My ipod touch wont sync. getting an error message saying 0xe8004002
Hello everyone. I am having a problem either with my ipod touch 4th generation, or my itunes. it is not syncing. i am getting an error message stating an unknown error has occurred. 0xe8004002. if anyone can help.... PLEASE DO!
Help here > iPod touch: Unknown error containing '0xE' when connecting
Similar Messages
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I am trying to update my iPod touches and keep getting an error message saying iTunes could not back up my iPod because a session could not be started. I have followed all trouble shooting advice found on the apple website, unplugged and replugged the device, restarted my computer, etc. Any suggestions would be much appreciated. Thanks
I have the same issue, except I can't even sync.
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Can't sync my iPod Touch with iTunes, get -50 error message
Does anybody know what -50 means? This pops up when I first plug it into my Mac, and all it says is "cannot be synced due to an unknown error (-50). First thing iTunes tries to do is backup my iPod, then that message turns up. I tried upgrading to the latest iPod software (2.2.1, I think), which didn't help; I'm running iTunes 8.0.2 (I think; that print is light and really small under "About iTunes").
I have not tried anything like restoring the iPod yet-I wanted to check first before doing anything, and the other thing that I noticed is that I can't restart my iPod by holding down the Home key (according to Apple's own support page). I never get the red slider. Any ideas on that?
Thanks so much,
KathleenOK, I wound up going to my local Genius Bar, and here's what we did:
1) reinstalled iTunes ...still didn't sync
2) repaired disk permissions...same thing
3) created a new user account on my MacBook and checked to see if my iPod touch would sync then...it did
4) went back to my user account, re-restored my iPod Touch and deleted the iPod backup file...and then it synced. At this point, it looked like it was a corrupted backup file.
When I got home and hooked it up to let it finish syncing, I realized that none of my photos had been transferred to my iPod touch, so I told it to...and the -50 error came up again. Another round of restoring the iPod and deleting the backup file, then I told it to load my photos from the My Pictures folder, rather than from iPhoto (which was the original setting before all this happened)...and it was fine. So my guess is that something in iPhoto 6 is tripping up the iTunes software (or vice versa) and screwing up the backup/sync process. I'll continue to keep an eye on it and see if that holds.
Thanks to Ariel at the Genius Bar in the Apple Store at the Menlo Park Mall, Edison, NJ! You were a great help, and thanks for your patience! -
Every time I try to restore my iPod touch 4G, I get an error message.
I plug my iPod touch into my computer, open iTunes, go to Devices, go to my iPod touch "King" and click on Restore. It asks if I want to Back Up the iPod, I choose Don't Back Up because I already have a Back Up I want to restore it to. Then the usual, "Are you sure you want to restore the iPod "King" back to its factory settings? All of your media and other data will be erased." I click restore and it gives me a warning about how I haven't transferred my purchases, and they'll be lost. I wasn't worried about that so I skipped that. Then it gave me the iOS 6 Software update description, clicked Next. Then the License Agreement, wont through that. After I pressed agree, I got an error message saying: There was a problem downloading the software for the iPod "King". A duplicate file name was specified. I did have another iPod touch used with this iTunes (3G), same music, plus more on my 4G. I'm using iTunes 10.7, the latest one, and Windows 7. The restore works on my laptop, but it doesn't have the Back Up I want.
What do you think the problem is?
And how can I fix it?Well, the problem isn't the back up because I already have a backup saved that I can restore from, I honestly don't know how, but I do, and it has all my apps. The problem is restoring it. I keep getting the "There was a problem downloading the software for the iPod "King". A duplicate file name was specified. With my 3G iPod touch, I did not have it named as "King". I had it as another name. I don't know if that helps, but as I said before, Backup-wise I'm okay for now. Restore-wise I'm not.
NOTE: Reinstalling iTunes doesn't help. -
How come my ipod touch wont sync with itunes? it says an unexpected error occured
the message i get when i plug in my ipod to my laptop is itunes cannot sync with my ipod due to an unexpected error and thats it what do i do now?
What was the full wording of the error message?
