My iPod touch does not have new software (purchased Jan 26th)

Hey,
I know a similar question has been asked and was solved, but this situation is slightly different. I'm in South Korea and purchased my iPod at a store similar to a WalMart. Anyway, I purchased the iPod a few hours ago (on the 26th of January) and noticed that it did not have any of the new software updates (i.e. maps, stocks, weather, etc.) I'd love to have those programs on my iPod and I even waited until after they were released so I wouldn't have to pay for them like was said... and am quite disappointed that my iPod doesn't have the said software. I have a receipt and everything to prove the purchase... does anybody know of a number I can call or anybody I can speak to to sort this issue out?
Thanks.

This is very frustrating. I called the Apple Customer Service in USA but the lady on the phone was not helpful to me in any sense. I tried calling the number that was mentioned above but for whatever reason, it says the number does not exist. Calling the Apple Store in Korea (which is on the other side of the country, no less) was not useful as I was met with a voice recording in Korean (I don't speak Korean).
In any case, I asked the lady over the phone in USA if I could receive a credit over the phone... she basically laughed at me which was quite rude. I understand that I might have to visit an Apple Store, but considering there's only one in this country and it's way on the other side, financially, it doesn't make sense. I also don't feel right having to pay $20 for software that I should be entitled to considering I purchased the iPod after the release of everything. I own two MacBook's and this would be my third iPod... I've given Apple their fair share of my money... I'm not giving $20 here.
Does anybody have any other suggestions/solutions? Is there an e-mail address I can contact that anybody knows of? ... Thanks to all the other suggestions.

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