My iPod touch 5th generation will not connect to secure WiFi networks.

My 5th gen iPod touch will not connect to Secure wifi networks. It always says incorrect passcode. I have checked the passcode over and over again and I am sure it's correct. it's not just happening with my home network, also at work it never works. It is fine connecting to unsecure networks though. please help me.

Try the following to rule out a software problem:                 
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Similar Messages

  • My ipod touch 5th generation will not connect properly to charger.  I have tried on different cords but it will not show that it is charging.

    My ipod touch 5th generation will not charge when connected to charging cord.  I have tried two different cords with same result.  It will charge for a second then show not charging.   Any suggestions?

    - See:       
    iPod touch: Hardware troubleshooting
    - Try another cable
    - Try another charging source
    - Inspect the dock connector for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genus Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • IPod touch 2nd generation will not connect to home wifi

    My ipod touch 2nd generation will not connect to the internet. I am using a BT modem and this is a new problem. Until recently, I had no problem with this connection and it will connect to BT Fon and BTOpenworld. I just cannot get it to connect at home any more. I also use a macbook pro and this is connected to the bt modem.

    You should post this in the iPod Touch forum.  This is the iPod Shuffle forum.
    https://discussions.apple.com/community/ipod/ipod_touch
    B-rock

  • My ipod touch 5th generation will not connect with itunes.

    i really need help. plz don`t send me a link of the apple support it doesn`t help.
    Thanks i advanced.

    If you mean iTunes on computer:
    Did it connet before?
    Does it show in MyComputer?
    Does it charge?
    Try
    iOS: Device not recognized in iTunes for Windows
    I would start with              
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
    New cable and different USB port?
    Runs this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Try on another computer to help determine if computer or iPod problem

  • My ipod touch 5th generation will not turn on and the home button doesn't work. what do i do?

    Hello my name is Leslie and i would like to ask you guys a question on how to fix my ipod or what is wrong with it. My ipod touch 5th generation will not turn on and the home button doesn't work. what can i do to fix it ?

    Has the home button worked in the past, or is this been something that hasn't worked for some time? The only way to reset the device is with the sleep/wake (power) and home buttons together. Without it, you would have to wait until the battery dies and then plug it in to try and reset it. The Home button is used for several user troubleshooting steps. Without it, you cannot perform a reset, put the device into recovery mode, or place it in DFU mode. You need to get the home button repaired.

  • My ipod touch 5th gen will not connect to itunes, but my computer registers my ipod. i have tried placing my ipod in recovery mode, uninstalled and reinstalled itunes, and restarted my laptop but my ipod will not connect to my itunes..... help ._.

    My ipod touch 5th gen will not connect to itunes, but my computer registers my ipod. i have tried placing my ipod in recovery mode, uninstalled and reinstalled itunes, and restarted my laptop but my ipod will not connect to my itunes..... help ._.

    Try
    iOS: Device not recognized in iTunes for Windows
    I would start with              
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
    New cable and different USB port?
    Runs this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Try on another computer to help determine if computer or iPod problem

  • I have an ipod touch and it will not connect to my wifi.  It has in the past but now it won't even let me get to the point where I put in my wifi info

    I have an ipod touch and it will not connect to my wifi.  It has in the past but now it will not even give me the option to connect?

    Did you just update to BUGGY OS 4.x???
    All the updates starting with OS 4.x have completely screwed up most iPod Touch', especially older models like Gen 2 and 3.
    Inability to connect to any WiFi.
    Fluctuating WiFi signal no matter how close you are to the AP.
    Drastically shortened battery life, even when in sleep mode.
    And Apple hasn't done a **** thing since irritated owners have complained about it since the middle of 2011!!
    (I am one of many thousands affected!) Look at older threads by searches of "Fluctuating WiFi", Terrible Battery Life, for the Touch and iPhone.
    This is why I bought an Android tablet instead of an iFad this Xmas. Non-existant Apple support!
    iPod Touch Gen 2.
    MSi Core2Duo 16" Notebook
    HP 15.4" i7 Media Center Notebook
    ASUS 10.1" Transformer Android Tablet.

  • Please Help Me. iPod Touch 5th generation will not download music from itunes

    My son has an IPod touch 5th generation that he got for Christmas (3 months old :(!  All of a sudden if he is on iTunes and buys a song it won't download. It will say its already been purchased but its not in downloads.  I have soft reset and now finally did the erase all data and settings.  When it started up and i signed into icloud everything started downloading but the music.  If I go into the iTunes app and hit purchased music I can see all the music but when I go to hit specific artists it sits and loads (circle is circling) and won't show me the individual song titles.  I'm sick to my stomach that the iPod is not fixable because I can't afford to buy my son a new one and I haven't finished paying this one off.  Can anyone help me please?   I can add music from iTunes on my computer directly to the iPod when plugged in. So I am assuming this means something is wrong with iPod.    Any help will be appreciated.  Thank you.

    First, don't obsess over it.  If, in fact, there is something wrong with the iPod, it's still in warranty.  Now, I don't know for certain what will fix this for you but here are some suggestions, beginning with one that's quick and easy.
    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore, go into Recovery Mode per the instructions here.

