My Ipod touch doesnot play music via docking station of microset, but is charging

my Ipod touch doesnot play music via docking station of microset, but is charging. We have already restored the settings of the Ipod but it doesnor help. Please your advice.

Yes the manufacturer (Philips) says that the device (CD player with a docking station) should work with my IPod+iOS 6.2.1; we've updated the Ipod to iOS 6.2.1.
We've bought the device this week, so I assume the firmware is up-to-date...
My Ipod also does not work on another device with Apple-docking station, whereas other Ipods do connect with my new Philips device. I think it is pretty clear that my Ipod is the problem?
I think we'd best go to an Applo store?

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