My itunes account shows I have a balance of 5.37 but when I go to pay for a song for 1.29 it will not let me access thia account. Instead it asks me to pay with a credit card.

My itunes account shows I have a balance of 5.37 but when I go to pay for a song for 1.29 it will not let me access this account. Instead it asks me to pay with a credit card. Do these benefits age off. It's been awhile since I used it. Thanks

It says   at the top      under Redeem after I touched that:
          $14.73
Account: [email protected]   (my account name)
Enter your Gift Card or Download Coad

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ITunes will not let me access old accounts

I tried to connect either of my old accounts for my iPhone 4, but iTunes will not let me in. When I ask for password recovery no email is sent to either account, but when I try to use either email address I get an error saying that both are still registered. THEY CANT HAVE IT BOTH WAYS! I need to use either of these email for my current account. How do I delete these accounts?? There is no help for iTunes online, just product support they want you to pay for!
Its stupidly hard to clear these old accounts out! Please help.

Hi vsarge,
I apologize, I'm a bit unclear on the exact nature of what you are describing. If you are talking about not receiving the reset emails for the Apple ID or IDs associated with iTunes, you may find the information and troubleshooting steps outlined in the following article helpful:
If you didn't receive your verification or reset email - Apple Support
Regards,
- Brenden

I have pages, numbers and keynote on my macbook pro, but when i try to use the apps on my new iMac it will not let me save

I purchased Pages, Numbers and Keynote for my MacBook Pro and iPad last year. I just purchased a new iMac for my wife and it came with iWorks. When I try to save a document on the iMac it tells me I must buy an iWorks serial number, but the App Store shows the applications as installed and will not process the request. How do I correct?

Did you pay for iWorks to come preinstalled on the iMac? Because it sounds like what you have is a trial version, which is why it is stating that you need to buy a serial number.
I suggest that you delete the entire trial iWorks suite. Once they are safely in the Trash where the Mac App Store can't see them, you can sign into your account on the MAS and download the MAS versions that you own a license to use.

The Facebook app on my iPad will not let me access my account. I was recently married so my Facebook name changed and I updated my password. Now when I go into Facebook under settings and try to access my account it is still using the old name.

I got married, changed my Facebook name and gave my account a new password. Now, under settings and Facebook they have my ITunes/Apple ID and under it says "please sign in using (my old Facebook name) and under that is password. Only that old Facebook name has changed but did not update on my iPad settings. Also it will not accept my new password. I cannot erase it. If Apple doesnt want us to use more than one account, what do we do in this situation? Or if our Facebook gets hacked and becomes compromised? This is not okay. I have to be able to access this and because it will accept only one and will not update changes I cannot longer access my account. I buy a lot of Apple products. I won't buy another if it's not corrected. This is horribly frustrating. Not to mention waiting on youtube videos to load is almost as bad as waiting on dial-up. But that's another matter. Is there a way around this or do I need to start looking for products somewhere else? Anyone know? Thanks.

You need to reset the password for the "old" account, and then use that to turn off iCloud. Then you will be able to sign in with your new ID.
You can reset your password at iForgot.apple.com.
If you don't know the answers to the security questions, you will need to start there.
http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH

HT201269 i have copied pictures from my old ipod 4th gen to my computer, i recently got a new ipod 4th gen today, i transferred all of my music, but when i open the folder to the DCIM (something like that) it will not let me copy the two photo folders, pl

I need help on how to copy photos from my old 4th gen ipod touch to my new one, i have the folders but when i try to put them in the main folder (DCIM) it shows a red X as it will not allow me to copy them, please i need help these pics cannot be replaced!!

I do not really understand what you are doing to get them from the iPod to the computer.
First import them to the computer by:
iOS: Importing personal photos and videos from iOS devices to your computer
The sync them to the the other device

HT201210 tried updating my iphone 4 to ios6, stopped and completely shut my phone down tells me that i have to plug into itunes and restore to factory settings but will not let me do this????

tried updating to ios 6 on iphone 4 has completely shut my phone off tells me i have to plug into itunes and restore to factory settings but will not let me do this?? need help???

Interceptor94 wrote:
What should I do short of restoring my phone to factory settings?
Nothing. The message means you MUST restore your phone to factory settings. There's no way around this . Your phone is in recovery mode. That's the only way to get it out.

I have to tell Firefox that I am logging in from "home" every time I log into Facebook. Firefox will not let me unclick ""Send me an email" under Login Notifications in Facebook "My Account" settings. Why? (to both questions)

I have to tell Firefox that I am logging in from "home" every time I log into Facebook. Firefox will not let me unclick ""Send me an email" under Login Notifications in Facebook "My Account" settings. Why? (to both questions)

It started last week - I normally use Chrome to play my games in Facebook - but I started getting "Sorry, this feature isn't available
right now"..... When I used IE..... no problem - a friend said to install Foxfire, which I did, but I made the mistake of having my bookmarks and whatever transferred from Google as it is the browser I used most often and it has all my bookmarks, but
now it does the same thing when I try to log into Facebook. - I have no problem with any other website. I deleted both Google and Foxfire and tried to start over - I cleared History and checked all the boxes hoping that this would help - but it did not.
I can't understand why I can get in with IE, but not Google or Foxfire. Do you have any suggestions.......
On Friday, it started working again - and everything was fine. But on Sunday evening I ran the History Clean in Google and when
I went to log back in, I couldn't and got the same "Sorry" message and has stayed this way since.
I ran a Norton scan of the entire computer, a Hitman scan, a CCleaner scan, ... all to no avail. Problem still exists.
I tried to run a restore program prior to the problem, but I am getting error messages like mad.
there has been two Windows Updates in this time frame and I don't know if this has anything to do with it or not - but my Restore program does not work.
NYCsDancer -- if its working via Internet Explorer, we can't help you much. Most of the time it has to do with Cookies, or your Java Version. I'd reach out to Google's forums for assistance with Chrome
https://support.google.com/chrome/?hl=en#topic=3227046
or Firefox support for assistance with Firefox
https://support.mozilla.org/en-US/products/firefox
Or as S.Sengupta said reach out to the Facebook Help center....
Entrepreneur, Strategic Technical Advisor, and Sr. Consulting Engineer - Strategic Services and Solutions Check out my book - Powershell 3.0 - WMI: http://amzn.to/1BnjOmo | Mastering PowerShell Coming in April 2015!

