My iTunes account was disabled: epic fail Apple!

Question

So, here's my story.  Last night, I was suddenly aware that I couldn't update apps on my iPhone (4S, up to date), or load new ones.  Tried everything, nothing helped.  iPad seemed fine.  Restored, restarted, resetting as new phone, nothing worked.  I went to my local genius bar and spend THREE HOURS with them, where they tried everything as well, resotring, resetting, even swapping the phone, nothing helped.  They suggested I contact apple for more help, I completely stumped the entire genius team at this store. Calling apple store support on my way home in a huff, the nice woman on the other line suggested that my account might be disabled.  So, upon returning home, I looked up "disabled itunes account" and noticed that to fix this, all one needed to do is change your itunes password.  When I did that, everything was fine again.  Apps loaded fine, existing apps updated fine as well.
I consider this an epic fail on Apple's part.  Mind you, I love the iPhone, have had every model, and would never get another phone.  Nevertheless, why was my account disabled?  Why is there no phone number to call itunes support?  I have to email and wait for them to call back?  Why wasn't I sent a message saying that my account was disabled becuase of a potential security breach?  My account is in good standing, I barely purchase anything to be honest.  The odd small app or two, but that's it.  All was valid and in good standing.  Why would the geniuses not think to say "maybe it's your itunes account, let's change the password and see what happened."  I consider this a collasal failure, making me waste an entire evening, only for it to be a quick fix.
Has anyone else experienced this? 
Thanks for the feedback!
D

Answer 1

why was my account disabled?
Usually it is because of multiple incorrect password entry attempts. Since resetting the password fixed the problem, this would seem to be likely. I can't say with certainty, though.
Why is there no phone number to call itunes support?
Because Apple does not provide telephone support for the iTunes Store,
Why wasn't I sent a message saying that my account was disabled becuase of a potential security breach?
No idea. E-mails are I believe usual in at least some such cases, but whether one would be generated in this specific instance (and perhaps was blocked by a spam filter) I can't say.
Why would the geniuses not think to say "maybe it's your itunes account, let's change the password and see what happened."
Again, no firm idea, but the Geniuses aren't expected to provide support for the iTunes Store, so it probably hasn't arisen in exactly that way before and hence just didn't occur to them in absence of any evidence or notification that the account was disabled.
You can comment to Apple in the matter via their feedback page, if you wish:
http://www.apple.com/feedback/itunesapp.html
Regards.