My itunes does not open. I receive this error message:unsafe use of @executable_path in /Applications/iTunes.app/Contents/MacOS/iTunes with restricted binary
Process: iTunes [6564]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.3.1 (10.3.1)
Build Info: iTunes-10315501~1
Code Type: X86 (Native)
Parent Process: launchd [143]
Date/Time: 2011-06-26 09:12:25.888 -0400
OS Version: Mac OS X 10.7 (11A390)
Report Version: 8
Sleep/Wake UUID: 57AD9B95-8923-403C-BDB2-EBBBD4E1F09C
Interval Since Last Report: 40546 sec
Crashes Since Last Report: 6
Per-App Crashes Since Last Report: 5
Anonymous UUID: 0B83B69E-63F7-4197-908B-49A24783F09F
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
@executable_path/../Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater
Referenced from: /Applications/iTunes.app/Contents/MacOS/iTunes
Reason: unsafe use of @executable_path in /Applications/iTunes.app/Contents/MacOS/iTunes with restricted binary
Binary Images:
0x1000 - 0xe50ff3 com.apple.iTunes (10.3.1 - 10.3.1) <DA5B3668-53FC-8550-A39C-06EB35AA692F> /Applications/iTunes.app/Contents/MacOS/iTunes
0x8fe00000 - 0x8fe3320b dyld (195 - ???) <33A6763E-295E-3FE1-9594-81B9E296BACC> /usr/lib/dyld
Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 5.100.198.11 )
Bluetooth: Version 2.5.0b13, 2 service, 19 devices, 3 incoming serial ports
Serial ATA Device: Hitachi HTS545025B9SA02, 250.06 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24600000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06610000 / 6
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x06500000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x06300000 / 2
I have the same problem...
Process: iTunes [498]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.3.1 (10.3.1)
Build Info: iTunes-10315501~1
Code Type: X86 (Native)
Parent Process: launchd [254]
Date/Time: 2011-06-27 14:23:04.822 -0400
OS Version: Mac OS X 10.7 (11A390)
Report Version: 8
Sleep/Wake UUID: AC114B5B-BBDE-47BE-A34A-73D0CBEC2D1D
Interval Since Last Report: 21605 sec
Crashes Since Last Report: 3
Per-App Crashes Since Last Report: 3
Anonymous UUID: 7CA002EB-2F78-46A8-B8FC-917C420125C9
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
@executable_path/../Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater
Referenced from: /Applications/iTunes.app/Contents/MacOS/iTunes
Reason: unsafe use of @executable_path in /Applications/iTunes.app/Contents/MacOS/iTunes with restricted binary
Binary Images:
0x1000 - 0xe50ff3 com.apple.iTunes (10.3.1 - 10.3.1) <DA5B3668-53FC-8550-A39C-06EB35AA692F> /Applications/iTunes.app/Contents/MacOS/iTunes
0x8fe00000 - 0x8fe3320b dyld (195 - ???) <33A6763E-295E-3FE1-9594-81B9E296BACC> /usr/lib/dyld
Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.31f1
Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz, 0xAD00000000000000, 0x48594D503131325336344350362D59352020
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz, 0xAD00000000000000, 0x48594D503131325336344350362D59352020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.5)
Bluetooth: Version 2.5.0b13, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: FUJITSU MHY2250BH, 250.06 GB
Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
USB Device: Built-in iSight, apple_vendor_id, 0x8501, 0xfd400000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8205, 0x1a100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0229, 0x5d200000 / 3
Similar Messages
-
ITunes does not open and gives no error message on Vista
Hello,
I have an iPhone 4 on Windows Vista and haven't really had any problems until recently. Nothing has changed (that I am aware of) on my Vista machine but now, iTunes won't start and I am not getting any error message. It just brings up a message box that reads, "iTunes has stopped working. A problem caused the program to stop working correctly. Please close the program." Then I have the option to close the program and that is it. No error messages or any other indication of what is going on.
When I first encountered this, I followed the steps here: http://support.apple.com/kb/ht1925 and removed and reinstalled the latest version of iTunes (which was already working). I actually did it twice because I thought I messed it up. I was still getting the same problem.
I did try setting Bonjour to Disabled in Services as written here: https://discussions.apple.com/thread/2618748. That actually seemed to work, but only twice. I am back again to the same issue.
Any ideas at what I should be looking at to help solve this issue?
Thank you for the help.b noir,
Here's some additional information. Between the time you responded and I had uninstalled iTunes and cleaned it up. Also, I followed the steps to install iTunes without all the extra "stuff" from this article: http://www.zdnet.com/blog/bott/the-unofficial-guide-to-installing-itunes-10-with out-bloatware/2390
After I installed it, using the guide, I realized I had accidentally installed version 10.0.0.6 (or something like that). However, iTunes was working. Except, when I connected my iPhone4, I got an error saying that I needed to update iTunes because it wasn't compatible with my iPhone (or something like that). That was my fault for not installing the right version - but it did work.
