My iTunes and App store aren't working.
It lets me stay in the store's, but it will not show or search anything. I used it four hours ago and bought some songs and it was working fine. Both stores on my iPad are also working fine. I just updated both my phone and my iPad and was not having any issues until now. My phone is also brand new so there should not be anything wrong with it.
For the App store crashing see:
IOS 6 App store crash: Apple Support Communities
For othe other problems try:
Try:
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
Similar Messages
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Itunes and App Store will not work.
I recently got my version 10.6.4 Macbook Pro repaired. When I got my Macbook Pro back, I needed to reinstall the applications using the disk which originally came with the purchase of my Macbook Pro.
After doing this though, all of the applications worked, however iTunes and the App Store do not.
The App store application had a question mark over the icon and when I clicked on it, nothing happened.
iTunes has a signal over the icon and when I press on it to open a message pops us saying - "You have Mac OS X 10.6.4. The application requires Mac OS X 10.6.8 or later."
Please can you help with these issues?
Thank you.
BreannejohnsonClick your apple >> software updates. Keep doing updates until there are none left. That should take you back to 10.6.8.
If software updates isn't working, you can download and install this: http://support.apple.com/kb/DL1399 -
hi guys basically i updated to iOS7 on both iPhone and iPad and now i am unable to sign into either iTunes nor the App Store. i have changed my password three times and still nothing. I know i have the right password because i signed into my apple account via internet.
First, try the new password. If you didn't sign out of iCloud prior to changing the primary email address of your Apple ID, this is what can cause this problem.
Also, read this: If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support -
My 10.8.3 update did not install properly citing an 'Unknown Error'. Now, my Mail and Mac App Store aren't working. What went wrong and how do i fix it ?
I tried this and still have the same problems. If I open Address book or the Mac App Store I get the library rebuild popup and a hang. I created a fresh user and then things are better apart from the printing issue. Its clearly some 3rd party software issue but the crash logs are meningless to me. I used the excellent Etre check app from http://www.etresoft.com/etrecheck so I have a list of what is being loaded and can compare clean and crashed user info but as I cant work out which of the startup items, launch agents, launch daemons etc that are causing the problem.
I have eliminated Dropbox, Mac Keeper and Witness, and it isnt related to my exterrnal LED cinema dispay or my external thunderbolt drives, or any USB devices if thats any help to anyone else. Info from Etrecheck follows -
Kernel Extensions:
com.oxsemi.driver.OxsemiDeviceType00 Version: 1.28.7
com.rogueamoeba.InstantOn Version: 6.0.2
com.rogueamoeba.InstantOnCore Version: 6.0.2
com.Cycling74.driver.Soundflower Version: 1.5.3
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[not loaded] com.adobe.fpsaud.plist
[not loaded] com.adobe.SwitchBoard.plist
[not loaded] com.bombich.ccc.plist
[not loaded] com.dymo.pnpd.plist
[not loaded] com.intego.BackupManagerPro.daemon.plist
[not loaded] com.micromat.TechToolProDaemon.plist
[not loaded] com.microsoft.office.licensing.helper.plist
[not loaded] com.orbicule.witnessd.plist
[not loaded] com.sierrawireless.SwitchTool.plist
[not loaded] com.stclairsoft.AppTamerAgent.plist
[not loaded] org.macosforge.xquartz.privileged_startx.plist
[not loaded] pcloudd.plist
Launch Agents:
[loaded] com.divx.dms.agent.plist
[loaded] com.divx.update.agent.plist
[loaded] com.epson.epw.agent.plist
[loaded] com.lacie.raidmonitor.daemon.plist
[loaded] com.lacie.safemanager.daemon.plist
[loaded] com.micromat.TechToolProAgent.plist
[loaded] com.orbicule.WitnessUserAgent.plist
[loaded] org.macosforge.xquartz.startx.plist
User Launch Agents:
[not loaded] .DS_Store
[loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
[loaded] com.digitalrebellion.SoftwareUpdateAutoCheck.plist
[loaded] com.divx.agent.postinstall.plist
[loaded] com.google.keystone.agent.plist
[loaded] com.propaganda.dejavu.dvmonitor.plist
[loaded] com.valvesoftware.steamclean.plist
[loaded] com.zeobit.MacKeeper.Helper.plist
User Login Items:
iTunesHelper
Synergy
TomTomHOMERunner
Dropbox
3rd Party Preference Panes:
Déjà Vu
Flash Player
Flip4Mac WMV
GR-55
Paragon NTFS for Mac ® OS X
Perian
Printopia
TechTool Protection
Witness -
I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud? I plan on getting rid of my old email address which is my old Apple ID so how is that going to work?
Same question Wish someone had replied!
I changed my Apple ID to my new email and now cannot find any way to access icloud. Unfortunately I had allowed icloud to hijack my airbook files, so of course I am afraid I will lose them tomorrow when I exchange my iphone for a new one and cannot keep an icloud account i cannot access. What a poor sync system! Really atypical for apple! -
Why is my Apple ID not working in iTunes or App Store on my iPhone? When I try to buy apps or music it asks for Apple ID so I enter my info and nothing happens. When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account. I do not have this problem with iPad ID is stored and can be used in App Store and iTunes. I have just upgraded to 5c and it's still a problem.