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Cannot update ipod 4 as i always get an error message saying timed out
i cant update my ipod as i keep getting an error message saying timed out
Did you check your security software settings? iTunes has to be able to contact Apple servers during this process: iTunes for Windows: Troubleshooting security software issues
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I have an iPod Touch version iOS 4.2.1, 8 G capacity, and whenever iTunes tries to sync my iPod, I get an error message saying "Mobile Backup has encountered a problem and needs to close", and the sync fails. I have tried deleting and reinstalling iTunes, and the same thing happens. What can I do to fix this problem?
Try:
iOS: If you can't back up or restore from a backup in iTunes -
hi I recently dropped my ipod touch and now it wont connect to itunes. Everytime i plug it in, i get an error message saying that the usb device is not recognized
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I am trying to restore an older iPod Touch, but do not have the passcode. I am getting an error message saying that I need to free up some space, but I cannot because I don't have the passcode and have never synced this device to my account. Help..
If it is asking for the screen-lock passcode then:
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Otherwise follow varjak paw recommendation -
Whenever I try to sync my iPod Touch 5th gen with iTunes I get an error message saying "The iPod "*****" could not be synced because the sync session failed to start". Is there any way I can fix this?
B-rock, thanks for posting the above. I actually have the same issue, running Windows XP and I don't have that backup location, \Application Data\Apple Computer\MobileSync\Backup\. When I go to Documents and Settings\(username)\ there's a AppData folder followed by:\LocalLow\DataMngr\ .
I have the latest update, 5.0.1 and I have the iPod Touch 3rd gen.
I have tried removing itunes and all that is associated with it then reinstalling and keep getting the same message. I've reset my ipod thinking that would help but still, no backup.
In iTunes, Edit, Preference, Device there are no backups.
What am I doing wrong, can you help?
Thank you! -
I made the mistake of resetting my iPod to factory defaults. Now it will only partially sync to my music library. I continually get an error message saying that certain songs are not authorized for my computer, although they are in the iTunes library on the computer and will play. It's these songs that won't transfer to the iPod. I have deauthorized and re-authorized the computer but no joy. Any ideas?
Hello there DesertRat71,
I was thinking that some of the songs in your library may have been purchased under a different apple id. You have already done the first thing I would have done by de authorizing and re authorizing. To verify this, highlight one of the songs that will not sync over and use File>Get Info. Here is the help menu link for it if you need it help://bookmark='https://help.apple.com/itunes/mac/11.0/help/index.html?localePa th=English.lproj#itns2937'
In the Summary section there will be an Apple ID entry. If it shows something different than what you are currently using then I recommend signing into the Apple ID it shows and authorizing the computer for that one as well.
All the best,
Sterling -
I downloaded several tv shows on my computer and attempted to drag and drop to my iPod touch. I received an error message indicating that there was a problem syncing to my iPod. What steps should I take next? This has never happened before.
Force Quit .
Press command + option + esc keys together at the same time. Wait.
When Force Quit window appears, select the Safari if not already.
Press Force Quit button at the bottom of the window. Wait.
Safari will quit.
Relaunch Safari holding the shift key down.
http://www.thesafemac.com/fbi-ransomware-virus-rampant/ -
I upgraded from a pc to a mac and now my ipod touch wont sync to my mac
so i recently upgraded from my old pc to a new mac book pro. i managed to move all my purchases from my old pc to my mac but now my ipod touch wont sync with my mac. it keeps saying that i need a newer version of itunes even though im fully up to date. please help!
Hello Casey B,
And welcome to Apple Discussions!
Try re-installing the latest version from this page on top of the current installed version and see if that helps.
http://www.apple.com/itunes/download/
If nothing else, remove the Application from your Mac entirely, and again download the latest version from the link above.
http://support.apple.com/kb/ht1224
B-rock -
I cant sync my iphone to my itunes library, I get an error message saying there were problems and songs won't be
uploaded. "songs not found, would you like to locate?"http://ipod.about.com/od/itunesproblems/qt/Fixing-The-Itunes-Exclamation-Point.h tm
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I have an olde iMac that once I have an older iMAC that once burned CD's with no issues. Now I get an error message saying "The attempt to burn a disc failed. The device is not accessible, probably because it was removed". I have never had it touched so the device was not removed. Please advise as to what could be the problem. How to fix. Thanks
Try resetting the SMC and PRAM first, if that doesn't help try a cleaning disc.....and then buy an inexpensive external burner. Slimline super drive failures are all too common.
To reset the SMC
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
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