My itunes acct was charged for jigsaw puzzles I had to reinstall

My I tunes acct was charged for jigsaw puzzles I had to reinstall

Did you download using the same Apple ID for both?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Similar Messages

  • My iTunes account was charged for a download I didn't make. What to do?

    My iTunes account was charged for a download I didn't make, using credit in the account. My credit card was not involved. Can I get a refund from Apple? How?

    You can download the item again for free.

  • I was charged for a download that had an error and deleted itself off my library?

    My Ipad was syncing when I decided to do some shopping while I waited. I found a song and purchased it - but before it could finish downloading my internet went weird (it decided it needed a proxy to operate for some reason - I had to switch off that setting before it re-established itself) and I recieved a message that due to inactive internet connection I'd have to resume my download later. Before I could fix my internent it suddenly went from "downloading" to "play" - but when I clicked on it the song wouldn't play. I fixed my internet settings and tried again - same result. Searching it in my Library I found it listed there but with a "!" beside it in a circle indicating there was an error with the song. When my Ipad finished syncing I closed out and reopened the program - now the song is gone. There was a charge done off of the gift card I redeemed so I did purchase it - but when I search it up in the Itunes store it no longer gives me the play option and wants me to buy it again. I can't find it anywhere in my library either. What can I do?

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Was charged for a subscription I had asked to stop

    I am being charged for something I did not buy? Why 

    Yes I have I am so tired of this ,,, I had ordered this in 2010,,, and sent
    them a cancellation notice in 2012,, now it just pops up in my checking
    account that they took the money out again,,,,, Thanks for your help,, I am
    just going to get a new charge card. For some reason also,, I go into my
    profile to take my info off and it won't do it,,, confusing ,, but there is
    an answer somewhere !

  • HT4098 Please have someone contact me about my ITunes acct. I want to know what credit cards you have? I was charged for Slacker app there is a problem.

    What credit cards do you have on my iTunes acct?  I have 2 emails  I was charged for a Slacker App that I already pay for on my Verizon acct. I need a refund for Slacker charge
    <Email Edited by Host>

    You can log into your iTunes account and see what information they have there. This is not Apple you are talking to, we are users just like you.
    You need to contact iTunes support if you have issues. Contact them here http://www.apple.com/support/itunes/

  • HT2534 I was charged for songs on my credit card but I had an iTunes card and they deducted from that too so I was double charged .  How do I get my money back from iTunes

    I was charged for some songs that I purchased but I had an iTunes card and they deducted that too how do I get my money back from itunes

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • HT4098 i was charged for an itune i didn't purchase

    I was charged for an itune that I didn't purchase, how do I go about getting a refund? How do I keep this from happening again, this is the second time its happened.

    CContact iTunes support.

  • I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

    I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

    Store > Check for available downloads
    Or report a problem...
    tt2

  • I bought a macbook pro and was under the impression of getting a free $125 iTunes voucher but was charged for it

    i bought a macbook pro and was under the impression of getting a free $125 iTunes voucher but was charged for it

    Can you provide a link to the offer?  Was it for the iTunes Store, the Mac App Store, or an Apple Store (retail)?
    You were charged for what?  You made purchases in advance of having a voucher?

  • I downloaded an audio book, it shows up in my library, but there's nothing there? I was charged for the download? iTunes won't allow me to try to download again? Help!

    I downloaded an audio book, it shows up in my library, but there's nothing there? I was charged for the download? iTunes won't allow me to try to download again? Help!

    BobbyTrumbull wrote:
    I downloaded an audio book, it shows up in my library, but there's nothing there?
    How does it show up in your library if it's not there?
    What happens when you selec it and press Play?

  • Was charge for itunes that I did not purchase

    my itunes account was charged talking larry outfit 7 $.99
    talking tom cat 7 $.99 talking robot $.99 for a total of $2.97 which I did not download, which is not on my itouch, nor do I want them.
    please refund my account and I will promise  you that I will be very careful if I ever use my itouch again. not sure I need this kind of frustration in my life I have wasted a hour of my day that I can not get back trying to get help not only did I speak to someone that was rude and not helpful and very condescending he hung up on me.

    You are not addressing Apple here at all.  We are itunes users just like you.
    If your account has been compromised, then change your password, alert your credit card company and discuss reimburement with them and let itunes support know that your account may have been compromised.

  • HT1399 I downloaded and was charged for a song on ITunes store but it isn't on my playlist.

    I downloaded a song from the I-tunes store and was charged for it.  It isn't on my playlist now.  Something about the playtime ran out or something like that.  Can I just cancel the song purchase and get reimbursed for the .99 cents that I was charged for the song?

    You may want to contact Apple directly by phone to report the issue.
    http://www.apple.com/contact/
    B-rock

  • I received an email this am telling me I was charged for a purchase I made of .99 this am.  I did not purchase anything. I contacted PayPay and was informed it was for a recurring monthyl .99 fee..I don't know what that is and don't want it. What is it?

    I received an email this am telling me I was charged for a purchase I made of .99 this am.  I did not purchase anything. I contacted PayPay and was informed it was for a recurring monthly .99 fee..I don't know what that is and don't want it. What is it?  PayPal cancelled any further payments for this. I was informed I needed to request refund from ITunes. I did that. Why was I charged a .99 recurring fee? I purchased, or thought I did, an app called "Appzilla2" on Jan 10 for .99 cents.  Does this mean I must pay .99/monthly to use it?  If so, please cancel the appzilla.

    We are itunes users just like you.  We cannot cancel anything.
    Look at your purchase history and see what the charge is for.  Contact itunes support if need be.

  • After upgrading to iOS 5, I lost my contacts, calendar entries, and Notes on my iPhone 3GS (3 years old). How do I retrieve them? My last backup/sync to iTunes acct was Sept 18 but yesterday's backup bombed due to lack of space on my C: drive.

    Yikes! After upgrading my iPhone 3GS to iOS 5, I lost my Contacts, calendar entries, and Notes (100+) on my iPhone (3 years old). How do I retrieve them? My last backup/sync to iTunes acct was Sept 18 but yesterday's backup bombed due to lack of space on my C: drive.

    This happened to me too but it was really all there.  Go to your calendar, click on calendar in the upper left hand corner, click on show all calendars, click done in the right upper corner.  Everything should show up!!!
    I was super thrilled.  Hope this works for you!!

  • I have an iPad 1 and I found out I can not upgrade to IOS 6.  I downloaed the History Channel program.  I cannot find it on my iPad 1, but I was charged for it.

    I have an ipad 1 and I found out I cannot upgrad to IOS6
    I downloaded a History Channel.  program. Ij cannot find it on my ipad 1, but I was charged for it.  How do I find it?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    https://reportaproblem.apple.com/
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

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