My iPod Touch 5th Generation loses charge when the device is turned OFF!!! Help!
I bought my iPod Touch 5th Generation a couple months back and it has been working beautifully. I loved the new design, features, color choices, etc. However, just a couple days ago, my iPod has been acting up. I turned it off one night with a FULL battery (I usually turn it off when I'm not using it) and when I turned it back on in the morning, half the battery was gone. Originally, I assumed that maybe I just didn't swipe to turn it off right. WRONG. I charged it up, used it, and turned it off again for the night. When I turned it on the next day, the battery was practically gone. I tried not to panic, so I just restored the iPod to its original settings. I erased EVERYTHING. Then I charged it for a good six hours. The problem didn't go away.
This isn't a cheap device. I'm sure you guys know that. The only reason why I think this could be happening could be because of the new iOS 6.1.2 update. I updated my iPod about a week or so ago. And now I'm having this serious problem? That is the ONLY possibility I could think of. And this thing is brand new. I treat it like it is made of glass. Literally. I'm so meticulous when it comes to my things.
So can someone please help me try to fix this problem? I still have a warranty and the iPod is under a year old. To replace the battery now is ridiculous. It's brand new. I didn't pay hundreds of dollars for my iPod to croak on me after using it for a couple of months.
Any help would be much appreciated. Thank you so much!
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Similar Messages
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My ipod touch 5th generation wont charge or turn on at all,
i upgraded to iOS 6.1.3 and after that my ipod started having trouble charging, at first i though the lightning cable was the problem so i bought 2 more lightning cable chargers and my ipod still would'nt charge, so it died. now the only thing my ipod does is when i try to turn it on it shows the apple logo and then the screen goes off and does it again for a few times and then the screen stays off and my ipod gets really hot but wont turn on for the rest of the day help!!The hotness indicate a hardware problem.
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
or send it to Apple.
Apple - Support - iPod - Service FAQ
If not abused Apple will exchange it for a refurbished one at no coast. otherwise the exchange price is $149. -
HT1430 Ipod touch (5th generation) w/ lines across the screen - now dead.
My son's Ipod touch (5th generation) had lines across the screen. I turned it off using the home + on/off button reset, but the apple never came back on. Now it seems to be dead. Not dropped, not completely drained, no water damage. Just dead. Any ideas?
I have also tried plugging it into my Macbook Pro, and iTunes does not find it.
ITunes is up to date.Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
ipod Touch 5th generation. I changed the original passcode and then forgot, so it says 'iPod is disabled'. It hadn't been synced with iTunes, so I switched it off, held home button, connected to Mac, did restore on iTunes twice but it doesn't work. Help!
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
IPod Touch (5th Generation) cannot charge?
I just recently saw an ad on craigslist of someone selling an iPod Touch (5th Generation) for extremely cheap. The catch was the battery could not charge. Considering how cheap I got it, I figured it would be a simple battery replacement or such that I could find online and I would have a like-new iPod Touch. The only issue is I cannot find any solutions to this exact problem. Basically what has happened is, no matter where I plug-in this iPod, I only get the empty battery logo with the lighting bolt underneath. I have tried changing cords, and changing where it gets charge from, (my computer, wall charger, iPad charger) and it does the same thing. I have even tried leaving it charged for over 30-min+ and it still does not charge. I do not know the history of this iPod, but it seems as though I can see 2 very small dents on the back of the iPod. I have attempted all the basic diagnostics on this iPod
The iPod is :
iPod Touch 5th Generation 32GB (Pink)
Any feed-back is much appreciated.- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one $149. They do not fix yours. The dents indicate abuse and thus voids the warranty.
Apple - iPod Repair price -
so I have my ipod touch 5th gen connect and the little lightning symbol, next to the battery on the top left, keeps flashing on and off every second. I don't know what to do and also it doesn't show up on iTunes.
Hey Ed, Try trouble shooting 101. Do you have a different cable and/or charging device? If so, try the different cable first, then a different charging device. If the problem goes away, I'd say it's the cable, replace it. If with in 1 from date of purchase, Apple will replace for free if the cable is found to be defective. If the problem continues with a different cable or a different charging device, then the problem is with your iPod. With a strong light and a magnifying glass look in the iPod's charging port. Your looking for damage in and around the port. Is the port lose? (shouldn't be). Are pieces missing or damaged? Bent or damaged contact pins can do what you describe. Foreign debris, namely pocket lint or corrosion can also cause charging issues. If you see something like lint, try to blow it out, or if you must use a non-conductive probe, I find a round wooden toothpick works well to carefully remove the lint from the bottom of the port. Just be careful to not touch, bend or damage the gold contact pins on the long side of the port. Also make sure the locking pins on the short ends (looks like two silver bumps, one on each end) of the port are free to move. If you find corrosion, try plugging / unplugging about 12 times to clean the contacts off. If you must use a cotton swab cut to fit, with a drop of 91% isopropyl alcohol on it, you want it damp, not wet, then plug it in and out until the swab comes out clean. You will most likely need several swabs. If you find nothing physically wrong, then try resetting your iPod. If that does not work, restore from backup, last resort, make a backup then restore to new, a full factory restore. If issue continues see your Apple store and have it evaluated for a possible hardware issue. But start with a different or new cable. Good luck, Cheers.