So I went through the whole cleanup again, checking the registry, folders, etc. for any traces of iTunes or Apple stuff. I then reinstalled the latest version of iTunes using the ZDNET article. However, when I started it, I got the same crash again. Below is the information from Problem Reports and Solutions:
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.4.0.80
Application Timestamp: 4e262cf4
Fault Module Name: iTunes.dll
Fault Module Version: 10.4.0.80
Fault Module Timestamp: 4e262cc3
Exception Code: c0000005
Exception Offset: 00825941
OS Version: 6.0.6002.2.2.0.256.4
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Thank you for all your help. -
here is the crash log..
Process: Safari [446]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Build Info: WebBrowser-7600002005000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [446]
User ID: 501
Date/Time: 2014-12-21 00:30:06.145 -0500
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 39C4FC0C-6355-B881-4D2A-5FF9A0423C76
Time Awake Since Boot: 130 seconds
Crashed Thread: 12
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 00000001024a4000-00000001024a5000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8f41552e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f41469f mach_msg + 55
2 com.apple.CoreGraphics 0x00007fff8e2397e5 _CGSGetPortStreamInline + 144
3 com.apple.CoreGraphics 0x00007fff8e2395f1 CGSSnarfAndDispatchDatagrams + 148
4 com.apple.CoreGraphics 0x00007fff8e239459 CGSGetNextEventRecordInternal + 92
5 com.apple.CoreGraphics 0x00007fff8e239349 CGEventCreateNextEvent + 50
6 com.apple.HIToolbox 0x00007fff85390770 PullEventsFromWindowServerOnConnection(unsigned int, unsigned char, __CFMachPortBoost*) + 102
7 com.apple.HIToolbox 0x00007fff853906d5 MessageHandler(__CFMachPort*, void*, long, void*) + 51
8 com.apple.CoreFoundation 0x00007fff8a1ca9e7 __CFMachPortPerform + 247
9 com.apple.CoreFoundation 0x00007fff8a1ca8d9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41
10 com.apple.CoreFoundation 0x00007fff8a1ca84b __CFRunLoopDoSource1 + 475
11 com.apple.CoreFoundation 0x00007fff8a1bc3c7 __CFRunLoopRun + 2375
12 com.apple.CoreFoundation 0x00007fff8a1bb838 CFRunLoopRunSpecific + 296
13 com.apple.HIToolbox 0x00007fff8538843f RunCurrentEventLoopInMode + 235
14 com.apple.HIToolbox 0x00007fff853880be ReceiveNextEventCommon + 179
15 com.apple.HIToolbox 0x00007fff85387ffb _BlockUntilNextEventMatchingListInModeWithFilter + 71
16 com.apple.AppKit 0x00007fff90b676d1 _DPSNextEvent + 964
17 com.apple.AppKit 0x00007fff90b66e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
18 com.apple.Safari.framework 0x0000000102526ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
19 com.apple.AppKit 0x00007fff90b5ae23 -[NSApplication run] + 594
20 com.apple.AppKit 0x00007fff90b462d4 NSApplicationMain + 1832
21 libdyld.dylib 0x00007fff8b2c95c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8f41b22e kevent64 + 10
1 libdispatch.dylib 0x00007fff8b29fa6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8f41a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ff924a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8f41a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ff924a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8f41a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ff924a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8f41a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ff924a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_platform.dylib 0x00007fff90b20d01 _platform_memcmp + 33
1 libsqlite3.dylib 0x00007fff86cf60cb vdbeRecordCompareString + 235
2 libsqlite3.dylib 0x00007fff86c5714c sqlite3BtreeMovetoUnpacked + 732
3 libsqlite3.dylib 0x00007fff86c466df sqlite3VdbeExec + 76111
4 libsqlite3.dylib 0x00007fff86c32457 sqlite3_step + 775
5 com.apple.WebCore 0x00000001040d6bc9 WebCore::SQLiteStatement::step() + 73
6 com.apple.WebCore 0x0000000104727a2c WebCore::IconDatabase::checkIntegrity() + 108
7 com.apple.WebCore 0x00000001040d6314 WebCore::IconDatabase::performOpenInitialization() + 116
8 com.apple.WebCore 0x00000001040d59b5 WebCore::IconDatabase::iconDatabaseSyncThread() + 325
9 com.apple.JavaScriptCore 0x0000000103292a9f ***::wtfThreadEntryPoint(void*) + 15
10 libsystem_pthread.dylib 0x00007fff8ff942fc _pthread_body + 131
11 libsystem_pthread.dylib 0x00007fff8ff94279 _pthread_start + 176
12 libsystem_pthread.dylib 0x00007fff8ff924b1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8f41a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ff924a1 start_wqthread + 13
Thread 8:: Dispatch queue: com.apple.root.default-qos
0 libsystem_kernel.dylib 0x00007fff8f41556a semaphore_wait_trap + 10
1 libdispatch.dylib 0x00007fff8b2a3c55 _dispatch_semaphore_wait_slow + 213
2 com.apple.StoreFoundation 0x00007fff89e5b6fd -[ISServiceProxy performSynchronousBlock:withServiceName:protocol:isMachService:interfaceClassNa me:] + 273
3 com.apple.StoreFoundation 0x00007fff89e5b7d1 -[ISServiceProxy accountServiceSynchronousBlock:] + 52
4 com.apple.CommerceKit 0x00007fff84ca118c -[CKAccountStore primaryAccount] + 137
