My ipod touch has a permanent image of the end of a USB cable with an arrow pointing to an icon of ITunes. I can't reset, and ipod does not appear on itunes when I plug it into the computer.  This happened after I agreed to a failed software update.

My ipod touch has a permanent image of the end of a USB cable with an arrow pointing to an icon of ITunes. I can't reset using the two button method, and ipod does not appear on itunes when I plug it into the computer - and nothing else happens either.  This happened after I agreed to a software update which failed.  How can I get it going again?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar       

Similar Messages

  • HT1414 I Pad is frozen with a picture of a USB cable with an arrow pointing to an icon of itunes

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    You are in Recovery Mode. Follow the instructions below to recover your iPad.
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
    3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
    5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
    Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost.

  • Screen shows the end of a USB cord with an arrow pointing to "iTunes". it wont go away and when i plug into my computer, it does nothing. please help!

    i have already tried:
    deleting itunes completely
    reinstalling itunes
    charging my ipod
    calling support (no help)
    turning it off and turning it back on
    switching USB ports
    switching USB cords

    Yes, I connected the phone to my iMac which is the original computer it is backed up on. From iTunes I had no option except to restore, which I did. Still no luck. Still just see the graphic. :-(

  • Why won't my ipod touch sync? It is all up to date and everything, and i know it is connected because when i plug it into my computer it charges, but it doesn't even show that it is connected so i can't sync all my new songs:(

    Why won't my ipod touch sync? It is all up to date and everything, and i know it is connected because when i plug it into my computer it charges, but it doesn't even show that it is connected so i can't sync all my new songs:(

    http://support.apple.com/kb/TS1538
    http://support.apple.com/kb/TS1591

  • HT1267 I plugged my iPhone 4 into my computer with the USB charger cable, and the screen went blank and came up with a picture of the usb cable with an arrow pointing to iTunes....Can anyone help get this fixed????

    I plugged my iPhone 4 into my computer with the USB charger cable, and the screen went blank and came up with a picture of the usb cable with an arrow pointing to iTunes....Can anyone help get this fixed????

    Connect your iPhone to iTunes and restore or follow the prompts.

  • My iPhone4 won't turn on even after being charged for 1 hour and when I plug it into my computer nothing happens

    My iPhone4 won't turn on even after being charged for 1 hour and when I plug it into my computer nothing happens. PLEASE HELP

    I have a similar (if not the exact same) problem! Here are some more details if they are helpful.
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  • TS1814 hello i have  a trouble with my i phone... i was trying to update a new software and at the end it says that there is some error and i cannot turn my i phone bak on all it shows is itunes logo in the midlle and usb cable with an arrow pointing to t

    hello i have  a trouble with my i phone... i was trying to update a new software and at the end it says that there is some error and i cannot turn my i phone bak on all it shows is itunes logo in the midlle and usb cable with an arrow pointing at the logo. If anyone knows what it is and what i should do please get back to me as soon as possible many thanks.

    http://support.apple.com/kb/HT1808

  • My ipad has been disabled and when connected to the pc it is recognized as a camera and it does not appear under itunes devices,really want to get it abled how do i tackle this?

    my ipad haas been disabled and whe connected to the computer it is recognised as a camera,plus it does not appear under itunes devices,i really want to get it working,what is the solution to this,thanks in advance

    Hello popsicles,
    This first article should be helpful in getting iTunes to recognize your iPad once more:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    If the device is still disabled once it's appeared in iTunes again, please reference this second article:
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/HT1212
    Cheers,
    Allen

  • HT4061 My iPad is frozen with the iTunes icon on the screen and the USB Cable with an arrow pointing to iTunes icon.  How do I get the device unfrozen?

    One of my users let his wife use his iPad 3 and now the device is forzen with the itunes icon appearing on the screen along with the USB charging/interface cable with an arrow pointing to the iTunes icon.
    How do a reset the device or clear the message?
    BillyD

    OhMyPizzaPie wrote:
    ...the device is forzen with the itunes icon appearing on the screen along with the USB charging/interface cable with an arrow pointing to the iTunes icon.
    1: Connect the device to Your computer and open iTunes.
    2: If the device appears in iTunes, select and click Restore on the Summary pane.
    Restoring  >  http://support.apple.com/kb/HT1414
    3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
    Make sure you have the Current Version of iTunes Installed on your computer
    iTunes free download from www.itunes.com/download
    Note on Recovery Mode.
    You may need to try this More than Once... Be sure to Follow ALL the Steps...

