My iPod won't restore : 1604 error

I've had my iPod touch 2ndG yesterday. I tryed to make the 2.2 update with iTunes 8.0.2 and there were an error during the update. Just after, I plug my iPod, who won't boot, into my computer (windows XP SP3) on USB 2. iTunes start and I lunch the restore. But at the loading screen, there is a 1604 error. I've try to find solutions through the web on differents forums and NOTHING works.
Help me please it's important for me it's my birthday present.

http://support.apple.com/kb/index?page=answerlink&url=http%3A%2F%2Fsupport.apple .com%2Fkb%2FTS1275&answerid=16777216&src=support_site.results.facet.ipod.PF3.sea rch

Similar Messages

Ipod won't restore - unknown error 1442 HELP

I plugged in the ipod and itunes said it was corrupted did I want to restore it. I clicked restore and it went through the motions but then came up with and unknown error 1442, it could not restore. Can anyone help?

reset utility should help...for mac
http://www.apple.com/support/downloads/ipodresetutility103formac.html
for windows
http://www.apple.com/support/downloads/ipodresetutility104forwindows.html

HT1339 My ipod won't restore. It keeps coming up with an error message.

My ipod won't restore. It keeps coming up with an error message. that says "The iPod '_____' cannot be restored because it contains files that are in use by another application." How do I fix this?
The only thing that's open is my itunes, so i don't see how anything on my iPod can be in use by another application.
It also does this when I try to eject it, so I end up having to just unplug it instead of ejecting it, which I know is not good.
And if it matters, sometimes I plug in my iPod and it doesn't register on either the iPod or in iTunes that my iPod is plugged in, so sometimes I have to re-plug it in. And my iPod these days will continue to say that it's syncing even though iTunes will say it's finished.
Please help me!

Go to your computer's System Tray and try ejecting. If you can't eject, there is an application that is trying to access your iPod.
Go to http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx and download ProcessExplorer.
Go to http://support.microsoft.com/kb/555665 and follow the instructions under Resolution.
Note that this is a good, general process any time you can't access any file.
In my case an update to RealPlayer installed a program called RecordingManager that was accessing my iPod.

IPod Won't Restore Error 3194

The iPod won't restore an when i try to restore my iPod in comes up with the Error 3194, from what i can call the error apppears when it says verfiying with apple i have tried changing host, no luck.

This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
Above from:
http://support.apple.com/kb/TS3694#error1601
Try tis:
3194-How do I reset the hosts file back to the default?

My new IPOD won't sync, the error says I do not have enough space but at the bottom it shows I have extra space....help

My new IPOD won't snyc, the error message says I do not have enough space but ir shows at the bottom of the screen and on the main page that I have pleanty of space. Help!

It appears that you are trying to sync too much media to the iPod. Check your checkmarks. Also see:
How to sync music to your iPod when your library is bigger than your iPod storage space
iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
or
iTunes 11 for Windows: Syncing overview
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad

Help!!! ipod won't restore on itunes

my ipod won't restore on itunes because it says this check your network connections are connected and your network connection is active or try again later. i have no idea what this means and i have tried again later and it hasn't worked. also if i can restore can i get my things back? thanks

Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
- Then try on another computer
You can restore from backup to get things back
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

TS3694 while restoring it says your ipod cannot be restored an error occured (3194)

while restoring it says your ipod cannot be restored an error occured (3194)

The actions for that error are inlcuded here:
iTunes: Specific update-and-restore error messages and advanced troubleshooting

My iPod generation 6 160gb will not sync. iTunes says corrupt, won't restore just errors out and then loops the same messages.

My iPod is corrupt according to iTunes, however it won't restore through iTunes either. I've tried to reformat the drive. Makes no difference. I've tried to reformat after choosing disk manager, and again the same result. The iPod takes forever to work through the reformatting process and I get the same message "Itunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes. You may also try disconnecting and reconnecting the iPod" and then my pc tells me to format the disk.
It's so frustrating, is there a fix to this? It seems like the iPod could still function, but I'm missing the way to get out of this loop, please help me!

Likely a hard drive fault, see the note that i wrote few years ago, hopefully it helps
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

IPod won't restore...error message saying "Can't mount iPod"...

I have determined that I need to restore my iPod based on my problem (I manually update playlists and cannot add a playlist because I get an error message saying "The disk cannot be read from or written to.") So I open iPod updater 11-17-2005 to try to restore my iPod and I get an error message saying "Can't mount iPod". I can't restore or update my iPod because of this error message. Can anyone help me? I've been all through the discussions, online help, etc., and can't find this particular error message. Thanks!!

I came to charge my iPod because the battery went low, after few minutes it came on with this do not disconnect, i tried to restore it also says can't mount, it has been exactly two days. I disconnected the iPod and the backlight and the message did not go off until the battery ran out. I also need some help my address is [email protected] Seriously I just got my iPod click wheel 30Gb color display, video, photo.