5 com.apple.Safari.framework 0x0000000102a9e7ca __51-[WBSParsecSearchClient _fetchStoreFrontIdentifier]_block_invoke + 68
6 libdispatch.dylib 0x00007fff8b2a1323 _dispatch_call_block_and_release + 12
7 libdispatch.dylib 0x00007fff8b29cc13 _dispatch_client_callout + 8
8 libdispatch.dylib 0x00007fff8b29f88f _dispatch_root_queue_drain + 935
9 libdispatch.dylib 0x00007fff8b2adfe4 _dispatch_worker_thread3 + 91
10 libsystem_pthread.dylib 0x00007fff8ff946cb _pthread_wqthread + 729
11 libsystem_pthread.dylib 0x00007fff8ff924a1 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8f41a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ff924a1 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff8f41552e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f41469f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff93d0cd63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff93d0cc96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff8ff942fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8ff94279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8ff924b1 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8f41552e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f41469f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8a1bcb14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8a1bbfdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8a1bb838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff8ecc3d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff85a07b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff8ff942fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8ff94279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff8ff924b1 thread_start + 13
Thread 12 Crashed:
0 libsystem_pthread.dylib 0x00007fff8ff92695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff8fc26b78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff8fc1f620 fprintf + 186
3 ??? 0x000000010b3e65dc 0 + 4483605980
Thread 12 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff761841d8 rcx: 0x00007fff761841f0 rdx: 0x00000000000000a0
rdi: 0x00007fff761841f0 rsi: 0x00007fff8ff92b14 rbp: 0x000000010aeeae30 rsp: 0x000000010aeeadb0
r8: 0x000000010aeed000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff761836b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff8ff92695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 1
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x1024a4000 - 0x1024a4fff com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
0x1024b0000 - 0x102de9ff7 com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x103288000 - 0x10379bff3 com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x103901000 - 0x103bb5fff com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x103e91000 - 0x103e91fff com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x103e9d000 - 0x103fd9ffb com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
0x1040d1000 - 0x105076ff7 com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x10aee2000 - 0x10aee2fef +cl_kernels (???) <51073EE2-1DDB-4CF0-98B3-B46FA43E34B7> cl_kernels
0x10aef0000 - 0x10aef0ff5 +cl_kernels (???) <B3F9739F-E683-4605-AF78-41ACF3ACFD0F> cl_kernels
0x10aef2000 - 0x10afd8fef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x7fff6dfe1000 - 0x7fff6e017837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff847fe000 - 0x7fff84ae5ffb com.apple.CoreServices.CarbonCore (1108.1 - 1108.1) <55A16172-ACC0-38B7-8409-3CB92AF33973> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff84c89000 - 0x7fff84c8afff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff84c8d000 - 0x7fff84cbbff7 com.apple.CommerceKit (1.2.0 - 376.0.5) <651BD237-2055-3D9D-8B12-8A4474D26AC1> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
0x7fff84cbc000 - 0x7fff84f24ffb com.apple.security (7.0 - 57031.1.35) <96141D1F-614E-32C4-8AC2-F47481F23F43> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff84f25000 - 0x7fff84f46fff com.apple.framework.Apple80211 (10.0.1 - 1001.57.4) <E449B57F-1AC3-3DF1-8A13-4390FB3A05A4> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff84f7e000 - 0x7fff84fe5ff7 com.apple.datadetectorscore (6.0 - 396.1) <5D348063-1528-3E2F-B587-9E82970506F9> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff84fe6000 - 0x7fff84fe9fff libScreenReader.dylib (390.2) <96ACAA49-21B6-3D10-ADF8-FF6C8F22FD9F> /usr/lib/libScreenReader.dylib
0x7fff84fea000 - 0x7fff85001ff7 libLinearAlgebra.dylib (1128) <E78CCBAA-A999-3B65-8EC9-06DB15E67C37> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLinearAlgebra.dylib
0x7fff8504f000 - 0x7fff8531eff3 com.apple.CoreImage (10.0.33) <6E3DDA29-718B-3BDB-BFAF-F8C201BF93A4> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff8535a000 - 0x7fff8565cfff com.apple.HIToolbox (2.1.1 - 756) <9DD121B5-B7EB-3C43-8155-61A4417F8E9A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff8565d000 - 0x7fff8566dff7 libbsm.0.dylib (34) <A3A2E56C-2B65-37C7-B43A-A1F926E1A0BB> /usr/lib/libbsm.0.dylib
