My ipod touch 5th gen has frozen

my ipod touch 5th generation has frozen. it will turn on, but will not let me slide across to put in my passcode. also, i cant turn it off as you have to slide across the screen to power it off. HELP!!!! the ipod is also fairly new as i got it in january and it has never been involved in water or height accidents .

If not successful, try the remaining items of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Similar Messages

IPod touch (5th gen) has a hardly any of my music on it while iTunes says it has all the songs on I put on it. WHAT EVIL IS THIS? Help me slay is horrible bug.

I just got this thing for my birthday after having two 160GB classics stolen in a row and I'm beyond stoked to have my music back. It worked great for a few days and after putting some music on one day, I ejected (safely) it and then unplugged it. NO MUSIC ON THE IPOD.I plug it back in frantically and see that ALL THE MUSIC I put on IS STILL ON THE DEVICE according to ITUNES. However when I open up that sweet music app I've got about 15 songs. My heart has been crushed and another apple product has done be dirty. I have faith in this 4 day old device still. Please help me before I smash it up and throw a piece at every apple store.
Additional info - I just downloaded the new iTunes (12.1) Maybe then new version is Satan in disguise. The new red logo is pretty convincing however, it was only after I used 12.1 that this happened. It would surprise me the latest and greatest version shorts me. Please help me get my music working again so I can stop complaining about Apple products for awhile.

Yep the problem is with the new iTunes update (12.1.0.50 for the Mac version, I don't recall the number of the Windows version) and the worst part is that I don't think there's a way to solve the problem except for waiting for the next update hoping it will correct this bug.
It happened to me too, and to many other users: every time I try to sync the device (I use a 4th gen iPod touch), all of the songs get deleted. I have to put sync them all again (and I have a HUGE number of songs, so it's extremely annoying).
I tried putting in DFU mode, safe starting, restoring both from backup and as a new iPod on many computers, but nothing of that solved the problem.
I spoke to an Apple technician but he knew nothing about it, he suggested me there was a problem with my computer (that's impossible, it's brand new, and the problem occurs on other computers too! What's the chance of having the same damage on two different machines - a Mac and a PC - at the same time?)
Finally, I noticed that if I sync my iPod on a computer with an older version of iTunes the problem doesn't happen.
All of this was nearly a month ago... still no updates :\

My ipod touch 5th gen has no sound through usb hookup-car

I Have a kenwood ddx 370 touch screen HU installed in my car, and i can'y get sound from my speakers when its in ipod mode, and the wires are plugged in to the HU. I used to own a iphone 4, and a iphone 4s that both worked. now this issue is strange with not getting sound, as everything else works.
it charges, it is recognized by the HU, displays all the album art song etc, but just not hearing the sound.
my radio, xm radio cd and all that work fine. its strange how the phone does everything on the radio but have sound coming out of speakers. when i just use the aux cable i get the sound, but none from usb/ipod option. anyone familiar with this, and how to fix this?
i just got the ipod touch no even a week ago either, and it was brand new.

Does Kenwood say it will work with a 5G iPod (or iiPhone 5)?
Did the iPhones have iOS 7? Sometimes an iOS update breaks compatibility
Sometimes this works
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.

IOs 7.0.4, and my iPod Touch 5th gen has stopped recognizing the majority of my songs

Hi,
I recently updated my iPod to iOS 7.0.4 and when I went to play some songs in my iTunes library the music player would skip past most of the songs and remove them from my library. Sometimes this would happen across all the songs under an artist, however it would still display that I had 30+ songs available from the menu. I have tried resetting my iPod, but this didn't help.
Any suggestions?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My iPod touch 5th gen has 4.0GB left and it won't update or download apps. it took 2 weeks to download 3 of them what do I do?

when I went to go update instagram it says "cannot download at this time" and it's been like this for days. when I hit the option 'done' it says it updated but it didn't. help????

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings>iTunes and App Store and sign out and sign back in
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings

My daughter's ipod touch 5th gen is disabled with no wifi connection ..how do I restore it ? I have tried everything and Itunes keeps saying an error has occured

My Ipod touch 5th gen has been disabled because I can't remember the passcode and has no wifi connection and when I plug it into itunes it says an error has occured. How do I fix it ?

