My Ipod Touch Gen 5 will not show up in Itunes but it shows up under "My Computer" help!

I have a new Ipod touch gen 5. It shows up under my computer but not under devices in the side bar like it should with Itunes 11. I'm running the latest firmware for my new Itouch and the latest Itunes. I hope I don't have to uninstall my itunes as I have ALOT of music on it. I dont wanna lose it all. I'm running windows 8 and followed the tutorial to a "T" to try to fix the problem but nothing worked. I did everything except the last step. Even checking my Computer for Updates (Itunes will not run if updates to my PC are needed). Help Please!

Here is the Diagnostic Report. I don't understand it very well.
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Hewlett-Packard HP 2000 Notebook PC
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 008BBCB0094EF9B0
Current user is not an administrator.
The current local date and time is 2013-04-04 22:41:18.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {2CAAFB10-5680-46C7-8613-2EDADF28585D}
Description:          Microsoft Hosted Network Virtual Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {5CE73756-BD5A-4D93-9DF9-A9316C4A6ED7}
Description:          Microsoft Wi-Fi Direct Virtual Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {4CDB268D-46F1-4C51-AAC1-A9F6B76B50F2}
Description:          Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
IP Address:          192.168.1.125
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          Yes
DHCP Server:          192.168.1.1
Lease Obtained:          Thu Apr 04 21:42:42 2013
Lease Expires:          Fri Apr 05 21:42:42 2013
DNS Servers:          209.18.47.61
                    209.18.47.62
                    192.168.1.1
Adapter Name:          {406A6EC4-A42A-4564-810E-0501F8EED96A}
Description:          Realtek PCIe FE Family Controller
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-04-04 22:24:30.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: hp DVD A  DS8A8SH, Rev KH62
Drive is empty.
The last failed audio CD burn had error code 4280(0x000010b8). It happened on drive E: hp DVD A  DS8A8SH on CDR media at speed 10X.
**** Device Connectivity Tests ****
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod shuffle (4th Generation) running firmware version 1.0.1
Serial Number:          CC4H77LFDFDP
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

Similar Messages

  • My nano ipod 7 gen will not be recognized by itunes but my classic ipod syncs just fine

    my nano ipod 7 generation will not sync or be recognized.  it says it detects an ipod but cannot be recognized.  i have an ipod classic that syncs just fine.  why will my nano not be recognized?  it is a new computer and i have done everything it has asked in the help section.  nothing works?

    In iTunes, if the sidebar (along left side of window) is hidden, from the menu bar, under View, select Show Sidebar.  The iPod should appear in the sidebar, under DEVICES.  It does not appear there, when you connect the nano?
    If not...
    it says it detects an ipod
    Where does it say the iPod is detected?

  • My Ipod 4th Gen will not turn on. When I hook it up to the computer I get the ITunes symbol and the usb device on the screen of the Ipod. When I go to restore the Ipod it will not restore. I am getting unknown error code 6.

    My Ipod 4th Gen will not turn on. When I hook it up to the computer I get the ITunes symbol and the usb device on the screen of the Ipod. When I go to restore the Ipod it will not restore. I am getting unknown error code 6.

    Likely this:
    Errors related to third-party security software
    Error 2, 4 (or -4), 6, 40, 1000, 9006
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.

  • My iPod touch 5g is not syncing, opening in iTunes, charging, or showing up under Device Manager

    My USB connectors are working--my brother's 4g iPod Touch could charge fine on my PC.
    THis iPod is relatively new--August of 2013--and I have not had trouble with it before.
    I guess it started when my iPod ran completely out of power, as it sometimes does. However, this time it would not charge right away and showed the "Low Battery" screen (The charge bar with the little bit of 20% red charge, with a symbol of a USB charger and a lightning symbol underneath).
    It wouldn't charge, sync, or connect to my PC, so I left it in the wall overnight. In the morning it was fully charged--I think it is only able to charge in sleep mode. When plugged in via USB cord to the wall or computer, the little lightning sign, symbolizing that it is charging, does not appear.
    When plugged into my PC, under MY COMPUTER, instead of reading "Apple iPod," there was some USB link, including "F://".
    Upon clicking it it read : F:// refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location. I stupidly DELETED this file and emptied my Recycling Bin. I cannot find my Apple iPod in Device Manager or anywhere. Please Help! I need to charge my iPod. Can I somehow restore my iPod without iTunes?
    I will do this if I have to,but I would rather not have to reinstall all my apps, contacts, etc.
    I have tried uninstalling (by going into Control Panel and one-by-one completely deleting everything Apple-related, including iCloud and Safari), then reinstalling iTunes; resetting my iPod; restarting my computer. Both my iTUnes and iPod are updated to the most current version. Do I need a new battery?