0x7fff85679000 - 0x7fff856a9ffb com.apple.GSS (4.0 - 2.0) <D033E7F1-2D34-339F-A814-C67E009DE5A9> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff856aa000 - 0x7fff856b7ff7 libbz2.1.0.dylib (36) <2DF83FBC-5C08-39E1-94F5-C28653791B5F> /usr/lib/libbz2.1.0.dylib
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0x7fff85831000 - 0x7fff85907ff3 com.apple.DiskImagesFramework (10.10 - 389.1) <7DE2208C-BD55-390A-8167-4F9F11750C4B> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
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0x7fff8fb90000 - 0x7fff8fb9efff libIASAuthReboot.dylib (920) <B165E345-197F-3DC7-A52B-64C34FD95D0A> /usr/lib/libIASAuthReboot.dylib
0x7fff8fb9f000 - 0x7fff8fbb2ff7 com.apple.CoreBluetooth (1.0 - 1) <FA9B43B3-E183-3040-AE25-66EF9870CF35> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
0x7fff8fbb3000 - 0x7fff8fbe1fff com.apple.CoreServicesInternal (221.1 - 221.1) <51BAE6D2-84F3-392A-BFEC-A3B47B80A3D2> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff8fbe2000 - 0x7fff8fc6efff libsystem_c.dylib (1044.1.2) <C185E862-7424-3210-B528-6B822577A4B8> /usr/lib/system/libsystem_c.dylib
0x7fff8fc6f000 - 0x7fff8fc86fff com.apple.login (3.0 - 3.0) <95726FE9-E732-3A3C-A7A1-2566678967D3> /System/Library/PrivateFrameworks/login.framework/Versions/A/login
0x7fff8fc87000 - 0x7fff8fc8cfff com.apple.DiskArbitration (2.6 - 2.6) <0DFF4D9B-2AC3-3B82-B5C5-30F4EFBD2DB9> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff8fc8d000 - 0x7fff8fcaaffb libresolv.9.dylib (57) <26B38E61-298A-3C3A-82C1-3B5E98AD5E29> /usr/lib/libresolv.9.dylib
0x7fff8fcab000 - 0x7fff8fcacfff libquit.dylib (182) <62510786-F686-3AC4-B315-D05A4B7A896F> /usr/lib/libquit.dylib
0x7fff8fcad000 - 0x7fff8fd2eff3 com.apple.CoreUtils (1.0 - 101.1) <45E5E51B-947E-3F2D-BD9C-480E72555C23> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
0x7fff8fd53000 - 0x7fff8fd80fff com.apple.CoreVideo (1.8 - 145.1) <18DB07E0-B927-3260-A234-636F298D1917> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8fd99000 - 0x7fff8fdc8fff com.apple.securityinterface (10.0 - 55058) <21F38170-2D3D-3FA2-B0EC-379482AFA5E4> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff8fdc9000 - 0x7fff8fe06ff3 com.apple.bom (14.0 - 193.6) <3CE5593D-DB28-3BFD-943E-6261006FA292> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff8fe07000 - 0x7fff8fe50ff3 com.apple.HIServices (1.22 - 519) <59D78E07-C3F1-3272-88F1-876B836D5517> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff8fe51000 - 0x7fff8fe55fff com.apple.LoginUICore (3.0 - 3.0) <D76AB05B-B627-33EE-BA8A-515D85275DCD> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
0x7fff8fe56000 - 0x7fff8fe61fff libGL.dylib (11.0.7) <C53344AD-8CE6-3111-AB94-BD4CA89ED84E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8fe62000 - 0x7fff8fe62fff com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <01E92F9F-EF29-3745-8631-AEA692F7F29C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff8fe99000 - 0x7fff8fea4fdb com.apple.AppleFSCompression (68.1.1 - 1.0) <F30E8CA3-50B3-3B44-90A0-803C5C308BFE> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff8fea5000 - 0x7fff8feadffb com.apple.CoreServices.FSEvents (1210 - 1210) <782A9C69-7A45-31A7-8960-D08A36CBD0A7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvent s.framework/Versions/A/FSEvents
0x7fff8ff8e000 - 0x7fff8ff90fff com.apple.OAuth (25 - 25) <EE765AF0-2BB6-3689-9EAA-689BF1F02A0D> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth
0x7fff8ff91000 - 0x7fff8ff9afff libsystem_pthread.dylib (105.1.4) <26B1897F-0CD3-30F3-B55A-37CB45062D73> /usr/lib/system/libsystem_pthread.dylib
0x7fff8ffa4000 - 0x7fff8ffc8ff7 com.apple.quartzfilters (1.10.0 - 1.10.0) <1AE50F4A-0098-34E7-B24D-DF7CB94073CE> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x7fff90631000 - 0x7fff90639fff libMatch.1.dylib (24) <C917279D-33C2-38A8-9BDD-18F3B24E6FBD> /usr/lib/libMatch.1.dylib
0x7fff9063a000 - 0x7fff90643ff3 com.apple.CommonAuth (4.0 - 2.0) <F4C266BE-2E0E-36B4-9DE7-C6B4BF410FD7> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff9067d000 - 0x7fff90712ff7 com.apple.ColorSync (4.9.0 - 4.9.0) <F06733BD-A10C-3DB3-B050-825351130392> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff90754000 - 0x7fff907c0fff com.apple.framework.CoreWLAN (5.0 - 500.35.2) <ACBAAB0A-BCC7-37CF-AAFB-2DA1733F2682> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff907c5000 - 0x7fff907c5ff7 libunc.dylib (29) <5676F7EA-C1DF-329F-B006-D2C3022B7D70> /usr/lib/system/libunc.dylib
0x7fff907c6000 - 0x7fff90843fff com.apple.CoreServices.OSServices (640.3 - 640.3) <28445162-08E9-3E24-84E4-617CE5FE1367> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff90844000 - 0x7fff90845fff com.apple.TrustEvaluationAgent (2.0 - 25) <2D61A2C3-C83E-3A3F-8EC1-736DBEC250AB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff90846000 - 0x7fff90851ff7 libkxld.dylib (2782.1.97) <CB1A1B57-54BE-3573-AE0C-B90ED6BAEEE2> /usr/lib/system/libkxld.dylib
0x7fff90852000 - 0x7fff90884ff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x7fff908b5000 - 0x7fff90b1fff7 com.apple.imageKit (2.6 - 838) <DDFE019E-DF3E-37DA-AEC0-9182454B7312> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x7fff90b20000 - 0x7fff90b28fff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
