My ipod won't respond to anything. Its there anything I can do?
So my sister spilled her protein shake on the bottom of the front screen of my ipod touch. So I quickly wiped off the goo and sprayed it with some gentle cleanser and wiped it off as well. Well, I had just gotten the ipod a week ago and so the protective cover was still on, and still sticky. So I peeled the cover off only to find that underneath the cover was sticky too. So I sprayed and wiped. I also took a small toothpick and cleaned out the edges because there was shake gooped up in there too.
When I first turned on the ipod, screen's contrast was lighter; and it worked. Then after the cleaning, the screen apeared to be frozen and it still turned off and on. So I thought maybe I should plug it in to the charger and see if maybe it lost battery or that would unfreeze it. Soon after I turned it completely off, it would not respond to anything. It still is black and unresponsive to anything.
I would return the ipod, however, my mom got it for me six months ago for christmas, but then, they decided to get me a laptop. So my mom kept the ipod just in case I wanted to buy it from her. So when I got straight A's, my parents gave it to me as a gift. I am unsure if I can still return it to our local walmart after this long period of time.
Help would be much appreciated.
Try here:
iPod touch: Hardware troubleshooting
However, the shake may have damaged the iPod and such damage is not covered by warranty.
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my ipod won't respond to me or my laptop. it has been flashing the apple logo for an hour maybe. some one please help. i really don't want to lose my baby.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My iPod won't respond to anything!!
my 20GB iPod has been working fine since I got my new one in July. Just last night, however, it wouldn't respond to anything. I tried everything and I followed all of the instructions in the "iPod Help" section of iTunes. when I plug my iPod into the wall charger, it won't do anything; when I plug it into my computer, it won't do anything. it won't turn on at all! I have no idea what to do.
I did that last night and nothing works. I know I don't have a dead battery because it was fully charged yesterday.
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Ipod won't respond to anything
I have a 20g ipod with click wheel and color screen.
First, my ipod wouldn't be roconized by my itunes. No icon came up in the source list. Nothing would happen when I would connect to my imac.
Now, my ipod won't stop flashing the do not disconnect symbol.
I have tried resetting my ipod but it won't respond to that either.
The only thing that seems to change on it is when I plug it into an electrical outlet, the battery changes to charging mode. The battery was low but still green, is that part of the problem?
can anyone help?I did that last night and nothing works. I know I don't have a dead battery because it was fully charged yesterday.
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My iPods won't respond or display anything
I have two iPod touches that both went out at the same time. They just won't respond to anything. I have tried the methods in the troubleshooting section to turn them off but nothing happens.
They don't appear to charge at all when I plug them into the wall adapter (I have tried three different ones, and confirmed them all work with my classic ipod) and they just don't respond at all. I have held the home button and the sleep button simultaneously for over 2 minutes many times, and nothing happens. When i plug them into the computer, nothing happens either... no chime to tell me a usb device was plugged in and no confirmation from itunes that anything was plugged in.
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Does anyone have any suggestions or ideas?Hi,
See these Support Articles...
Device Not Recognised
For PC
http://support.apple.com/kb/TS1538
Device Frozen
http://support.apple.com/kb/ts1445
Backing Up Restoring
The device must be restored from the computer it was last synced with...
http://support.apple.com/kb/HT1414
HTH,
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Ok, so I plug in my touch 3rd gen and I can't tell if it is really charging. It doesn't seem like it is. I can only see the charging icon sometimes, and then after the icon goes away, the ipod won't respond! I'm not sure what to do. Than I thought the USB port was messed up because it doesn't always work, but I plugged it into a diferent port and it said on the ipod, charging isn't supported with this accessory.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
I touch won't respond to anything!! help!!
I recently updated my Itouch with iOS 5.1.1 update. For about an hour after I did this update,my itouch was frozen on a screen with the apple and a loading bar that wasnt moving. Then, my itouch "restarted" by itself and froze on a white screen. I tried restarting it myself, and it restarted, but again froze on the white screen. I have done this at least 12 times. Now it won't respond to anything, even when i hook it up to my computer, the computer is not recognizing the connection. My itouch was working absolutely wonderful before the update, i have not dropped it, or gotten it wet, and it is only a few months old, (January 2012). I haven"t had any issues with it before now. If anyone else has had a similar problem or has any suggestions, i'm willing to try anything. thank you!!
Look her and it may give insite on what is missing. Otherwise:
Apple will exchange your iPod for a refurbished one for $99. Likely not worth it for a your iPod. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
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Help! My Ipod isn't responding to anything :-/ any ideas on what to do?
My Ipod isn't responding to anything. I was listening to it and then I stopped listening to it. Two hours later I tried to turn in on and it wasn't turning on. I checked to see if the hold was on, I tried holding the center button for 10 seconds. I also just charged it last night so it had full a battery. I also plugged it into my computer and it's not registering it at all. The screen is just black. I already know that i can change it to disk mode or whatever, but I can't because it won't respond to anything! Please help! I really need my Ipod! Thanks!
Try sliding the switch/hold back and forth a couple times, and then reset it 3 or 4 more times (in a row). And if that doesn't do anything, you might just have to take it to your local apple store!
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First thing to try is a reset: hold down the home button along with the power button until you see the Apple, then let go.
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In a message dated 6/6/2014 7:03:57 P.M. Eastern Daylight Time,
[email protected] writes:
I have a folder from today that won't let me change its name. I can change
the other folders just fine. I do it routinely... any ideas what I
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The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
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If You Are Locked Out Or Have Forgotten Your Passcode
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If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
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necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
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logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
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iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake
and Home buttons at the same time. When the device turns off, release the Sleep/Wake
and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device.
The device should turn on. Note: If you see the screen pictured below, let the device
charge for at least ten minutes to ensure that the battery has some charge, and then
start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button.
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
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IPod Nano Gen 7 won't respond to *anything*.
I have a 7th Generation iPod Nano that's worked flawlessly until today, when it won't turn on or respond to being plugged into anything. I've tried using two different iPod USB cords (one that also worked flawlessly until today and a backup one that I didn't even take out of the factory packaging until a few days ago). I've tried using a USB to wall outlet converter to plug the iPod directly into a socket to charge it, which doesn't affect it at all. My iTunes (which I uninstalled and reinstalled just today and ensured that it was completely up-to-date) doesn't recognize it. Many of the troubleshooting pages say to hold down the hold/sleep button until the apple logo appears, but this doesn't work either.
Honestly, all signs point to it being irreparably broken, but I can't think of ANYTHING that could have caused it. It just looks like it's out of battery, but when plugged in, it doesn't respond at all. Has anyone else had such a problem? Do I just need to let it charge for a while before it seems to respond, or do I need to let it drain completely first? It's possible that it's already drained, though, because I haven't used it since yesterday and it could have drained overnight.
Thank you in advance. I'm very worried here.Hello AzureEnergy,
The following article provides information and troubleshooting steps that can help get your iPod Nano back up and running.
iPod won't turn on
http://support.apple.com/kb/TS1383
Cheers,
Allen -
My ipod will not respond to anything. I tried to restore but unable to how can I fix this?
Itunes suggeested that my Ipod was coruppted and to restore I tried this and it uploaded software and tried to restore but an error message came back (I did not save the error message). I tried to look up how to resotre and when it shows to hold the menu and the on/off on the wheel for 6 seconds nothing happens just a black screen no indication that the Ipod is on or off. How can I restore this?
The error is an unknown error 1437I wrote this few years ago, see if this still helps
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote
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