My Itunes card still has a balance but I can't purchase from Itunes store

I recently rcvd an Ipod touch as a gift, and a $25 gift card. I downloaded some music and had approx $12 left on the card. When I try to purchase more songs, it doesn't accept my gift card balance and will not let me purchase. Need help please.

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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