  • Ipod Touch 5th Generation will not turn on, restore, or show up in itunes unless in DFU mode.

    So a friend gave me his Ipod Touch 5th gen because he couldn't fix it himself and he bought a new one, and while I'm stoked to have a near brand-new Ipod touch, it's also frustrating me to the point I'm ready to give up on it aswell and pass it down the line. I'm not sure what he did to it, he says it just stopped working but you never know.
    Anyways, the problem is that it simply does not turn on regardless of what I do to it. When I plug it into the computer, it gets warm; usually a sign it's charging fine. However, it doesn't show up on Itunes. I read some forum posts and searched around other places aswell, and tried putting it into DFU/Recovery(not sure which is which anymore, it's the one where you hold down the power button for 3 seconds, then home+power for 10, then home button for 20). It showed up on Itunes, and said it needed to restore. I downloaded the 1.2gb update it needed, but then it hung at the "Waiting for Ipod" progress bar. As it does this, I get maybe 3-5 Windows 'bing' sounds of a connecting/disconnecting device, ending on a disconnect sound. Itunes eventually times out the restore with an error code 4005, which I read means the Ipod has been disconnected in the middle.
    After this, it doesn't show up on Itunes and I have to repeat the process to get it to show up again. I tried it a third time just now and it's still doing the same thing.
    Any ideas? Really at the end of the line on ideas I think.
    Please and thanks,
    -Cody
    P.S. I don't know if it matters but the warmth is coming from the top/camera end fo the Ipod. Not sure where the battery is versus the CPU, but maybe that'll help the diagnosis.
    P.S.S. Also, when it shows up in Itunes in recovery mode, it doesn't show a serial number, so I don't think an Apple store would even work on it without a serial #.

    Check USB connections
    Related errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
    To narrow down the issue, you can also change up your hardware:
    Use another USB cable.
    Plug your cable into a different USB port on your computer.
    Try a different dock connector (or no dock).
    Add (or remove) a USB hub between your device and computer.
    Connect your computer directly to your Internet source, with no routers, hubs, or switches.
    If you checked your connections and are still seeing the error message, check for hardware issues.
    Check for hardware issues
    Related errors: 1, 3, 10-47, 1002, 1011, 1012, 1014, 1000-1020, 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
    Try on another computer.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     
    The SN may not show up because of a hardware problem and does not mean Apple will not help

  • IPod touch 4th generation will not connect to Uverse internet

    When Uverse internet was setup in my home my 64 gb IPOD touch 3rd generation stopped connecting to internet.  I've turned my wifi off and on (that doesn't work), I've tried rebooting the IPOD by turning it completely off then turning back on.  I've manually added my IP address, network and password and it's still not working.  Is there anybody in the community that can give me a few positive suggestions?  Thanking all of you in advance.

    - Contact Uverse support
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router
    .- Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.

  • Ok my Ipod touch 5th generation will not turn on, and i have tried other steps i have seen like holding down different buttons and try to restore but it will not restore and no matter how long i hold down a button it wont turn on

    My ipod tocuh 5th generation battery died so i went to charge it and i would not charge so i did some reasearch and tried many steps such as hold down the buttons for a long time but nothing happened then i tried to restore it and it wont let it, it just comes up with error 1602 and ims cared i dont know what to do please HELP.

    Error 1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
    Error 1600, 1601, 1602
    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

  • My ipod touch 5th generation will not start up or display anything , i even bought a new usb charger chord

    my ipod touch 5th gen was working fine then it just turned off and havent been able to turn back on at all since. the screen is completely blank and the charge light dosnt even turn on

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar              

  • Ipod Touch 5th generation will not turn back on (won't recharge, and is not recognizable on computer)

    I recently bought my new ipod touch 5th gen, and was playing it (browsing on an app) until it randomly shut down without any warning or anything. I thought maybe the battery was low, but I was sure that my battery life was half way and also that it did not give me the "20% low battery" warning. I plugged in my ipod into my recharger just to be sure, but it would not recharge, the screen did not start back up. It stayed pitch black. I tried plugging it into my laptop, still the same thing happened. Furthermore, my laptop did not even recongise it at all. I'm not sure what is wrong with it. I even left my ipod plugged in for some time now, and still it appears to have the same pitch black screen.
    Please help, thank you. I appreciate it!

    Try charging the ipod touch on a wall charger and make sure the outlet is working. And leave it there for 10 minutes.
    Or try holding the power and home until apple logo appears.

  • What do you do when your iPod touch 5th generation will not turn on, and it isn't in recovery mode?

    Today, my iPod touch 5th gen wasn't turning on, but during school earlier today it was working just fine. When I got on the bus, it wouldn't turn on? I got home and I plugged it into the charger and tried to see if it would turn on that way, nope. Also, there would be no way for it to be in recovery mode, because of the fact that the home button is pushed in and wont work. I've had my iPod for 2 years, is it just old and decided to give out?

    See this previous discussion
    Turn on without Home/Power Button

  • My ipod touch 4th generation will not connect to Itunes.

    I registered it on a different computer and then was able to connect after that. Now it won't connect to Itunes, but my old Ipod still connects I did the suggestions and also redownloaded Itunes. Any suggestions?

    Did you try all the troubleshooting here:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

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