What error do you see when you connect it? This support document provides instructions on how to recover an iDevice that has been disabled because of a forgotten passcode. You need to restore the device. Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

HT201406 iPod touch 5th gen

My iPod touch 5th gen has 12 white blocks going across the screen and lines going down it also the tochscreen isnt working either any ideas?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

So my friend gave me a ipod touch 5th gen i went to reset the ipod through the settings but after i hit erase ipod it stopped doing anything all you see is the apple sign and a line under it...it has had the same thing on the screen for 2 days ...

so i bough an ipod touch 5th gen from a friend i went to the settings and tried to factory reset it the ipod...so i hit erase ipod then it went dark..then showed the apple sign and a line under it...but thats it it has had that on the screen for 2 days it wont connect to itunes and i did the rebot thing with the power and home button and it still wont do anything i need help please

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My ipod touch 5th gen wont connect to updated itunes but is recognized on my computer, help!

Just brought a new ipod touch 5th gen, and when i connect it with my cable on my windows 8 hp laptop it will recognise it on my laptop in my computer but it won't connect with itunes. I have the latest version of itunes, and have tried reinstalling it three times, along with following the apple help sections but nothing has worked. It connects on other mac, and pc's itunes however and believe it is a problem with windows 8. Anyone having this problem or know how to help? thanks

If you mean playing music from your computer's speakers that that work if you computer can act as a bluetooth receiver (like BT speakers and headphones) since the iPod can transmit music using the A2DP BT profile.
On the iPod go to Settings>General>Reset> Reset Network Settings and try again. You will also have to rejoin all wifi networks

How can I unlock ipod touch 5th gen currently disabled and never sync'd with itunes

Basic situation. Ipod touch 5th gen. Passcode forgotten and tried too many times such that ipod is disabled and requested to connect to iTunes. Problem is that the ipod was never sync'd with iTunes so the connection fails. I've only owned it for 9 months or so. I know I can recover all my music through iTunes and my applications through the app store since all of my content was legally purchased. The problem is that I need to also recover my contacts and pictures since this is the only place they exist.
I have read about methods up to 4th generation where you can access a particular file on the device via computer and rename it to unlock the device. That would most likely allow me to then sync/backup via iTunes and recover my data. Problem is that I can only access the DCIM folder via windows manager and it contains no data. Perhaps there is a way to access the device a different way?
Is there a way with the 5th generation to either reset the lock (from disabled to locked with a 1 min wait for retry as an example) to allow me more opportunities to try other passcodes that I may have set (including mistypes etc) or to remove the passcode completely and let me set it to something I will write down this time?
Please do not reply with the standard apple responses of 'sync with itunes' or 'factory reset' and no, I did not sync with the icloud either (I tried but it was unsuccessful for some reason).
The answer doesn't even have to be a free one as I would be willing to pay for the solution if it were guaranteed to work. Since apple seems to want to charge for any type of support, even to ask a question, I am relying on the community for help. Thanks much.

You have to place the iPod in Recovery mode as Apple says and erase the device. It is a security feature.
or
If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.
There is not other way

I have numerous different apple products with the new lightening connector, all of which have broken or stopped working after just short periods of time, I have an iPhone 5C, and iPad mini and and iPod Touch 5th gen?

Hi, I have numerous different Apple products, an iphone 5c, iPad mini and iPod touch 5th gen.
I have had them all for only relatively short periods of time yet the lightning cable has stopped working on all of them?
On the touch, charging has stopped completely?
Is this a manufacturing issue with the new charging system?

Hi, yes I'm using the original apple cables.
This definitely isn't user error nor confined just to me, the devices are used by different people in the home.
On a quick sample around the office (survey of 7 people let me add) 4 of them said the cables had broken on them and had to be replaced.
Having also searched through the forums it appears this is a fairly widespread issue.
It's defo not user error!

"medical id" is missing from my health app on my iPod touch 5th gen running iOS 8

Along the bottom of the health app on my iPod touch 5th gen running iOS 8 I am missing the "medical id" that should be the 4th icon on the lower right of the screen

You can't seriously believe users would be *that* idiotic, even on a sue-happy country like the US… And while Apple could get sued, it's not like Apple Legal would lose a case like that; for someone to die in the first place *because of the iPod Touch*, first-responders (be them regular bystanders or medical professionals) would have to be stupid enough to believe they could use it to make calls and not try doing that using instead, duh, a regular phone that they would likely be carrying with them anyway, and for Apple to be in the least bit accountable, the interface would have to misdirect them and make them believe they could in the first place.
Except it doesn't. It never did. The iOS interface, on the iPod Touch, has no references whatsoever to calling functions, be they regular or emergency-related. If you tap a phone number detected by smart filters, you can't dial it (I believe you're offered the option to save it on the Address Book, though), and on the lock screen, there is no “Emergency Call” function (nor would there be such a function on the Health ID page, either). So… I fail to see your point.
And you can't seriously believe Apple would risk, on purpose, a lawsuit by the family of someone who, having both an iPhone *and* an iPod Touch (not very likely, I know, but please bear with me) dies because s/he is carrying only the iPod Touch and unwittingly (but understandably) expects *all* Health and the potentially *life-saving* Health ID info to sync across devices via iCloud.
Nope, this is an oversight by Apple devs, and a massive one at that.
P.S.: A massive legal/functional disclaimer, such as “Warning: This device cannot connect to the cellular network. For emergency calls please use an appropriate device” or something along those lines would pretty much exempt them from any legal responsibility, while still enabling a life-saving feature.

