My itouch 4 is a week old and is randomly shutting off even when fully charged. Should I send it back? I'm a busy new mother and don't have time to tinker around trying to reset it and shouldn't have to since it is brand new???? What do you suggest?
My brand new ipod touch i bought last week is suddenly randomly shutting off. Its fully charged. I havent upgraded to 5 yet because ive read of problems with loosing apps and ive already added many paid apps. I havent backed them up to my pc yet because im a brand new mom and very busy. Same reason im hoping i dont have to tinker around with this problem myself... Its brand new??? My camera randomly went black yesterday but is fine today but now it keeps shutting off. Should I send it back? Please help?!?!
How hard is to Reset it? A lot less hard than returning it. Just hold down the On/off and Home buttons for atleast 10 seconds until the apple apears and then wait for it to reset. If this doesn't work and you don't want to try restoring it, take it back to Apple.
Similar Messages
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This is very frustrating. Like three months ago my ipod touch, 5th generation, just turns off out of no where. It will be charged and working fine but then the screen goes completely black and I can't turn it on. But then after like a day or so it turns back on and works until it decides to shut off again. And the cycle repeats. I'm scared its going to break for good.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still reoccurs, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
does this happen a lot to people because this is my first mac and i am having power issues with it. should i return it or take it to the store?
http://support.apple.com/kb/HT1490 Apple Portables: Calibrating your computer's battery for best performance
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My phone randomly shut off. When I turned it back on it said it needed to restore, to plug it into itunes. When I did, and tried to restore it, it failed with a code 21. I have followed all the instructions, it still isn't working. I've uninstalled and reinstalled all that the steps told me to, I've updated everything in my computer. I don't know what else to do. My phone will just show the apple sign and the itunes plug in sign.
Hey Carolefromthelou,
The following link will provide steps on how to best remove all traces of iTunes from your PC and then reinstall it:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Welcome to Apple Support Communities!
Best,
Delgadoh -
About two weeks ago, it would randomly shut off. It would restart fine, but shut off sooner. Sometimes, it wouldn't even restart. Now, it's at the point where when I power it on, it rarely restarts past the white apple start-up screen.
Backup in case your disk is failing.
Start up in Safe Mode; http://support.apple.com/kb/PH14204?viewlocale=en_US
If it boots reliably in Safe Mode then it is probably a software issue.
Reset PRAM: http://support.apple.com/kb/PH4405
Boot in Recovery Mode. (Hold down the Command (⌘) and R keys as your computer restarts.) Run Disk Utility. Click on the upper left system disk icon. Does S.M.A.R.T. report “Verified”? If not the disk is failing and will need to be replaced. Click on the icon underneath and indented to the right, usually called “Macintosh HD”. Repair Disk. It should finish normally with a green OK message. If it does not try to repair it again.
If it will not finish with the green OK message then use Disk Utility to erase the drive and then reinstall OS X. (Be sure you have a backup before erasing the disk. Post back if you need instructions on how to do that.)
If it repaired all errors and is still not booting normally, reinstall OS X.
If it is still sick after all these steps then the disk probably needs to be replaced. You can do that inexpensively and fairly easily yourself or take it to an Apple store for them to do it for you at a higher cost. If it is still under warranty or AppleCare have Apple do it for you for free. Post back if you need instructions on replacing the disk. You may want to have Apple check the health of the system and disk before replacing it yourself.
Message was edited by: Dibenkorn -
My shuffle turns off frequently when fully charged - have reset it but it's still a problem
MY shuffle turns off frequently for no apparent reason. It's fully charged. I've reset it several times but it keeps happening.
hi there,
Ive got the same problem at the moment. Only just started. I only use it for the gym so it only gets used when its too wet or dark to run on the road safley!
Anyway, Im trying to get to the bottom of the issue on another few forums. If i get anywhere i will post in here. -
I would appreciate any suggestions you might have. I did not back up my IPhone4 - stupid on my part. It just quit the other day. It is in a coma. I have tried recharging and rebooting to no avail. My greatest concern are several pictures that I cannot replace. Is their an internal sim card that perhaps could be recovered. I need to return the phone to Verizon as they mailed me a replacement due to the fact that no one at the local Verizon store could awaken the phone. Please help if you have ANY suggestions! Of course, i will backup everything in the future - just hoping for a chance with these pics and contacts.
I ceaned the fan, the computer shuts down when I hit ENTER after logging in (again, i have a password set)
I did manage to do a a start-up repair w/out the comp shutting down half way through. This was in the detailed diagnosis and repair:
Root Cause Found:
Boot critical file d:\windows/system32\kdcom.dll is corrupt.
Repair action: File Repair
Result: Failed. Error Code= 0x490
Time Taken:5460ms
Repair Action: system restore
result: Completed successfully. Error Code= 0x0.
