My iTunes gift cards worked but i had a glitch and need help

Question

I redeemed 2 iTunes gift cards and then bought a music video off of iTunes. Once i completed the download a box popped up on my screen and said,"iTunes has encountered a problem and must shut down". I tried everything I could to try to keep it from shutting down but it didnt work. So when i restarted iTunes I found that the music video and the 30$ added on to my iTunes credit was missing. So i tried entering the codes for my iTunes gift cards to see if i could get back the money on them, but they both replied,"this card has already been redeemed". I am very devastated i lost 30$ of money that my family had gaven to me. Is there any way i can get my amount of money back from iTunes?
Sincerly,
Kiefer Heiman
Dell Demension 4300 Windows XP

Answer 1

First, make sure you've logged back into the iTunes Music Store (the login button is at the upper-right of the main iTMS window in iTunes). If your account name isn't showing, you're not logged in.
If you confirm that you're logged in using the correct user name and it's still not showing the correct balance, contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them.
Hope this helps.