My ipod touch (3rd generation) is stuck on the screen that shows me to sync it to i-Tunes.

When I turn on the iPod touch, I get the screen that has a picture showing that I should plug it into iTunes, but when I do, I get a message that says I need a passcode.  I downloaded the latest version of iTunes and ran a diagnostic test to see if there were any problems and it said that iTunesHelper is currently not running. Everything else was working just fine.  I don't know how to make sure iTunesHelper.exe is running.  Also, the volume was not working properly before this happened.  I'm not sure if that is related to the issue.  Any suggestions?

You'll need to connect in recovery mode to get past the passcode and restore the ipod. After that you can set up a passcode you choose. Log into the ipod after that with the new passcode and deactivate the passcode in the Settings of your device.  iPhone and iPod touch: Unable to restore and iPhone and iPod touch: Wrong passcode results in red disabled screen
Message was edited by: Ingo2711

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