My ipod touch is not working anymore, the screen is totally white with no answer to the comand buttons, what should I do? Thank
Dear Friend,
My ipod touch stopped working since one week ago. The screen is totally withe with no reaction of the butttons.
I would like to know if somebody can help me to solve this?
thank you,
For a blank iPod or "white screen of death"
iOS: Not responding or does not turn on
All the troubleshooting steps in the above are likely to lead you to restoring the iPod. Follow the instructions in this procedure to the letter. Here they are, with emphasis on some easily overlooked requirements:
Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
Use iTunes to restore the device.
If you do not see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Select the iPod in iTunes and choose "restore from backup".
If you still can't get it to work, you have done all you can and only Apple will be able to help.
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Restart, reset, restore are the basics from the manual. Try each of them.
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- Make sure the mic hole is unobstructed. It is the little hole on the back side of the iPod by the camera lens.
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Hello, my iPod touch is not working right. It says its connected but if I select App Store, safari and other apps that require wifi pops out a note saying either"error loading" or "cannot connect to iTunes Store" and would exit the app automatically. Please help.
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Note that if none of the suggestions resolve the issue, it's likely hardware related, meaning you'll need to have your iPod serviced or replaced.
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the touch screen on my ipod touch is not working. meaning that i can not unlock my ipod or even turn it off. is there anything i could to to get the screen to work again?
Try # 2 and 3 in link below. If neither work, your screen digitizer might need to be replaced.
Basic troubleshooting steps
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If after you charge it for about three hours and it only last about five minutes the battery is probably dead or there could be another hardware problem. I would go back to the Apple store and ask them specifically how can it be OK if the fully charged battery only lasts five minutes.
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Any reasons for this?Does Bose say it will work with your model iPod and iOS?
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Anton, I wish I could help. I had an old iPod Classic (60 KB) as a gift but it went dead, I dropped it a few times accidentally, and it sat carefully saved until I had sufficient resources, energy and time to get the matter addressed. In my case, I actually took the thing (after making sure it was charged) to an Apple store and one of the geniuses at the genius bar at the back of the store took it and did a few things (unseen and un-noted) with his fingers and handed it to me with a sly smile. Voila, the thing was functional. I got a re-functionalized iTunes account and store access when I bought my iMac. I did lose a few tunes along the way because it didn't recognize my new iMac as the source (my old dead PC laptop), but I have a more functional memory than the iPod and recovered them all in other ways. The whole thing is humming better than ever. At over 11 gb full, I have 4.2 days worth of portable listening. Be patient; it took me four years to get musical nirvana in a pocket, but you'll get there faster. Call support.
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See
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- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
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My iPod Touch is not working with Bose SoundDock. How can I fix it?
My iPod Touch is not working with Bose DoundDock Series II. Can anyone suggest how I can get these 2 to work together?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one with a new battery for $79 Y can do the exchange at an APple store or sent it in.. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace your battery for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the battery yourself if you are up to it. Y can purchase a eplacement battery for about $10
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My iPod touch is not working at all,i did everything i could and still it doesnt work,i live in the philippines my idea of solving this problem is to send it back at Apple California we do have service centre here but i dont trust them,i dont know what to do,I REALLY NEED YOUR HELP
Quite possibly. It wouldn't hurt to try another one if at all possible. If you have to, borrow one from a friend. It could also be due to debris in the docking port of your iPod. Take a look on the inside of the port and make sure there is no lint or anything like that. Also look for broken pins as they would definitely cause connection issues as well.
B-rock -
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Try the suggestions here:
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My 4th gen ipod touch will not work in a philips or Sony docking station
I bought a philips(DC320) clock radio and my ipod touch would not work in it. Thinking it was a problem with the connector on the radio I returned it and bought a Sony ICF-CS15ip because the store was out of the philips radio. When I plugged my 4th gen ipod touch into that again my Ipod touch would not play through the radio but the radio would recognize and charge the ipod. I tried my daughter's 2nd gen ipod touch in the Sony and it worked great. So It looks like there is a problem with the my ipod. Sony claims that the ICF-CS15ip is compatible with the 4th gen ipod touch and I have the latest IOS 5.1.1 on my ipod. Any suggestions before I go to the Apple store? The Ipod is only 6 months old.
You can try the standard fixes:
- Reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory defaults/new iPOd.
That has worked for some users.
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my iPod touch isn't working correctly.it is displaying a white light and no matter what i try it isn't helping.tries holding the reset and power button together and tryed holding the power button in but it doesn't work. please can someone help?
Try the remaining items in the white-screen topic of.
iPod touch: Hardware troubleshooting
If not successful. let the battery fully drain and then charfe for an hour and try again.
Frequently a white scree nis due to a hardware problem.
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