IPad mini will not let me access mail after latest software update, 6.1.2, seems to want me to sign in, but whenever I type my Id ad password it just says that the mail account already exists.. Still can't open my mail!

iPad mini will not let me access mail after latest software update, 6.1.2, seems to want me to sign in, but whenever I type my Id ad password it just says that the mail account already exists.. Still can't open my mail!
Help would be appreciated.

PhotogYogi wrote:
I Have the same issue on a brand new iPad mini 2. My battery is only lasting up to 5 hours. I went on chat with Apple last night and they said my battery is fine and its a Safari issue. I'm literally losing 1% every 3-4 minutes. I tried recalibrating my battery, signing out of iCloud, shutting off all locations, turning off background app refresh, restoring network settings, restoring all, and finally restoring from iTunes with no luck. This is just awful. I got this iPad so I could use it on my long flight for a trip I have coming up, and unfortunately, it's not going to last that long, plus I'm concerned about how many times i will be recharging my battery because of this since battery's do have a life cycle dependent on the number of charges. This is frustrating and needs to be fixed ASAP and addressed by Apple.
By the way, Apple told me to bring my device to the Apple Store because it's still under warranty. That's great and all, but I'm going to waste my time if there is no fix for this issue.
Ok so you want Apple to address the problem, but yet you don't want to take it to them just in case they can't fix it? What if they can fix it? Complaining here certainly won't fix it.

My iMac will not let me in to my iPhoto it asks me for my password but then still does not let me in

Hi,
My imac will not give me access to iphoto. It asks me for my password but then when I input that it still does not let me in. Any suggestions. I have limited computer knowledge

Back up all data.
Start up in Recovery mode. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open. In that window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window will open. You’re not going to reset a password.
Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

HT2953 i-tunes could not be used because the original file could not be found.could not locate.this error occurs on most of my songs in my library and will not play even though they are in my i-pod and play with no trouble.can anyone please help?

i-tunes could not be used because the original file could not be found.could not locate.this error occurs on most of my songs in my library and will not play even though they are in my i-pod and play with no trouble.can anyone please help?

I was not complete clear.
Since you never changed the settings in the advanced section of iTunes preferecnes, you have to chech that your music is really in the location setted in the folders reported in the advanced section. If not you have 2 ways: reset the position of this folders or in the actual disk organisation or in the pointing on the preferences.
If you press the reset button you just give to itunes its default setting as for the position of the music files: probably this will be a good choice if you have never changed any default preference.
But before I would check the folders and see if the songs are really there
In my iTune I have this, and I believe it is the default.
Users/YOURHOMEFOLDERNAME/Music/iTunes/iTunes Music

In my system preferences, my sharing folder will not let me access it. All my photo booth share button is grayed out. One more thing, My photoshop will not let me import any photographs. I believe this all has to do with this. Any way to fix this issue?

In my system preferences, my sharing folder will not let me access it. All my photo booth share button is grayed out. One more thing, My photoshop will not let me import any photographs. I believe this all has to do with this. Any way to fix this issue?

The iTunes Store has no phone support and never has. Contacting them has always been via web form. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

I want to cancel my account. I purchased a product that had errors in it. Within minutes I tried to cancel the purchase, and Acrobat will not let me. Furthermore, there are security errors in my account that are unacceptable. Please cancel my account, my

I want to cancel my account. I purchased a product that had errors in it. Within minutes I tried to cancel the purchase, and Acrobat will not let me. Furthermore, there are security errors in my account that are unacceptable. Please cancel my account, my payments. I have called my bank and reported this as fraud.

Kmrnyu, the order placed by you is still under transaction, the order stands canceled.
As soon as the order is complete I shall get it canceled & refunded.
Regarding the account, do you want it to cancel the account? Please confirm.
Regards
Rajshree

My iphone 5 will not let me access itunes on my phone..help??

My iphone 5 will not let me access itunes on my phone..help?? Yes i do have internet connection: /

io ho risolto facendo DFU dopo collega il cellulare ad itunes ed è tutto ok

It will not let me access iTunes Store, it says unknown error

It will not let me access iTunes Store, it say unknown error

Try this.
Sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try again.

I have a mac pro 1.1. the main hard drive failed. How do I reload OS X 10.7 back in my computer. the app store will not let me reinstall this os. My computer is not compatible OS x 10.8?

I have a mac pro 1.1. the main hard drive failed. How do I reload OS X 10.7 back in my computer. the app store will not let me reinstall this os. My computer is not compatible OS x 10.8?

You need to first install the OS your Mac came on the bundled gray disks. Assuming it's Snow Leopard, you could then login into the App Store using your same Apple ID and password to download and install Lion.
If your Mac is a bit older and came with Leopard, 10.5.x, you can bypass that and install Snow Leopard from your retail disk. The only software you'd need to install separately from the gray disks would be the optional software, such as the iLife suite and other titles not included on the retail SL disk.

My itunes account shows I have a balance of 5.37 but when I go to pay for a song for 1.29 it will not let me access thia account. Instead it asks me to pay with a credit card.

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