-
Ipod touch 5th generation not charging anymore
I got my Ipod for Christmas in 2012 and it was kept in perfect condition until one little drop that shattered the screen about 10 months ago. The drop never affected the performance of the Ipod in anyway. It worked fine until yesterday when I thought my charger started getting faulty. My friend plugged his phone in and it charged perfectly fine and that left me to think that it is either the battery that is old/ breaking or the charging port is messed up. I've cleaned it out and plugged it in but nothing is happening. I plug in the charger and no charging notification shows up.
See what you missed here:
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
Why does my music keep getting deleted on my ipod touch Everytime I connect it to iTunes on my computer? I've Uninstaller and reinstalled itunes. I've reset my ipod to factory setting and I keep getting this message " The ipod cannot be synced. An unknown error occurred (-54)" this also happens with my ipod 4th generation too. Everytime I go to put new music on it all my old music gets deleted :-/
That is because you got a new computer. You can only sync all media from one syncing computer. You can sync from any computer to iPod using the manual method but that does not sync from iPod to computer.
To make this your syncing computer:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities -
I bought this iPod mid-March, I've only had it for a little less than 5 months. I bought it at Best Buy, I don't know if that matters or anything- I have a geek squad and apple warranty. I'm only nineteen years old and this was my first real big purchase and I'm very disappointed. I've had other iPods before and never had any issues with them, my last one lasted from 2008 - 2013. I take very good care of my iPod Touch, never dropped it or anything of the sort and I keep it in a thick case. This iPod worked fine up until recently. First the home button became unresponsive, I had to activate the assistive touch because I use this iPod for school work. I was about to take my iPod into Best Buy so they could take a look at it and see if there was anything they could do before I contacted apple, but now my iPod is completely dead. It won't respond at all. I had to disconnect the charger because the iPod screen was getting hot and it wasn't charging. It's been disconnected for a few hours and the screen still feels hot. I'm really concerned, especially with recent news reports of handheld devices overheating and burning people or even exploding. Will the apple warranty cover this so I can get a new iPod? What are my options?
If the iPod is defective and not abused Apple will exchange it at no cost under your warranty.
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I really need the help I would appreciate it.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer -
i need help !
- There is no 5G iPod touch. The current one is still the 4G iPod.
- Try here:
iOS: Not responding or does not turn on
- If not successful and you can't turn the iPod completely off, let the battery fully drain. After charging for at least an hour try again.
- Time for an appointment at the Genius Bar of an Apple store. -
Windows 7 doesn't recognize my iPod Touch 4th generation after I upgraded the device to iOS 5.
Has anyone had any success with syncing a 4th generation iPod Touch in Windows 7 64-bit after upgrading the iPod Touch to iOS 5? Up until I upgraded the device's OS I couldn't for the life of me stop iTunes from popping up and trying to sync anytime I simply wanted to charge the iPod, but now after the upgrade I keep getting a system message that the device isn't recognized. Any ideas...?
Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538 -
TS4006 The app is good but could be great if it worked even when the device is turned off.
Where is the appropriate place to contact the software programmers for this app? I think that there should be a way to find your devide even when it's turn off, otherwise is useless when somebody steals it.
What he's asking for is that if the phone is passcode-locked and is stolen, the lock will prevent the thief from turning it off, thus giving you a window to locate it, at least until the phone runs down. I don't know how practicable this is, and presumably restoring the phone would overcome that (and prevent any location, off or on) - though possibly many thieves aren't bright enough to realise that. (You only have to do jury service to find out just how incredibly mind-bogglingly massively stupid many criminals are.)
-
My ipod won't charge at all unless its plugged into the wall and its cut off on the charger. It won't do anything at all in the computer,it just says its an unknown device. I have no clue what to do. I can't reset it because I need my pictures and I paid for some apps and I don't want to just loose them because of this situation. Can you please help me?
iOS: Device not recognized in iTunes for Mac OS X
or
iOS: Device not recognized in iTunes for Windows -
ipod stuck on the apple logo. i did the itunes thing but it tells me error and gives me a code saying i need to update itunes but it was and i did again but it still said the same thing. help how do i fix my ipod.
Hey Edgar, how exactly did you do the updates? Are you running iTunes 11.2.2? And you iPod 5 is still running iOS 6.1.2 as your tag shows? or are you running iOS 7.1.1? More info would be helpful. As Deggie asked, what was the error message, the more detailed the better. One more thing-- is this a Mac machine or a PC? Cheers.
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