LeesaHeeley wrote:
When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account.
When fist setting up your new iphone you will be asked to log in with an apple id and password. If this did not happen you can then do as you suggested going to settings to itunes and app store and add your apple id login. This apple id login must have already been created for the iphone to accept it. If this apple id is already created but is not being accepted by your iphone you then should shut down your iphone and restart the device.
Good luck. -
My Ipad 2 has tried to shot down now for 3 hours, just before I could not open Itunes and App Store but Email and other apps was working. them I tried to shot down but I have now for now for more that 3 hours black screen whit turning wheel. any I deas what too do
See Here for
iPad Basic Troubleshooting
http://support.apple.com/kb/TS3274
Unresponsive iPad
http://support.apple.com/kb/TS3281 -
What would cause no browser to find internet, but iTunes and App Store work?
I am able to go to Apple iTunes Store, Apple App Store and check for Software Updates, but can't connect to Internet through Safari, Firefox or Google Chrome. What would be the reason? Any help would be greatly appreciated.
Jodmcc1What happens when you try to load a page in a web browser? Is there some kind of error message, and if so, what does it say? Have you tried multiple different pages, with the same results? What about Mail - do you use that, and if so, is it able to connect?
I notice there's a disparity between the short text preview of your post and what is actually showing. I'm not sure whether that's because you edited the post or what, but you had (at some point) said:
if I can access both the iTunes and App Stores and download virus definitions
The question in my mind is, what virus definitions? What anti-virus software do you have installed? Have you tried disabling it to see if the problem goes away?
Edit: Ahh, and now I can see the post where you said that, whereas it wasn't showing up at all before. This forum software is having serious problems this week! -
My iPad3 is working great but iTunes and app store are in foreign language that I can't understand. Need help changing these programs to english. Other programs are in english and settings is set up for english. thanks, Jim
As far as I know the language of the two stores on the iPad (iTunes and the App Store) can't be changed - they should be in the language of the country where your account is based (if they aren't correct then try logging out of your account by tapping on your id in Settings > Store and then log back in).
-
How can i get the itunes and apps store icon on my ipad desktop?
How can i get the itunes and apps store icon on my ipad desktop?
Google are supposed to be working on an iPad maps app.
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How do I turn off the Genius app in App Store. I've gone to Settings/Privacy/Location Services/System Services then swiped Genius for apps 'off''. Also, I've gone to Settings/ITunes and App Stores/Click on AppleID/View Apple ID and then turn off Genius. Still nothing has worked. I'm still stuck with Genius offering the same apps to me. Mind you, once I click on the App Store there is nothing I can do but swipe left and right. There's absolutely nothing at the bottom of the screen like a features tab, nothing. There is, however, a categories button at the top, but that's it. Irrelevant.
FWIW, I just got off the phone with Apple technical support about this. I use Genuis for creating playlists, so I don't want to disable it, but Apple support confirmed that there is no way to avoid syncing Genius data without disabling Genius altogether. I'd read somewhere else that subscribing to iTunes Match might allow you to avoid this, but that is NOT the case, as I've confirmed, and Apple support has confirmed. For me, it routinely syncs thousands genius of items, so I have to allow a lot of time for my manual syncs.
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My iTunes and App store are opening in chinese language but I want to convert it into English... How to do that???
As far as I know the language of the two stores on the iPad (iTunes and the App Store) can't be changed - they should be in the language of the country where your account is based (if they aren't correct then try logging out of your account by tapping on your id in Settings > Store and then log back in).
-
ITunes and App Store not connecting with Apple id after iOS 8
After updating to iOS 8.0.2, I have tried updating apps and buying music but nothing happens on my iPhone 5 or my iPad. Can someone help with this? All it shows it the rotating circle saying it's looking or working or whatever but even after logging in with the Apple id nothing works. I can connect my phone to the computer and things update but still shows on phone/iPad after that I still need to update apps.
Hi ,
Welcome to the Apple Support Communities!
I am sorry to hear that you cannot connect to or download from the iTunes and App Stores. There are some very good troubleshooting steps that I would recommend in this situation. Please follow the steps and information in the article below.
Can't connect to the iTunes Store
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a great day,
Joe -
Language and international content on iBook, iTunes and App Store
Hi,
when I try to buy any kind of apps, books, games, etc, the iBook, iTunes and App Store languages change to German, along with the content. I just bought my iPad yesterday, here in Germany, but I'm Dutch and would prefer to see american content, instead of all the translated, German, versions of products I get now. I have tried changing the store language on both my iPad and computer, and synched them, without effect. The only way to get the american content, for me, was to change the place I live to America. That worked fine, until I tried to get something. When I did, I got a message saying that my account was only usable in Germany. Does anyone know how to solve my problem????
thank you,
Leon O.In order to have an account in a particular country, you must a) have a valid billing address in that country, b) have a credit card billed to that address or use iTunes gift cards purchased in that country and c) be physically located in that country at the time of purchase. So, unless you actually change where you live to the U.S., you'll need to continue using the German iTunes Store.
Best of luck. -
TS1368 I could not connect to iTunes and App Store after I downloaded ios6 in ipad2
I could not connect to iTunes and App Store after I downloaded ios6 in ipad2
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom
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