My Itunes cannot connect to the Store
I have the most recent version of itunes, however it cant connect to the store and i therefore cannot update my iphone4 softward.
I ran diagnostics and got the following message "The requested URL /itunes/win/10.5/ was not found on this server."
No idea what to do. Can anyone help??
mwilli67 wrote:
What should I do?
To buy music, click here. It only requires a simple internet connection.
Similar Messages
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After trying all kind of possible solutions Itunes cannot connect to the store. Windows 7
after trying all kind of possible solutions Itunes cannot connect to the store. Windows 7
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
ITunes cannot connect to the store, nor can I activate my Touch.
My iTunes hasn't been able to connect to the store EVER on this machine. Naturally, without a functioning iPod or iPhone, this hasn't bothered me. Of course, now that I've got a touch, it's a little annoying.
I can't activate my touch, and I can't get at my purchases.
Here is the log from the diagnostic. I have tried flushing the DNS cache, I do not run a firewall, I have reinstalled iTunes (wiping it's registry details as I went), I have activated port forwarding on my router to some port I saw suggested. Please help!
[quote]
Microsoft Windows Vista Professional Service Pack 1 (Build 6001)
System manufacturer System Product Name
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 524BE20F40211390
Current user is not an administrator.
The current local date and time is 2008-09-07 22:28:23.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8800 GTS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {BB302319-0548-4244-AC1A-F9E08C8F14A1}
Description: Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
IP Address: 192.168.1.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Sep 07 21:57:33 2008
Lease Expires: Mon Sep 08 21:57:33 2008
DNS Servers: 208.67.222.222
208.67.222.222
208.67.220.220
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
[/quote]SO we rule out Winsock provider issue.
Can you try these entries in command prompt (Run as Administrator for Win7/Vista) one at a time?
ipconfig /release
then
ipconfig /renew
restart computer
ipconfig /flushdns
totally shut down computer then restart.
netsh winsock reset all
restart computer
Now test your iTunes again. If that does not work, uninstall your Antivirus program and test again. -
ITunes cannot connect to the store, connection was refused
I have used iTunes and the same iPod successfully for 2 years. A few days ago, I attempted to purchase a song in the iTunes store and it said I had to upgrade to iTunes 7.5 first. I did that and my library and songlists are fine but it says I can't connect to the iTunes Music Store; Network Connection refused. I have not changed any firewall settings. I've searched the internet and can't find any solutions. HELP! I am on Windows XP, I have checked Proxy settings, Windows firewall, I can connect to any other website. Any suggestions?
i have the exact same problem.
i have contacted the support staff and they didnt help.
on mine, the problem was that itunes had changed the network device when downloading the new itunes.
---this can be seen by running diagnostics (itunes>help>run diagnostics), then comparing the network device found to your usual one (start>connect to> show all connections--- see the difference?)-----
i tried to disable the unused network device (aka connection) make sure that the one you want is defalt, then reinstall itunes.
---disabling the unused network device is tricky, you have to go on Properties and click about.---
although the connection for me is now correct, it is still not connecting.
none of the dns flushing and firewall allowances work.
this i think is a new problem that apple is not picked up on, people need to email the support team and ring up.
hope it sort of helped, but its still not working! -
Itunes cannot connect to the store today
I have not been able to connect to the itunes store through my itunes. I just downloaded the latest and asked it to fix any files, etc. Still, it won't open the store through itunes. I have done nothing to the program itself. Last week, though, we tried to connect 2 ipod touches. Though both could be synced, it took forever and seemed quite temperamental. However, neither could be backed up to the computer, whatever that means.
Try performing a soft reset on your device:
Hold the home and power/sleep buttons together. You may see 'slide to power off'. Keep holding until an Apple logo appears. When you see the Apple logo, let go straight away. -
Itunes cannot connect to the store
Only happen after upgrade to 10.6 and with Websense prozy on?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I can't connec to itunes but my internet is working fine
SO we rule out Winsock provider issue.