I also get a message::
Windows cannot repair this computer automatically.
If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart your computer. If you continue to see this message, contact your system administrator or computer manufacturer for assistance.
**any of this help you??**
I appreciate your help!! -
IPhone 5 keeps shutting down and needs rebooting even when fully charged?
My iPhone 5 keeps shutting down when left unattended. This requires a full reboot and this doesn't always work either. Sometimes it requires a full reboot several times. Has anyone else had this problem?
I am having the same issue with my iPhone 5s. I travelled to the UK and my phone started having this issue over there (i have turned the cellular data off). I restored my phone last night but when it asked me to set it up again, i chose for it to set up from the back up i had stored on my Mac. The problem is still presistent even though it is shutting down less often. I am going to restore it to the factory settings tonight and see if I keep getting the same issue I will take it to a Mac Genius. However if it works i will let you know
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my iphone 5S is 3 weeks old and a software update put it into recovery mode and I tried to restore it and it can't be restored system error 40, ***?
https://discussions.apple.com/thread/5347392
a bit insensitive they named it 40 though -
My iPad2 is four weeks old and the home button will not always close the application it is currently running and the problem is getting worse and I have tried to restore the iPad but this did not improve the problem...Is this a hardware problem that I need to seek a replacement
Your home button and power button are completely unresponsive, even when you attempt a hard reset? If so you will have to put into recovery mode and restore through itunes or possibly DFU if that does not work
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My ipod is 4g and only a few weeks old and it broke, will the replace/repair it for free?
my ipod is 4g and only a few weeks old, and i dropped it a week after and got a tiny crack and it worked fine. then two weeks later(yesterday) it fell off of this planter and when i picked it up i expected if to be all cracked and shattered, but it was in great shape, then in the car i tried to use it, adn it was off. so i tried turning it on, resetting it, connecting it to power, and everything. it wont be detected in itunes either, so i dont know what happened. will they replace it since its only a few weeks old? and i looked at my service and support coverage and it said that the warranty is still active, and on the support-repair-pricing page in small print it reads:
Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase.
so willl they fix/replace it? pllease help asapThe warranty also excludes:
(d) to damage caused by accident,
abuse, misuse, liquid contact, fire, earthquake or other external
cause;
That is your case.
Above from:
http://images.apple.com/legal/warranty/docs/ipodisight.pdf -
Hello,
My sons old iPad 1 is rarely used, but, when i charged it up the message was; "iPad is disabled try again in 22,824,852 minutes" sorry but thats a bit of a wait!
I have gone through all the various reset methods but can't get around the disabled status??
Can't see another way to reset it.
Could it be for the bin.
Only wanted to give the youngest daughter the iPad to take to school.
Hope someone can help
Thanks
Jonny Burns.Is this how you do it?
1. Turn off iPad. Press and hold the Sleep/Wake button for a few seconds until the red slider appears, slide to turn off.
2. Connect USB cable to computer
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune (make sure you have the newest version of iTune)
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad -
my very new iphone5s will not turn on its as if the button no longer works is there any additonal swiping actions or hidden buttons i may have triggered accidently it is barely 2 weeks old and has no obvious signs of wear............not impressed APPLE
im hoping that by holding both the power and circle buttons it will spring back to life ..........somtimes apple you are too clever with your secert hidden butttons switches
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I got a whole new Iphone 4s, (1 week old) and it already has wi-fi problems.
Hey Apple Users,
I recently got a new Iphone (1 and half week ago) because my old one was broken after 1.5 years.
So i'm glad that i got a new one, till i noticed i NEVER have any wi-fi and he doesn't find any wi-fi locations near me, not at home at school or at any other places.
I don't know what's wrong, it might be the new IOS7, i got it the same time i got the new Iphone, so it might be that because i heard alot of wi-fi problems with the new IOS7.
But it's just annoying that i got a new phone, and it already has problems after 1 week, it doesn't make me happy at all. I basicly can't do anything without my wi-fi.
So are there any suggestions or idea's whats wrong?
I've googled myself, and some say it's hardware issue, but this is a new iphone 1 and half week old and it already started on day 1 the wi-fi problems.
So this shouldn't really be the case unless apple has given me a broken iphone, which would be pretty fcked up because i don't have any warranty anymore, and i'm not going to pay loads of euro's because they gave me a broken phone.
So, Help a person out =3
Cheers,
Dylan Hermans.What? All new iPhones come with a one year hardware warranty, minimum. Replacements, 90 days or the balance of original warranty. If you phone is a week old, make an appointment at any Apple store.
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my iphone is a week old and the other day it was run over by a car? would i be able to have it replaced for $180?
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.
you can exchange a 4S for $199
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one
chose US from dropdown country menu
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