My itouch 4th gen refuses to switch off and i am unable to change the volume.  Can you help?

my itouch 4th gen refuses to switch off and i am unable to change the volume.  Can you help?

- Have you tried resetting the iPOd:
Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Next connec the iPod to its syncing computer and try to restore the iPod.
- The if still same. place the iPod in recovery mode and then try to restore the iPod.  For recovery mode see:
iPhone and iPod touch: Unable to update or restore

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