0x7fff90b29000 - 0x7fff90b30fff libCGCMS.A.dylib (772) <E64DThere is no need to download anything to solve this problem.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
Process: Safari [622]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Build Info: WebBrowser-7600002005000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [622]
User ID: 501
Date/Time: 2015-01-13 22:49:03.616 +0530
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 7DAF9BA4-AF5F-4D97-56B2-EEE52E0F5868
Time Awake Since Boot: 720 seconds
Crashed Thread: 17
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 000000010e8b5000-000000010e8b6000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Enabled Extensions:
com.spigot.safari.searchme-B652554955 (1.3 - 1.3) Searchme
com.spigot.safari.ebayshopassist-B652554955 (1.1 - 1.1) Ebay Shopping Assistant
com.spigot.safari.slicksavings-B652554955 (2.0 - 2.0) Slick Savings
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8865b67e read + 10
1 com.apple.CoreFoundation 0x00007fff8a46c67a CFURLCreateDataAndPropertiesFromResource + 762
2 com.apple.CoreFoundation 0x00007fff8a5d589a CFBundleCopyLocalizedStringForLocalization + 474
3 com.apple.Foundation 0x00007fff8ead5315 -[NSBundle localizedStringForKey:value:table:] + 64
4 com.apple.WebKitLegacy 0x00000001102add14 WebLocalizedString + 228
5 com.apple.Safari.framework 0x000000010ebd8cb5 -[ScrollableTabBarView _commonScrollableTabBarViewInit] + 1028
6 com.apple.Safari.framework 0x000000010ebd87ce -[ScrollableTabBarView initWithFrame:] + 110
7 com.apple.Safari.framework 0x000000010e9bfb3d -[BrowserWindowControllerMac loadWindow] + 941
8 com.apple.AppKit 0x00007fff8897c684 -[NSWindowController window] + 80
9 com.apple.Safari.framework 0x000000010e9c1053 -[BrowserWindowControllerMac showWindow:] + 66
10 com.apple.AppKit 0x00007fff88a41c0a -[NSDocument showWindows] + 93
11 com.apple.AppKit 0x00007fff88a40741 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 470
12 com.apple.AppKit 0x00007fff88a4052c -[NSDocumentController newDocument:] + 36
13 com.apple.Safari.framework 0x000000010e9b87c0 +[BrowserWindowControllerMac reopen] + 256
14 com.apple.Safari.framework 0x000000010e8c767f -[AppController applicationOpenUntitledFile:] + 22
15 com.apple.AppKit 0x00007fff88976a5a -[NSApplication _doOpenUntitled] + 424
16 com.apple.AppKit 0x00007fff888afb91 __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke + 252
17 com.apple.AppKit 0x00007fff88bb9389 __97-[NSDocumentController(NSInternal) _autoreopenDocumentsIgnoringExpendable:withCompletionHandler:]_block_invoke_3 + 140
18 com.apple.AppKit 0x00007fff88bb8d81 -[NSDocumentController(NSInternal) _autoreopenDocumentsIgnoringExpendable:withCompletionHandler:] + 798
19 com.apple.AppKit 0x00007fff88757ee6 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 331
20 com.apple.AppKit 0x00007fff88757c69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
21 com.apple.AppKit 0x00007fff887576b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
22 com.apple.Foundation 0x00007fff8ead6458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
23 com.apple.Foundation 0x00007fff8ead62c9 _NSAppleEventManagerGenericHandler + 102
24 com.apple.AE 0x00007fff95ac899c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
25 com.apple.AE 0x00007fff95ac8719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
26 com.apple.AE 0x00007fff95ac8623 aeProcessAppleEvent + 295
27 com.apple.HIToolbox 0x00007fff956d037e AEProcessAppleEvent + 56
28 com.apple.AppKit 0x00007fff88753d76 _DPSNextEvent + 2665
29 com.apple.AppKit 0x00007fff88752e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
30 com.apple.Safari.framework 0x000000010e930ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
31 com.apple.AppKit 0x00007fff88746e23 -[NSApplication run] + 594
32 com.apple.AppKit 0x00007fff887322d4 NSApplicationMain + 1832
33 libdyld.dylib 0x00007fff9144e5c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8865b22e kevent64 + 10
1 libdispatch.dylib 0x00007fff88666a6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8865a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95c414a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8865a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95c414a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8865a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95c414a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8865a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95c414a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff8865a132 __psynch_cvwait + 10
1 com.apple.WebCore 0x00000001104e588b WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore 0x00000001104e29d9 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore 0x000000010f69ba9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff95c432fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff95c43279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff95c414b1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8865a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95c414a1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8865a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95c414a1 start_wqthread + 13
