My itunes doesnt connect to the internet
the ipad software update server couldnt be connected,,,
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
Cheers, Tom
Similar Messages
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HT3204 my itunes cannot connect to the internet
my itunes cannot connect to the internet
I don't use windows, don't you have a help folder...go there, enter firewall, look for how to disable...you can try to update with just your ant-virus disabled, but if your firewall is still active it most likely won't work.
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I can't get Itunes to connect to the internet on my Mac Pro, my Ipad, or my Iphone I have tried all the suggestions listed does anyone have any suggestions?
ThanksTry this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
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http://www.apple.com/support/ipad/assistant/ipad/
iPhone, iPad, iPod Touch: Troubleshooting Touchscreen Response
http://support.apple.com/kb/ts1827
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
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http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
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iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
Itunes Cannot Connect to the Internet At All
I did not have this problem before. now, my itunes cannot access itunes store, it can't get cd track names, it can't check for updates. I read in other topics about how the Internet Explorer 7 update caused this problem and how i have to install the Net Framework 1.1 for SP1. I did all that. I cleared my DNS cache. I disabled my firewall. No matter what i try, i always get the message "Itunes could not connect to Itunes Store. The network connection was terminated unexpectedly. Please make sure your connection is active and try again." Can someone help?
i am so dissapointed as i cannot use my i touch as i have to keep getting rid of i tunes as i cannot use the interent at all.
You don't need the internet to use iTunes.
Do you mean when you use iTunes, the computer will no longer connect to the internet?
See this -> http://support.apple.com/kb/TS1490 -
ITunes cant connect to the internet to retrive 1.2 iPod update
iTunes says that i need to update my 30GB video to version 1.2 but when i try it says im not connected to the internet, even though i can use the itunes store just fine.
this is the itunes diagnostic of my network connection...
Network Connection Information
Active Connection: (none)
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
Firewall Information
Windows Firewall is off.
ZoneAlarm Firewall is installed.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.I am having the same exact problem as the author. iTunes Store works fine, although when i try to download the iPod Update v.2 from iTunes, it says:
iTunes could not connect to the iPod software update server because you are not connected to the internet.
I don't understand why this is happening and would like to know why. Is there anyway I can get a direct download of the update some where on the "internets". Thanks for any help. -
MY ITUNES WONT CONNECT TO THE INTERNET!
even though the internet is conected i cant get song info. i can right click on songs and press get info but it fails. i cant even connect to itunes store from itunes.
basicly my itunes cannot conect to the internet. PLEASE HELP.Are you allowing iTunes to communicate through the firewall ?
Enable it if not. If you did a software update or a windows update, the firewall might have disable some of your allows... -
My itunes wont connect to the internet help :S
my itunes keeps saying im not connected to the internet when i am
Hello benangel969,
The following article should help get iTunes working again.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
Itunes wont connect to the internet
After opening itunes and importing a cd, itunes could not connect to the internet to get track names and so forth. The computer is connected to the net and working fine but itunes cannot recognise. The itunes store will not open up either. Any help with this problem would be much appreciated. I am using itunes 7.6.2.9
Sounds like an iTunes network problem. Try the solutions listed here:
http://techupdate.blogvis.com/2008/02/09/itunes-error-9808/
http://techupdate.blogvis.com/2008/02/10/itunes-connection-solutions/ -
Airport Network Doesnt Connect to the internet!
Hi,
I recently had a long powercut in my area and when the power finally came back on my netgear router would no longer connect to the internet and not even push out a signal (the ethernet cable still feeds internet when plugged directly into the macbook however). I figured the powercut damaged the router and replaced it with the new Apple Base Station Extreme as I already had an Express extending my network via another ethernet cable upstairs which worked fine.
The problem is still there with the new router. I have set the new network up in Airport Utilitly and the Extreme and Express dont always work. More often than any other issue is the the Internet is flicks from green to orange. The internet ethernet cable I plug into the Extreme clearly feeds internet but as soon as I plug it into the base station I get nothing (im assuming there may have been nothing wrong with my netgear router now and a problem with my connection).
I have reset the Extreme and Express many times and it works for a while (sometimes), but then I try to connect my ipad/iphone or smart TV to the network and it drops out. All products are apple apart from the TV. So frustrating as I never had these problems before this particular powercut!
Here are some screen shots of my network:
1) This is with the internet plugged directly into the macbook
2) This is with the ethernet cable (which feeds the internet) plugged into the Extreme (and etherent cable from extreme into mac book otherwise you sometimes can see the base stations). With this picture I couldnt access internet or base stations settings.
