My itunes account information is correct. when i try to make a purchase using my ipod touch, the wrong account shows up. how do i correct this?

My itunes account information is correct. However, when I try to make a purchase using my ipod touch, the old account name shows up. How do I correct this?

Launch iTunes on your computer.
From the menu bar click Store / View My Account
Click the Edit button next to: Edit Payment Information
You can edit your billing information there.

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App Store, same card for for 2 years,but a few days ago when I try to make a purchase it will not allow the transaction, I have checked my card information and it has stated that your credit card has been declined. Bank says card OK

I have had no success entering card information again, the bank says no problem with card. What can I do?

Contact iTune Support
http://www.apple.com/emea/support/itunes/contact.html

TS1368 When I try to make a purchase at the App Store or iBook Store or iTunes an error message tells me my account is not valid at the UK store. I live in Canada so how did I get to be connected to the UK and how can I get back to Canada?

When I try to make a purchase at the App Store or iBook store or at iTunes an error message tells me my account is not valid for the UK store. I've no idea how I got connected there and I'd like help getting back to Canada where I live. Any suggestions?

Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3.Tap "View Apple ID"
4. Enter your user name and password.
5. Tap "Country/Region."
6. Tap "Change Country/Region"
7. Select the region where you are located.
8. Tap "Done".

HT3209 I have already verified my account on iTunes, but when I try to make a purchase from the App Store it says to contact iTunes Support to verify transaction. What do I do?

I have already verified my account on iTunes, but when I try to make a purchase from the App Store it says to contact iTunes Support to verify transaction. What do I do?

You do exactly that. Contact iTunes Support. it could be as easy as the wrong address on the billing account. But call them/

Email question: I set my Full Name in Preferences/Accounts/Account Information. Why does my name default to a partial version of my name on incoming/outgoing mail? How can I correct this?

Email question: I set my Full Name in Preferences/Accounts/Account Information. Why does my name default to a partial version of my name on incoming/outgoing mail? How can I correct this?

Lurup wrote:
I apologize for my ignorance, but what do you mean by 'everything'? The computer name, e-mail accounts, icloud accounts etc?
My work computer (this mac) i use with my private icloud account so I have access to my private calendars etc. My husband's airbook is also connected to that icloud (since I only have 1 icloud account) and so is our shared ipad. Is that where the problem is? Do I need to change everything on those devises into my name too? Thanks again for you time and help!
So you are sharing the account. Very bad idea.
Get your husband his own account and stop sharing yours, they are free.

I'm getting the message, "Your Apple ID has been disabled," when I try to make a purchase. I reset my password and updated it in my account, but it still won't let me purchase anything. How can I fix this?

I'm getting the message, "Your Apple ID has been disabled," when I try to make a purchase. I reset my password as directed (several times) and updated it in my account, but I'm still getting the same message. What do I do?

You need to contact support:
http://www.apple.com/support/itunes/ww/
Enter country and select bottom contact support link on the left on the next page that loads.
AC

TS3297 I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!

I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
I've turned my iPad off, then on again, I've logged out of iTunes, and logged back in, I've updated my credit card information, but nothing seems to be working. Is this a problem within the app?

toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I keep getting the message to contact the iTunes store when I try to make a purchase. Why does this always happen?

I keep getting the message to contact iTunes support when I try to make a purchase, and I can't log in to see my purchase history. I also think that when I get this error message, my account is still getting billed. How do I fix this problem?

Gramma56 wrote:
... How do I fix this problem?
Contact iTunes Support as requested...
http://www.apple.com/support/itunes/contact.html

I have an iTunes credit but when I try to make a purchase it uses my debit card instead. How do I change that?

I have an iTunes credit but when I try to make a purchase it uses my debit card instead. How do I change that?

Hi Mrshfall,
If your iTunes credit doesn't appear to be applying correctly, you may find the following article helpful:
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
Regards,
- Brenden

When I try to play a song on my iPod Touch, it shows the information screen for the song and then skips to a new song but then goes back to the main playlist page without ever playing a song! Help!

When I try to play a song on my iPod Touch, it shows the information screen for the song and then skips to a new song but then goes back to the main playlist page without ever playing a song! Help!

thats tough man, yeah exchanging it is the best option. But why do people always leave a message saying" i'll probably just by an ipod" and it's usually followed by, "even though i don't like apple or ipod" . I mean fine, if u feel like giving up on the zen micro thats fine, i personally don't care if you're going to buy an ipod. for god sakes ipod isn't even the next alternati've mp3 players, theres plenty. Are u just trying to get the creative people saying "oh man we lost another one to ipod" cuz i'm sure they don't lose sleep over u wanting to buy an ipod instead of a zen. *done ranting*
Message Edited by bleakreserve on 02-3-2005 06:34 AM

HT5621 Two days ago I changed my apple id. Itunes recognizes my new apple id when I access itunes via the computer. when I try to make a purchase or update my apps on my iphone, it asks to give the password to the old apple id. How do i change it on my

Two days ago I changed my apple id. Itunes recognizes my new apple id when I access itunes via the computer. when I try to make a purchase or update my apps on my iphone, it asks to give the password to the old apple id. How do i change it on my iphone?

Apps and music are forever tied to the Apple ID under which they were purchased. If you don't want to continue to get that message, delete the apps and purchase them again with your new Apple ID.

HT5035 i redeemed my itunes gift card and i got $15 in credit, but when i try to make a purchase it tells me it could not be completed, how can i fix this ?

i redeemed my itunes gift card and i got $15 in credit, but when i try to make a purchase it tells me it could not be completed, how can i fix this ?

If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS2446 When I try and make a purchase for my apps it tells me I have to contact iTunes support

I changed my credit card and forgot to change my billing address. I went in and changed the billing address and now it tells me when I try to make a purchase that I have to contact iTunes support. What is going on?

We are fellow users here on these forums. You can contact iTunes Support via this link and ask them for help (we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT5552 Hi, l am from England and l live in Thailand, my credit cards are from England,but the registered address for the cards is in Thailand. When l try and make a purchase on the app store and enter my card details l get the message that my cards are no

Can somebody please give me a way round my problem?
My cards are from England but the registered address is in Thailand.
When l try to make a purchase on the app store l get the message that my cards are not valid in Thailand!
l have a paypal account but there is no option on my account to use it!
Any ideas?

The Cards need to be registered in the Country you are in.
Accepted forms of payment > http://support.apple.com/kb/HT5552
Changing Payment Information > http://support.apple.com/kb/HT1918
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

When I try to make a purchase or downlowd from iCloud I get the message that my Apple ID is disabled, how can I fix this?

When I try to make a purchase or downlowd from iCloud I get the message that my Apple ID is disabled, how can I fix this?

Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.
If that doesn't fix it then contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

My itunes account information is correct. when i try to make a purchase using my ipod touch, the wrong account shows up. how do i correct this?

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