error but nothing,

my iPod says to connect to iTunes, and then it crashes, error 3014, I've tried everything it says that might solve the error but nothing

Not knowing what everything is:
Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support
- Try another cable                                                       
- Try on another computer                                                       
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar                                     

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