  • Ipod isnt locked but will not turn on even when i plug it into the computer

    I have a 5th generation ipod with video 30gb. It will not turn on. i made sure it was unlocked. I have tried plugging it into the computer. It will not even charge. Whats wrong with it? I havent used this ipod for a few years. I have no idea what operating system it is running on.

    See Here
    Frozen or unresponsive iPod touch
    From Here
    http://www.apple.com/support/ipodtouch/basics/
    Try this First... You will Not Lose Any Data...
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear and then Disappear...
    Usually takes about 15 - 20 Seconds... (But can take Longer...)
    Release the Buttons...
    Turn the iPod On...

  • My iPod is showing a USB cable with an arrow pointing to the iTunes logo

    My iPod is showing a USB cable pointing to an iTunes logo, this happens everytime i turn it on, i can get nothing else. I have
    done all the diagnostics and i have reset everything, nothing makes it work. It will not sync to the computer, but i know there is nothing wrong with my computer because i have an iPod nano which works fine. Please help.

    Hey,
    So you plug it into the computer with itunes open and nothing happens?
    Make sure your iTunes is upto date and try again.
    Jason

  • HT4061 Help! My iphone displays a cord to an itunes icon and I can't get it to go away...even when I plug it into my computer.  My computer is not recognizing it as a device.

    Help!  My iPhone 4 displays a cord to an itunes icon and I can't get it to go away...even when plugged into my computer.  My computer doesn't recognize it as a device.  How can I just cancel all this and get my phone back to normal?

    You might want to try performing a hard reset of your device; this will restart it and generally clear out any errors, it will not erase any data on your device.
    Press and hold both the home button and the lock button (the button on the top right of the iPhone) for several seconds until the Apple logo appears.

  • My iPhone does not Sync or Charge when I plug it into my Mac

    Until today it has been fine but when I connect my iPhone to my Mac nothing happens. No Sync, no opening of iTunes and no Charging. Has anyone had this happen to them and is there a solution.
    Monty

    UPDATE:
    Okay, I finally got a solution that worked. I downloaded the latest version of AppleJack (http://www.macupdate.com/info.php/id/15667), a free utility that does a deep clean on your Mac, repairing preferences and the like, better than any other utility I've used.
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    This tells AppleJack to run all it's routines automatically, and then reboot your Mac in OS X. It can take a little while to do it's repairs if you have a big drive. It took about 15 min. on my 500GB drive.
    When it completed its tasks and rebooted, I plugged the iPhone into it's doc and it now works like a charm, syncing as we speak, and charging!
    Message was edited by: Claidheamdanns - grammar fix

  • I got the iphone5 today and connected it to my laptop to buy some music however when i disconnected it from my laptop it just comes up with a usb cable with an arrow pointing to a itunes logo? iv tried everything, cant get back to home screen?HELP!! PLEAS

    i got the iphone 5 today and plugged it into my laptop to look on itunes and buy some apps. i done this and disconnected my phone from my laptop however the screen is just coming up with a usb cable pointing to an itunes logo and wont go off? iv tried everything and it wont go back to the orginal home screen, just keeps coming up with the usb cable pointing to the itunes logo. please can some one give me advise as iv only just got it today

    it has been into recovery mode. connecting to itunes will solve your problem. if it didnt work connect it itunes and  restore your iphone.

  • HT204088 I had two Apple IDs so I picked the current one I want to use.  Then I try to into iTunes or buy an app and it does not recognize my "new" ID.  How do get the old ID deleted and get the most current recognized?

    I had an Apple ID with an old email address and I tried to change it to a new ID.  When I try to go into anything requiring an Apple ID, I can't get in because my new ID is not recognized.  How do I get my new Apple ID recognized?

    To change the iCloud ID on your device you have to go to Settings>iCloud, tap Delete Account, provide the password to turn off Find My iPhone when prompted, then sign back in with the ID you wish to use.

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