My Ipod tells me it belongs to someone else when I tried to sync it

I purchased my shuffle back in Sept. and did little more than take it out of the box. I plugged it in and it never made a sound. The battery light is yellow but never turns any other colors after I have charged it. I know that my port for charging and the plug I have both work because I charge my Iphone with it all of the time. I finally decided to do more with it and sync it in Itunes. When I plugged in the device it told me that it is "Patricia Shelly's Ipod" and did I want to erase all of the songs that were loaded in it. This was a brand new device, sealed in the box!! It did Sync successfully, at least it said it did, but it still does not make a sound. I believe that it is not charging. Could this have been a refurbished device that was not refurbished properly or a Ipod that was returned and resealed in the box?

Hi Fayevc,
If you are repeatedly getting the message to restore your iPod nano when you plug in your headphones, you may want to try restoring your iPod back to factory settings to see if it resolves the issue; if it doesn't, you may need to have it serviced. You may find the following article helpful:
Apple Support: Restoring iPod to factory settings
http://support.apple.com/kb/HT1339
Regards,
- Brenden

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