Can you try these entries in command prompt (Run as Administrator for Win7/Vista) one at a time?
ipconfig /release
then
ipconfig /renew
restart computer
ipconfig /flushdns
totally shut down computer then restart.
netsh winsock reset all
restart computer
Now test your iTunes again. If that does not work, uninstall your Antivirus program and test again. -
I tunes under windows 7 cannot connect to the store and cannot download podcasts
I am using itunes under windows 7.
Since December 20, I cannot download podcasts and itunes cannot connect to the store.
I am getting the error message that an unknown error 310 has appeared.
I have reinstalled itunes and all apple programs on my laptop, without success.
Thank you very much in advance for your help.With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
My 2nd generation ipod touch is giving me the following error when I try accessing Itunes or the app store. "Cannot connect to the Store. A secure connection could not be established. Please check your date & time settings" I am on a secure networkl.
Can't connect to the iTunes Store
Make sure that time zone is correct in addition to date and time -
Can anyone please help! I haven't been able to connect to the iTunes store to purchase music for some time now. When I click on the iTunes icon my music library appears, but when I try to connect to the store (top RH side of window) I get a new window saying cannot connect to the store an erroe -3221 has occured.
Baseal wrote:
When I use her Earthlink email address to download apps or whatnot, it says I can't access teh itunes store.
When you say "her email address" do you mean that you set up a separate Apple ID for her using her email address as her Apple ID? If so, was it ever verified by Apple? Did she get the email verification?
You might look here for some help.
http://www.apple.com/support/appleid/ -
When trying to connect to itunes store, I get message "itunes cannot connect to the itunes store"
same here for Windows Seven, it also says "The network connection timed out" Been like this for days.
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Make sure that you can access the Internet on your computer or device.
Make sure that your computer meets the iTunes minimum system requirements.
Make sure that your operating system is up-to-date:
Done all of the above...everything is in order, still cannot connect to the store. I have the 5th gen iPod and $50 iTunes gift card that I cannot use(been trying now for 6 days). I am going to return both of these items if I cannot find a fix for this.When I called Apple (after wating 42 min. for a live person) I was told to run the APPLE Software Update and turn off location services then restart my computer. There were no available updates. The iPod touch I got on Christmas day. The iTunes app was downloaded the same day. Since day 1 I have not been able to connect. I also followed lllaass's advice and followed instructions on the following 2 websites.
http://www.idownloadblog.com/2012/09/20/fix-for-cannot-connect-error/
http://www.youtube.com/watch?v=PIUitRyZS6U
After restarting my computer:
From the iTunes app I click on the 'iTunes Store'
A new window opens and I get the following message:
This Apple ID has not yet veen used with the iTunes Store.
Please review your account information
So I click on 'Review' and am taken to a crude screen that says
Welcome to the iTunes Store
With an Apple ID, you can download the latest music, videos, and more.
To begin creating your Apple ID, click Continue.
So I click on 'Continue'
A pop up window says:
We could not complete your iTunes Store request. An unknown error occurred (-1202).
There was an error in the iTunes Store. Please try again later.
And the only option I am left with is to click 'OK'
After every fix this same scenerio just loops and loops and loops -
I keep getting a 3212 error; iTunes cannot connect to the iTunes store, however i have internet connection. How can i fix this problem?
Hello achaie,
We've an article which details troubleshooting steps that can help get iTunes reconnected to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
i just updated my iphone to iOS 5.1.1, and shortly after it finished installing and i try to use my itunes it says it cannot connect to the store? what shall i do?
There are a number of threads from other people reporting the same iTunes connection issue - it looks like there might be a problem at Apple's end
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i get " itunes cannot connect to the itunes store. the network connection has timed out" im connected to the internet no doubt. whats up?
Try temporarily disabling your firewall and see if you are then able to access the iTunes store.
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