Thread 9:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff8865552e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8865469f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff917aed63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff917aec96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff95c432fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff95c43279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff95c414b1 thread_start + 13
Thread 10:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8865552e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8865469f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8a4bab14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8a4b9fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8a4b9838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff92346d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff8eb1cb7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff95c432fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff95c43279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff95c414b1 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8865a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95c414a1 start_wqthread + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8865a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95c414a1 start_wqthread + 13
Thread 13:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff8865a132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff91bf4d2e std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::m utex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 126
2 com.apple.JavaScriptCore 0x000000010f8b73fa JSC::BlockAllocator::waitForDuration(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l> >) + 170
3 com.apple.JavaScriptCore 0x000000010f6a6244 JSC::BlockAllocator::blockFreeingThreadMain() + 84
4 com.apple.JavaScriptCore 0x000000010f69ba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff95c432fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff95c43279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff95c414b1 thread_start + 13
Thread 14:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8865a132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff91bf4c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010f6a686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x000000010f6a66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010f69ba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff95c432fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff95c43279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff95c414b1 thread_start + 13
Thread 15:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8865a132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff91bf4c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010f6a686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x000000010f6a66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010f69ba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff95c432fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff95c43279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff95c414b1 thread_start + 13
Thread 16:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8865a132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff91bf4c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010f6a686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x000000010f6a66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010f69ba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff95c432fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff95c43279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff95c414b1 thread_start + 13
Thread 17 Crashed:
0 libsystem_pthread.dylib 0x00007fff95c41695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff8ea6ab78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff8ea63620 fprintf + 186
3 ??? 0x000000011790f5dc 0 + 4690343388
Thread 17 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff78e0e1d8 rcx: 0x00007fff78e0e1f0 rdx: 0x00000000000000a0
rdi: 0x00007fff78e0e1f0 rsi: 0x00007fff95c41b14 rbp: 0x000000011790be30 rsp: 0x000000011790bdb0
r8: 0x0000000117913000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff78e0d6b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff95c41695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 1
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10e8b5000 - 0x10e8b5fff com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
0x10e8ba000 - 0x10f1f3ff7 com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x10f691000 - 0x10fba4ff3 com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x10fd0d000 - 0x10ffc1fff com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x11029f000 - 0x11029ffff com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x1102a9000 - 0x1103e5ffb com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