Problems after iOS 7.1.2 on Ipod Touch 5th Gen

At about 3 hours ago my Ipod Touch 5th Gen turned off on me. It came back on itself, so I accessed the lock screen correctly put my password in and thats where my problems started.
I put in the correct password it accepted it.
The screen then changed to my background screen colour.
Very quickly the screen went black and the apple logo came on (as if it was turning on)
I repeated the process again and I can not access my home screen or any of the apps. It repeats itself.
I've had all my apps crash on me ever since I downloaded the iOS 7.1.2 update.
On the lock screen I can still access the flash light and both cameras?
What I have tried:
Turning it on and off.
Charging it.
Plugging it into iTunes.
Reset where I hold the lock and home button.
Nothing works.
Its a 32gb Ipod touch 5th gen with about 6gb of storaged unused.
I haven't dropped it or done anything unusual.
At the time it crashed I was playing on Farmville 2 app. This app crashes alot could it have something to do with it?
Please someone help me, I've googled it and can't find any problem like mine on here!
I've only had it 7 months.
Thanks,
Nadia

Then do this:
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
   1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
       other end of the cable connected to your computer's USB port.
   2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
       until the red slider appears, then slide the slider. Wait for the device to turn off.
              * If you cannot turn off the device using the slider, press and hold the
                Sleep/Wake and Home buttons at the same time. When the device turns off,
                release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
       device. The device should turn on. Note: If you see the battery charge warning,
       let the device charge for at least ten minutes to ensure that the battery has some
       charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
       When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

Need to get all the files, well music and video, from my ipod touch 5th gen to my itunes libary.

Need to get all the files, (well music and video), from my ipod touch 5th gen to my itunes libary. (So basically sync the other way to normal)
Laptop hard drive broke so had to buy a new one and obviously now need to sort out my itunes.
Did try downloading all my purchased stuff onto itunes but it has missed some things off, and there are some files I did not purchase from itunes so need a way of getting them back on there.
Sure this question has been asked a million times but can't find anything to help me on here so thought I'd ask.
-Did have a look at going onto the start menu and opening the hidden items thing but couldn't see any reference to ipod or device on it so wasn't sure how to do it that way.
-On itunes under my device when its connected, the section about manually restoring and backing up, would that help me? Because that says it will manually back up my ipod to my computer then could restore that back up, obviously I don't want to accidnetally get rid of everything on my ipod so didn't want to try that just in case without checking.
(And yes I have disabled auto sync to device when conncected!)
Can anyone help me please? Sorry if i've overcomplicated this!
Thanks:)
Chris

Backing up an iOS device will copy some data to a backup file within iTunes, but this excludes all media. You can also transfer iTunes Store purchases from the iDevice to iTunes but, without using a third-party tool, nothing else. As long as you do not sync the iPod with your new library, the media that's on it will remain ... for as long as it keeps functioning, is not lost, stolen, eaten by the dog, ...
You may also have an option to recover your previous library from your old laptop; as long as its hard drive isn't fried, a computer repair store or technician may be able to extract the drive, mount it in an external enclosure, and copy your data to another PC. Whatever you choose, there is no real alternative to having all your media on your computer, managed by iTunes, and regularly backed up to another device/location.

I downloaded a recommended update and since then my ipod touch (3rd gen) is frozen and wont turn on (1604 error)

I downloaded a recommended update and since then my ipod touch (3rd gen) is frozen and will not turn on. I try restoring factory settings but the process terminates with a 1604 error. I have researched this problem on the net and think i have tried everything, but still no joy. I have tried removing all apple and itunes software and reinstalling, updating the apple drivers - nothing has worked. I am using itunes 10.3 on my pc, windows xp.
If anyone can help me i would be extremely grateful - I am off on holiday on thursday and would love to have my ipod with me!
Many thanks in advance.
Craig.

Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Above is from:
http://support.apple.com/kb/TS3694

My ipod touch 5th gen has frozen

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