My itune wont let me open my account..

Question

My itune wont let me open my account...
my itouch say "cannot connect ot itunes store"
so i tried my pc and it says "We're sorry. We cannot complete your request on the itunes store at this time"
Can someone please help?
I also Run Diagnostics and its says there's nothing wrong....
it there something wrong on my itune?

Answer 1

I'm having the same problem on my iPhone 4 and on iTunes 10.3 for Windows. It just began today; I've been purchasing content (music and apps) on the store via my phone and PC for months without problems. I can view products on the Store, but when I try to purchase something or view my account details and subsequently enter my password, I'm told either 'Cannot connect to the iTunes Store' (on my iPhone) or 'We're sorry, we cannot complete your request on the iTunes Store at this time. Please try again later.' (on iTunes for Windows).
After speaking to someone on 133 MAC, I've ruled out my internet connection - I have perfect connectivity to other services on my laptop and phones using Wifi and on my phone using 3G, but the problem remains - and my password: I've reset it to something else, but now I can't sign into my account on my phone at all. I can, however, sign into it on the web at My Apple ID.
iTunes for Windows diagnostics indicates no problems with network connectivity and a successful connection to the iTunes store. Here are the diagnostics results:
Microsoft Windows 7 x64 Business Edition (Build 7600)
Hewlett-Packard HP TouchSmart tm2 Notebook PC
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0038A8100A5CB6E8
Current user is not an administrator.
The current local date and time is 2011-06-24 18:08:16.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 4550
ATI Technologies Inc., Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {A062DDD8-E157-4749-8B66-A204B2DDE260}
Description:          Microsoft Virtual WiFi Miniport Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 11:00:00 1970
Lease Expires:          Thu Jan 01 11:00:00 1970
DNS Servers:
Adapter Name:          {01D95939-34F3-47C0-BF58-022130495B42}
Description:          Broadcom 43225 802.11b/g/n
IP Address:          10.0.0.14
Subnet Mask:          255.255.255.0
Default Gateway:          10.0.0.138
DHCP Enabled:          Yes
DHCP Server:          10.0.0.138
Lease Obtained:          Fri Jun 24 17:34:35 2011
Lease Expires:          Fri Jul 01 17:34:35 2011
DNS Servers:          10.0.0.138
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-24 17:59:13.
EDIT: interestingly, I checked the Windows Firewall and iTunes actually is added as an exception. I'm not sure that this is relevent, given the fact that it's a device-independent problem and nothing has changed with my network setup recently, but it's worth noting.