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0x7fff91bea000 - 0x7fff91becff7 com.apple.securityhi (9.0 - 55006) <B1E09986-7AF0-3BD1-BAA1-B5514DFB7CD1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff91bed000 - 0x7fff91c41fff libc++.1.dylib (120) <1B9530FD-989B-3174-BB1C-BDC159501710> /usr/lib/libc++.1.dylib
0x7fff91ce4000 - 0x7fff91dc1ff7 com.apple.QuickLookUIFramework (5.0 - 675) <84FEB409-7D7A-35AC-83BE-F79FB293E23E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff91dc2000 - 0x7fff91dc3ff7 com.apple.print.framework.Print (10.0 - 265) <3BC4FE7F-78A0-3E57-8F4C-520E7EFD36FA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff91e42000 - 0x7fff91e54ff7 com.apple.ImageCapture (9.0 - 9.0) <7FB65DD4-56B5-35C4-862C-7A2DED991D1F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff91e55000 - 0x7fff91ecdff7 com.apple.SystemConfiguration (1.14 - 1.14) <C269BCFD-ACAB-3331-BC7C-0430F0E84817> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff91ece000 - 0x7fff922a5fe7 com.apple.CoreAUC (211.0.0 - 211.0.0) <C8B2470F-3994-37B8-BE10-6F78667604AC> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff922a6000 - 0x7fff924a9ff3 com.apple.CFNetwork (720.1.1 - 720.1.1) <A82E71B3-2CDB-3840-A476-F2304D896E03> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff924b5000 - 0x7fff924b7ff7 libsystem_sandbox.dylib (358.1.1) <DB9962EF-8898-31CC-9B87-E01F8CE74C9D> /usr/lib/system/libsystem_sandbox.dylib
0x7fff924b8000 - 0x7fff92541fff com.apple.CoreSymbolication (3.1 - 56072) <8CE81C95-49E8-389F-B989-67CC452C08D0> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff92542000 - 0x7fff9257cffb com.apple.DebugSymbols (115 - 115) <6F03761D-7C3A-3C80-8031-AA1C1AD7C706> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff9257d000 - 0x7fff9257fffb libCGXType.A.dylib (772) <7CB71BC6-D8EC-37BC-8243-41BAB086FAAA> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x7fff92580000 - 0x7fff925cfff7 com.apple.opencl (2.4.2 - 2.4.2) <6AE26E08-6EFC-3E1B-B202-EFA9C3E5B9D4> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff925d0000 - 0x7fff925d1ff7 libodfde.dylib (22) <52D0ABCD-F464-362C-86EA-ACA10993F556> /usr/lib/libodfde.dylib
0x7fff925d2000 - 0x7fff925fefff libsandbox.1.dylib (358.1.1) <9A00BD06-579F-3EDF-9D4C-590DFE54B103> /usr/lib/libsandbox.1.dylib
0x7fff925ff000 - 0x7fff928abfff com.apple.GeoServices (1.0 - 982.4.10) <8A7FE04A-2785-30E7-A6E2-DC15D170DAF5> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x7fff928da000 - 0x7fff928ddff7 com.apple.AppleSystemInfo (3.0 - 3.0) <E54DA0B2-3515-3B1C-A4BD-54A0B02B5612> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x7fff928de000 - 0x7fff928e0fff com.apple.EFILogin (2.0 - 2) <F0269EE2-3686-3A8A-8B83-F86974E35E90> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff928e1000 - 0x7fff928f8fff com.apple.login (3.0 - 3.0) <95726FE9-E732-3A3C-A7A1-2566678967D3> /System/Library/PrivateFrameworks/login.framework/Versions/A/login
0x7fff92969000 - 0x7fff9296ffff com.apple.speech.recognition.framework (5.0.9 - 5.0.9) <BB2D573F-0A01-379F-A2BA-3C454EDCB111> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff92970000 - 0x7fff9297bfdb com.apple.AppleFSCompression (68.1.1 - 1.0) <F30E8CA3-50B3-3B44-90A0-803C5C308BFE> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff9297f000 - 0x7fff92982fff com.apple.IOSurface (97 - 97) <D4B4D2B2-7B16-3174-9EA6-55E0A10B452D> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff929a6000 - 0x7fff929b2ff7 com.apple.OpenDirectory (10.10 - 187) <1D0066FC-1DEB-381B-B15C-4C009E0DF850> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff929b3000 - 0x7fff929c7ff7 com.apple.ProtectedCloudStorage (1.0 - 1) <52CFE68A-0663-3756-AB5B-B42195026052> /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/Pr otectedCloudStorage
0x7fff929c8000 - 0x7fff929dfff7 libLinearAlgebra.dylib (1128) <E78CCBAA-A999-3B65-8EC9-06DB15E67C37> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLinearAlgebra.dylib
0x7fff929ff000 - 0x7fff92a2efff com.apple.securityinterface (10.0 - 55058) <21F38170-2D3D-3FA2-B0EC-379482AFA5E4> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff92a2f000 - 0x7fff92ac5ffb com.apple.CoreMedia (1.0 - 1562.19) <F79E0E9D-4ED1-3ED1-827A-C3C5377DB1D7> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x7fff92ac6000 - 0x7fff92b64fff com.apple.Metadata (10.7.0 - 916.1) <CD389631-0F23-3A29-B43A-E3FFB5BC9438> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff92b65000 - 0x7fff92b6dfff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
0x7fff92b6e000 - 0x7fff92b9effb com.apple.GSS (4.0 - 2.0) <D033E7F1-2D34-339F-A814-C67E009DE5A9> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff92b9f000 - 0x7fff92c06ff7 com.apple.framework.CoreWiFi (3.0 - 300.4) <19269C1D-EB29-384A-83F3-7DDDEB7D9DAD>If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.
After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
I Tunes will not install. I get this error message: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Does anyone have an answer?