Sometimes however the system does work and then suddenly drops out. I have checked my DSL modem/router which feed the internet and there are no problems with it. It doesnt seem consistant at all. How can it suddenly work then drop out? This happens as soon as I connect another device like my ipad as well, then I have to reboot all over. I cant imagine that every device in my house are broken! My network has gone to pot!
Sending this with the ethernet plugged into my mac book direct haha!
Would be most grateful if anyone can help!Images didnt work in first post, this is the first
second -
Downloaded 10.5 why won't itunes store connect to the internet?
My wife recently downloaded iTunes 10.5 and now I cannot get the store page. It says that iTunes is not connected to the internet. My internet is up and working fine for everything else. Any solutions out there?
Have you contacted Sprint? See if they can resolve your issue, if you can't get 3G.
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I purchased a tv series and downloaded it (several hours) but i can only play it while connected to the internet, I assume it is somewhere in the cloud. What ever happened to buy it download it and it stays on the hard drive? The other day 8 tv series and 7 movies that i had previously purchaed had disappeared from itunes.
Hi smonkey123,
There are several ways you can try syncing your iPod to the music in iTunes on your new computer. They are detailed in this article -
iOS: Syncing your data with iTunes
http://support.apple.com/kb/HT1386
Thanks for using Apple Support Communities.
Best,
Brett L -
ITunes not connected to the internet!
I just installed 7.0 and says there is a new update for my iPod. Problem is when I try to update I get the error message that I'm not connected to the internet. I ran a diagnostic and said the internet connection failed, but the iTunes store connection is good. I know my connection is good, so *** is going on. Help please!
I just installed 7.0 and says there is a new update
for my iPod. Problem is when I try to update I get
the error message that I'm not connected to the
internet. I ran a diagnostic and said the internet
connection failed, but the iTunes store connection is
good. I know my connection is good, so *** is going
on. Help please!
I installed 7.0 yesterday and have exactly the same problem. CD names are not picked unless I go to Advanced 'get info' and then they are downloaded from Gracenote. Also I am told there is an update for my iPod but I can't dowload it because I am told I am not connected. I also know my broadband connection is good. Have you managed to solve it I can't find any info.
Evesham Axis Knockout Pro Other OS Anthlon 64 Processor -
TS1398 I get signal it just doesnt connect to the internet?
well i an getting ip address and subnet mask sometimes but nothing else. I am getting the bars but i am not getting the internet connection for the internet, But the computer and the other ipods are getting inernet.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
ITunes cannot connect to the internet
"iTunes could not connect to the iTunes Store. The network connection timed out."
"Home Sharing could not be activated because an error occurred (-3259)."
These are examples of error messages that I have gotten since downloading iTunes on my new netbook (Gateway LT21 with Windows 7 Starter). My internet connection is working fine. I have tried disabling Windows Firewall and Windows Defender, as well as making sure iTunes was allowed, and I uninstalled the Norton Antivirus trial that came with the computer. I have not been able to access the internet from any application (since I did a system restore?), and I only downloaded iTunes after that. I tried uninstalling/reinstalling it, but the same error messages show. I ran the computer in safe mode with networking, and the iTunes store seemed to work... Any suggestions?Microsoft Windows 7 Starter Edition (Build 7600)
Gateway LT21
iTunes 9.2.1.5
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver not found.
Bonjour 2.0.2.0 (214.3)
iTunes Serial Number B13E8ADE558F1A3D
Current user is not an administrator. (but I am...)
The current local date and time is 2010-08-25 11:38:15.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Video Display Information
Intel Corporation, Intel(R) Graphics Media Accelerator 3150
Intel Corporation, Intel(R) Graphics Media Accelerator 3150
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.2.1.5 is currently running.
iTunesHelper 9.2.1.5 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {AB51003C-4DD6-4E50-92D0-24F83E692B3C}
Description: Atheros AR5B95 Wireless Network Adapter
IP Address: 192.168.1.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Aug 25 11:14:22 2010
Lease Expires: Thu Aug 26 11:14:22 2010
DNS Servers: 68.105.28.12
68.105.28.12
68.105.29.12
68.105.28.11
Adapter Name: {65846082-3491-4861-8CE3-0D0A5987DD55}
Description: Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2010-08-24 15:44:28. -
Itunes continues to "load" and "connect" but then finally informs me that Itunes cannot connect due to lack of Internet Connection, even though there is nothing wrong with the connection. Now what?
Despite the WiFi connection sign you may not really be connected to your WiFi network.
Your router may not have given your iPod a valid IP address when the iPod requested it. To check on this go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address shown starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix for this can be as simple as restarting your router (remove power to it for 30 seconds and restart). Next, reset network settings on your iPod (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc.
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