    You need iTunes 11.1 or later on the computer
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or       
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    Then
    - See:      
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    - Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar                 

  • My ipod touch 2g will not sync to my itunes after being restored

    I restored my ipod after it started having some problems where the sound would stop and the volume bar would dissapear like it was connected to a dock.
    I reset all contents and settings from my ipod and restored it in recovery mode on my itunes , i had to do  did this several times because itunes would no let me restore and i kept getting all sorts of errors.
    I finally got it to restore my ipod and update to ios 4.2.1 but itunes only recognized my ipod once and now it wont recognize it at all , i tried with different usb cables and on different computers and  none can recognize my ipod. Can anyone help ? Thanks

    See if placing the iPod in recovery mode will make the iPod visible in iTunes so you can restore the iPod. For recovery mode see:
    iPhone and iPod touch: Unable to update or restore
    Note any error messages. The following lists errors and their solutions:
    http://support.apple.com/kb/TS3694

  • Ipod 5th Gen will not sync movies from Itunes...

    I've had this Ipod for a couple of years now and the only way I've been able to put movies on is through a few programs that I've downloaded. I've bought a few movies off of the Itunes store and every time I put it on the iPod, the iPod freezes up, and then sometimes my iPod loses all of it's content. The iPod and iTunes are both up-to-date, is this just an issue with the 5th gens?

    Are these HD movies? iPods can only handle SD movies.
    Some store downloads include both versions. They will show HD-SD next to them. If so, right-click > Version and make sure SD is checked.
    if it just shows HD, you should be able to use the Advanced menu to create an iPod or iPhone version.

  • In windows 8, Ipod touch suddenly will not sync up with itunes.

    I can see it in Devices on computer. The last time I synced up (in December) it was fine. Went into help in Itunes and followed instructions and restarted computer and no go. Both Ipod and Itunes are on latest update. The Ipod is gen5.

    Version 11.1.5.5 of iTunes was just released today. If you update to that, does that help with the recognition troubles?
    http://www.apple.com/itunes/download/

  • My iPod 5th gen will not completely turn on it shows the apple symbol then shuts off I have restarted it and tried to plug it into my computer but cannot find it to restart it

    My iPod 5th gen will not completely turn on it shows the apple symbol then shuts off I have restarted it and tried to plug it into my computer but cannot find it to restart it
    Its been like this for awhile and I can not fix it

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                                                       
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar

  • My ipod touch 3rd gen will not sync to pc.itunes file menu sync my ipod is greyed out

    my ipod touch 3rd gen will not sync to pc.itunes file menu sync my ipod is greyed out.and i cant sync or put any new songs.please help me.

    I've gotten the iPod to sync after restoring it and not changing ANY of the music sync settings.  I didn't even click "sync music", I just have it on manual and clicked autofill. 
    After it synced all of the music successfully, I tried to sync a playlist (my recently added), and it's gone bonkers again, it won't sync the playlist's music, or any new music now. 

  • I have purchased podcasts on itunes and they show up in the podcast library, but when I sync my ipod touch they will not go on to the ipod itself? any help?

    I have purchased podcasts on itunes and they show up in the podcast library,
    but when I sync my ipod touch they will not go on to the ipod itself?
    any help?