TRy the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
TS1363 iTunes does not detect my iPhone, sends error message, please help
iTunes does not detect my iPhone when I plug into ligthening cable- error message 0xE8000084 appears, please help
Hello Brian,
Here is an article that should point you in the direction of a resolution. It has a section about the OXE errors.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694
Unknown Error containing "0xE" when restoring
To resolve this issue, follow the steps in iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting. If you have a Windows computer with an Intel® 5 series/3400 series chipset, you may need updates for your chipset drivers. See iTunes for Windows: Issues syncing iOS devices with P55 and related Intel Chipsets for more information.
All the best,
Sterling -
My iTunes will not open...no error message and I don't have Norton 2005!
I've upgraded my iTunes to 6.03 on my PowerMacG4, with MacOSX10.3.9. After a few times using iTunes 6.0.3, my iTunes stopped opening when I clicked on its icon in the dock. It doesn't show up in the top menu either. No error message shows up and I've read from other forums that it has to do with Norton 2005, but I don't have Norton. How can I fix this????? Please help.
hi alshie!
if you don't have NIS 2005, and you're getting no error messages whatsoever, let's check up on this possibility:
iTunes for Windows doesn't open after upgrading
but the other thing we'd better check on quickly is infestation of the PC by Qoologic adware. that's typically different from the NIS 2005 and configuration-file thingies in that people usually see a "flash" of the itunes license screen before everything goes away (and they see similar behavior when they try to launch their QuickTime). but that symptom isn't universal in these cases.
what has been fixing the Qoologic for most people has been the free trial version of Ewido:
http://www.ewido.net/en/download/
keep us posted. if no joy with these, we'll start working through the rarer possibilities.
love, b -
when this error box opens the only way to close it is to shut the firefox process
Some how I solved my problem by opening a user account and downloading Firefox 4.0 beta and installing it, I did try it, worked fine, so I did close the user account and did go back to my own account(switched user), the main page that I had problem with Firefox which would not open, I dabble click on Firefox it start working again!! I hope that solves your problem too.
firefox will not open, it gives me this cod and would not turn off, Error on switching in renew: NS_ERROR_UNEXPECTED, Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.getCharPref] id: none -
My child's iPod touch is locked. No one knows the password. I have tried connecting to iTunes but since itouch is locked, iTunes will not recognize It. How do I unlock the itouch? The hard reset does not work either.
iOS: Unable to update or restore
-
I have downloaded and installed adobe digital edition 3 in my windows 8 laptop. But it fails to open. I get an error message saying "adobe digital edition has stopped working. A problem caused the problem to stop working correctly. Windows will close the program and notify you if a solution is available". I have downloaded the set up file from the adobe site from the link http://download.adobe.com/pub/adobe/digitaleditions/ADE_3.0_Installer.exe. Can anyone help. I have bought online books and I am unable to read them unless this is installed.
Hi Kishore,
Which OS are you using?
There are some solutions mentioned on this thread that might be helpful to you :Re: adobe digital editions has stopped working
You might also want to check the KB : Installing Adobe Digital Editions 2.0 in Windows Vista
Regards,
Rave -
Reader does not open files. give and error message that it has to close. uninstall will not work.
Need help getting reader xi to open files or uninstall. Getting error message that it has to close due to and error when file is being opened. Uninstall give an unrecognized patch message. can you help with this?
On which OS are you working? Is your Reader updated to the latest?
If you are on Windows you can use AcroCleaner tool which will remove Reader 11 from your system.
Reboot after clean up and then try reinstall from here -
i have unistalled and reinstalled iTunes without success. itunes was working great the day before this occurred.
thanksAnyone can help to advice how to solve this issue ?
-
I installed a HP printer on my desktop. To do this I had to temporarily discontinue some services (start/run/services.msc). The printer was installed successfully, but IE got currupted, it seems. Any link clicked went to IE instead of my default browser Firefox, but IE too would not function.
Please advise what may have happened and how do I correct it?{Ctrl + P} and select your printer in the Printer - Name box near the top of that window.
http://kb.mozillazine.org/Problems_printing_web_pages -
Recently upgraded PC with latest edition of iTunes (1/30/2014), afterwards, received this error message while attempting to sync iphone with PC: Unable to load, resource not found, SyncUICoreLocalized.dll
THIS HAS EVERY APPEARANCE OF A SOFTWARE GLITCH BY APPLE ... So first suggestion is NOT to begin reinstalling various software but to await some answer & fix from Apple. Too many have same problem on various systems, in my view (I am not an Apple rep but have certainly faced many glitches over the years).
PS - LOTS of Apple software problems these days, including many people having their Contacts shredded. What's going on with Apple? -
Does not open.
Instead Microsoft error message "encounters a problem and needs to close".
I have already tried the uninstall & reinstall "solution".
What else can I do. I have a paid for document I would like to read.
Thanks.Hi ynotcookit
Please make sure that antivirus has been disabled...
Check the .net framework installed on the machine and update it, if required
Also, Let us know the exact OS that you're using?
Thanks,
Mandeep
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