TS3694 IPOD 8GB won't restore gives Error 1 when attempting to restore...Help

IPOD 8GB wont restore...when I attach and sync to my IMAC it comes back with Error 1...then I go to advanced and it tells me to try it 2 more times....I did it again for 10 more times same response Error 1

I have not seen a solution for error 1. All I can suggest is
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

IPod Classic [Error 1439] - iPod won't restore

My iPod Classic was working fine until yesterday when I plugged it in to update my iTunes library. iTunes said the iPod was corrupted and I must restore it and lose all data loaded onto it. That seemed bad enough, but then the restore failed and I got this message about Error 1439. I looked this up and it was on a page with lots of other error codes, I tried all the steps recommended and it has got me nowhere. So now I've got an iPod that when it is unplugged says it has zero songs on it but in terms of the space available it says it is full. When I plug it in it isn't recognised in My Computer and iTunes only recognises it initially when I plug it in with the restore screen I've already mentioned that features the restore button that leads straight back to the Error 1439 message - after that the iPod disappears from iTunes completely and you can't even eject it because there is no recognition that it is plugged in at all. Following the steps recommended in the iPod Classic troubleshooter / wizard didn't help, so now I just don't know what to do. Both the iPod and iTunes are updated to the most recent version, so has anyone got any useful advice? - The fact the Error 1439 message has already appeared on one of Apple's help pages along with other possible error messages suggests to me this must have happened to someone else before. I can't call Apple's helpline isn't an option as I bought the iPod new in 2010 and apparently that means I'm not entitled to any help from them. So I need some help here please, but if all you can suggest is to post me back to the page about this in Apple Support please don't bother, I've already been there and the advice given doesn't work. Thanks and I look forward to reading your suggestions.

Hey chjesc,
I have an article for you that addresses this error code and may be able to provide you with some further information regarding this issue:
iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
http://support.apple.com/kb/ts1372
Thanks for using the Apple Support Communities. Have a good one!
-Braden

My ipod won't restore,error 6. I would really appreciate any advice,please

I bought a new ipod touch 8gb, 2nd gen 5 months ago, Its always had a few problems whilst syncing like itunes crashing but now I cannot restore it, I have tried so many times I have lost count, 'ipod cannot be restored error 6' keeps on coming up every single time I try to restore it.
I have windows vista, could that be why its not working, Ive tried:
-Deleting the ipod software on the computer,
-Disabling the firewall,
-Different usb ports,
-Restarting the computer...
I don't know what to do, I really appreciate any advice at all as to why it's doing this and how to fix it, I've read the apple support pages but they do not help.
Many thanks, I look forward to hearing from someone, anyone soon
Message was edited by: zarahmann

Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
From:
http://support.apple.com/kb/TS3694#error9

Stupid ipod won't restore.!!!!!!!!!!!!!!!!!!!!!!!!!

hi,
i dont know why... i plugged in my itunes supposedly to format it to windows version because i went to the apple store and when they fixed a problem, they used a mac; so they told me to go back and reformat it.. (using ipod updater) so i got home and plugged the ipod on and it failed!! it wont update OR restore! after that, the ipod shows nothing but a white screen saying "plug ipod to computer. use itunes to restore" or something like that. and when i do, it doesnt work! it says that it fails!!!!!!! the ipod doesnt show up on itunes or anything. i set it to disk mode to try and it still is the same thing. i also reinstalled itunes and ipod updater and it still doesnt seem to wanna behave. i cant get my ipod to function or do anything but sit still!!!!
please help.
thank you so so much!!!
ipod video 60 GB Windows XP white

I, too, am having troubles restoring my G5/video iPod. First, iTunes indicated that my iPod was running 'an old version' and to run iPod Updater to update it (even though I had run updater a month or so before). Then, my iPod would not play music that I bought from iTunes (skipped over them w/o playing).
1 - I tried clearing these songs from the iPod and restoring them, but they still would not play. (Some of the playlists that I changed on my PC won't sync properly with my iPod either - on the iPod, the playlists are the old/unchanged ones).
2 - I tried resetting my iPod (hold the middle button and menu button to restart). No change in behavior.
3 - I ran the latest iPod Updater 6-28-2006? but that didn't solve my problems. I still couldn't play my recent iTunes music. (I think I could still play music that I bought a few months ago, though).
4 - As a last resort, I used the iPod Updater to RESTORE my iPod, which caused my PC to freeze, requiring a reboot. Now, my iPod shows a b&w message "Connect to your computer. Use iTunes to Restore" when it starts up, and when I connect it to my computer it shows a different "Do not disconnect" screen (smaller, b&w 'not' sign). iPod Updater does not recognize my iPod any more, although my PC shows "Removable Disk" in the Drives list.
5 - I stopped the iPod.exe process and I tried to format the iPod under M$ Windows, as suggested, but the format dialog won't let me. The iPod Updater application tries to run but fails with a "disk write failure".
HOW CAN I FIX MY IPOD?

Refurbished ipod won't restore

I received a refurbished ipod to replace my old one, when the battery on my old one died (a 3rd generation). I followed the steps to set up my new ipod, installing the latest versions of itunes and ipod updater, then restarting my computer, and opening ipod updater. However, when I connect my ipod to the computer, supposedly the restore button on the ipod updater should become active, but it does not. I am not sure how to restore my ipod. I tried unsuccessfully to reset my ipod, but its screen remains blank. Please let me know if you have any suggestions.

Can you find another PC and do a Restore there, it is even better if you can find a Mac instead.
] Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921

IPod won't restore to factory default

Had to do a restart(the menu & select button) after it froze while on a laptop with windows vista while trying to sync music. Since then, trying to do a restore on both the laptop w/ vista AND my PC w/ XP and i get the same message every time. The iPod after every restore reads "Connect to your computer. Use iTunes to restore." and plugging it into iTunes it says "iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes" After EVERY restore this has happened, I have tried putting the iPod into Disk Mode beforehand and leaving it to charge for like 4+ hours and nothing seems to be working. Any help would be appreciated, Thanks ahead of time!

By outlet do you mean a USB port on your computer? If so does your I pod show up in iTunes? If not you will have to follow the appropriate steps for your iPod not showing up in iTunes for your particular OS. Are you using a Mac or a PC?

My iPod won't restore : 1604 error

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