    Are you positive these podcasts are configured to sync to your iPod Touch? Have you double checked the configuration for podcasts from under the iPod's Podcasts configuration tab in iTunes? 
    To access this tab, plug your iPod in and click on its name from under the Devices section in the left hand pane of iTunes.  This will bring you to the iPod's Summary tab.  Locate the Podcasts tab along the top and select it. Here you can choose how and what podcasts sync to your iPod.
    B-rock

  • IPod Touch 4gen will not connect to wifi no matter what

    My white 8gb iPod Touch 4gen will not connect to wifi, I have reset the network and the entire iPod. When I got it for Christmas 2011 it worked perfectly for a few months then all of a sudden it stopped connecting, every connection I try to connect it to says the same thing; unable to join network... I am getting fed up, my first gen iPod Touch will connect to the wifi no problem, but the thing is it keeps crashing. I can't use it for more than a couple of minutes and it goes back to the home screen. If anyone could help, it is greatly appreciated!

    Try the following to rule out a software problem:                 
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • I have an iPod touch that will not turn on.

    Hello forums! I have an iPod touch that will not turn on. I have tried everything I can to turn it back on, but I just cant find the right thing. I dont know if it is in need of a new digitizer, or the battery is dead, but I would really appreciate some help. It is an iPod touch 3rd generation.

    Try:                           
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar

  • My ipod touch 4g will not connect to my computer. Its not even in the device manager

    My ipod touch 4g will not connect to my computer. Not to charge or connect to itunes. My usb ports work fine with everything else. I went and bought a new wall charger that came with a synce cord and it works fine, as a wall charger with wont work with my computer. Ive done the whole rebooting, re downloading itunes, redownloading apple software, the whole 9 yards.
    What exactly happens when I plug my ipod touch 4g up if it turns on like it suppose to but instead of going to the home screeen with the little lighting bult in the battery is just acts like its not even plugged in. It just goes to connect to itunes screen.
    I sent it to apple and they told me that whatever was wrong with it wasnt under warrenty but didnt tell me what it was. Ugh! It doesnt have water damage, I checked the indicators. So what do I do now? I would rather not go and get it fixed and spend 100 dollars. I would rather try and figure it out myself. Help please!

    From what Apple said it appears you have a hardware problem. I would either pay to get it fixed or make an appointment at the Genius Bar of an Apple store and discus it with them.

  • Help!  My iPod touch 2G will not boot up!

    My iPod touch 2G will not boot.
    Heres the specs of the problem:
    It turns on with an Apple logo with a spinning wheel under it.
    I have tried editing the hosts file with the Apple server codes.
    I have tried restoring 16 times. (I log what I do on it)
    The iPod has never been jailbroken.
    It is an MC model.
    It is 8GB.
    Its formated for Windows. (Windows 7)
    iTunes 10.4
    I have tried "The Tiny Umbrella TSS Server with SHSH blobs for iOS 4.1"
    I tried "RecBoot" no luck.
    My Mom will kill me if I can't fix this.  I am going on a 9 hour vacation ride with 7 year old brothers that get really cranky.  I leave August 6th, 2011.  So I need to have it fixed before then. So i really, really, really need help!

    Try uninstalling iTunes and installing the 10.4 iTunes that came out a few days ago.  Click start, run and paste "%Userprofile%\Application Data\Apple Computer\iTunes\iPhone Software Updates" without quotes.  Find iPod2,1_4.2.1_8C148_Restore.ipsw and delete it.  Try restoring again and Tiny Umbrella is only for iPhones.  Do not use it on iPod Touch or various errors appear.  iPod Touches can downgrade at any time (idk about iOS 5).  If it doesn't work, reply.  :)

  • Ipod Touch 2g will not turn on

    Guys can someone help please , my Ipod touch 2g will not respond to anything , the screen is totally blank , i have tried charging through a proven source on another Ipod touch, I have tried restoring but nothing is happening any one know what I can try or who I can get to repair it as it is out of warranty
    thanks guys
    Big Al

    Did you go through [Unable to update or restore|http://support.apple.com/kb/HT1808]?
    Be sure you turn off all antivirus, spyware, zone alarm, firewall etc. And connect using a different USB hub.
    Hope that helps.

  • HT3302 My Ipod touch 8gb will not turn back on no matter what i do i have tried just the power button, the power button and home button, and connecting it to the computer and the battery wasn't close to being dead non of them work what do i do?

    My Ipod touch 8gb will not turn back on no matter what i do i have tried just the power button, the power button and home button, and connecting it to the computer and the battery wasn't close to being dead non of them work what do i do?

    Try:                           
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar

Maybe you are looking for