My iTunes Account only displays 1, not 3 security questions. WHY?
This has been a problem from he#l!!!
My iTunes account only displays *1*, not 3 security questions.
I cannot d/l any digital downloads from the external blu-ray combo disks w/downloads, as iTunes is DEMANDING 3 security questions.
I've been informed that I need to create a "rescue e-mail" --- I've reset my password account over 20 times (at appleid.apple.com) and the system doesn't show a selection for rescue e-mail (I can add multiple alternative e-mail addresses).
Has anyone else found a solution to this? Does Apple need to effect a master reset to my account????
It was already unchecked and im not quite sure what you mean by "click-to-drag"
Also, I can back up my iphone and it will sync genius data. Just not the recent music I downloaded.
Similar Messages
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I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?
fayry wrote:
... how do I move over my purchases from my current account to my new account?
This is not possible...
Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
Apple ID FAQs > http://support.apple.com/kb/HE37 -
My iTunes account is asking me to answer security questions I never answered
My iTunes account is asking me to answer security questions I never answered
See: http://support.apple.com/kb/HT5665
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Alright so I had an iTunes account that as you'd expect was linked to my email. Long story short my email got hacked and hotmail shut it down because my email address which I could no longer get into was sending spam to all my contacts. Anyway I used to keep a lot of the same passwords for different things and I realised that I had the same password for my email as I did for my hotmail so I decided to change both the password and the email of my iTunes account but then I encountered some difficulties. I had to either answer the security questions or verify my email. I'd long since forgotten what I'd put for the answers of the security questions so now I was stuck. So I called apple and the guy helped me 'sort it out'.
I got my new account with its new email and new password and new email. But here's the thing now I can't get any of my old purchases. I've basically lost everything! So I need to get back into the old account and I've managed to get my broken old email restored so it should work now. But it doesn't the verification email doesn't come through! I need to get back on my old account. Someone please help!You can't get any of your purchases because you created a new Apple ID, you didn't change the email on your old one. App and other content is forever tied to the Apple ID used to purchase it. There is no way to transfer them and no way to merge Apple IDs.
You need to call Apple back, explain the situation and tell them you need to change the email on your old Apple ID - NOT create a new one. -
I have a new ipod added to existing laptop itunes account it is now asking me a security question I have not answered - can anyone help please ?
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(88450) -
Forgot my security questions
Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support -
I have just purchased a new macbook and need to sync my iphone with itunes, i understand that you can only sync your phone with one itunes account. I do not want to wipe my iphone when syncing with this new itunes account. Any advice welcome
1) authorize iTunes on the new machine for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it. -
I cant seem to be able to change the secutity questions on my minor daughters itunes account. I set the account up but I do not remember adding the security questions and they do not make sense to me. It says that the alternate account it would be sent to is@ me.com but I can not figure our how to get to it to retreive the email to reset the questions. My daughters account may have recently been hacked so I am trying to change all passwords. I changed the itunes account and added another email but I still can not change security questions in case I ever need them.
<Email Edited by Host>We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).
The reset link on an account will only show if there is a rescue email address on it, alternate email addresses are different and not used for resetting them. If she has a rescue email address on her account then steps 1 to 5 half-way down this page will give you a reset link on the account : http://support.apple.com/kb/HT5312
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
If she doesn't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use steps 1 to 7 half-way down the HT5312 link above to add a rescue email address for potential future use -
Bought a new mac pro but when i log in to my itunes account my music is not in my iTunes
bought a new mac pro. I authorized the laptop. But I don't see my music when I logged in to my itunes account. I'm not sure what else I need to do.
It will not magically appear on a new computer.
It will only be where you put it.
Copy everything from your old computer, or your backup copy of your old computer, to your new one. -
I wish to re attach my device to my iTunes account but I do not appear to have the manage devices option - someone please help
If you want to add it then you need to do one of the 3 things mentioned on that page e.g. use iTunes Match on your iPad, use automatic downloads on it, or redownload one of your past purchases. I think that the 'manage devices' section will only show when you have one or more devices/computers associated to your account, if you don't have any associated then it won't appear.
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Can I have in one iphone 5 music from more than one itunes accounts? My daughter and I have our music in the same pc. She and I have iTunes accounts. I have not been able to load in my ophone with my itunes acct music that she purchased in her account. I have not been able to do this. Thanks
iTunes Match is not sharable across Apple IDs. The best way to get the music on her iPad is to leave hers signed into her Apple ID on the iTunes Store and sync via USB.
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How do I reset my security questions on my iTunes account if I do not remember the answers to them?
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(94839) -
Hello Abe retrieve answers to security questions itunes account knowing I do not have an alternate email
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102042) -
HT1918 Got a problem in my iTunes account and I can not purchase through
Got a problem in my iTunes account and I can not purchase through
Most of the people on these public forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your email address from your post.
What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we won't know why it'sappearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ? -
I had some charges that showed up on my itunes account that we did not authorize. I disputed the charges and now my Apple ID has been deactivated. How can I reset it?
mcgahagan wrote:
I had some charges that showed up on my itunes account that we did not authorize. I disputed the charges and now my Apple ID has been deactivated. How can I reset it?
Since you disputed the charges with your credit card company, the CC company reversed the charges and Apple (correctly) locked the AppleID.
You will need to contact Apple -> http://www.apple.com/support/appleid/contact/
and explain what happened.
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