My iPod touch generation 4 won't sync audio files.

I got my iPod touch (gen 4 ) for Christmas this year, and it did not sync audio files at all, yet it synced photos and apps fine. So I went on various websites trying to find help for the problem, and the websites told me to restore the iPod. So I did and it got frozen on recovery mode. I took the iPod back, and got it swapped for a new one, but the new one has the same problem. It will not sync music or podcasts (I haven't tried videos or audiobooks). I am at a total loss as to what I can do, I don't know whether it is my computer, or the iPod! Any help would be greatly appreciated, as I really want to get my iPod working properly! Thanks.

Yeah, it syncs apps perfectly fine! When I try to sync music/podcasts, it peforms steps 1 - 3 fine (which is preparing the iPod for sync and backing it up etc.) but then when it comes to actually syncing it (steps 4 + 5), the computer freezes, and gets stuck and will not let me click anything, yet the iPod still says that it is syncing. I left it for a couple of hours, when I was just trying to put a couple of songs on, and nothing had changed. And it's only once that I have actually unplugged my iPod that iTunes starts to work again. And then the error messages: "The iPod 'Amelia's iPod' can not be synced. It is not conneceted" and "Attempting to copy to the disk 'Amelia's iPod' failed. An error occured while writing to the device." And occasionally an error message with '(-20)'. I have tried disabling my firewall, deleting backup history as well.
I have tried connecting it manually (dragging and dropping) as well as automatically!

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