My itunes has stopped responding how can I get it working again
My itunes has stopped responding how can I get it working again?
I have a related issue (I think, hard to know for sure from the short frustrated post above).
Since the last update of iTunes (11.0.5), it kind of freezes while checking for and downloading new podcasts. Processor load goes to 100% (sometimes above! figure from Swedish OSX "Aktivitetskontroll" which I can imagine is something like "Activity Control" or "Activity Manager" in English OSX) and stays there for a few minutes, 3-5 minutes is common. During that time the mouse pointer turns into a spinning ball when moved above iTunes. Other apps work ok meanwhile. (Four processors)
Have a fixed connection to the internet, which I have tested while iTunes is frozen. We acheive above 100 Mbit/s downstream, 20 Mbit/s upstream, so the connection shouldn't be the problem.
Any ideas on what to do?
iTunes 11.0.5 (Swedish)
MacOSX 10.8.4 (Swedish)
iMac 27", late 2009 http://support.apple.com/kb/SP576
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I have tried every thing suggested i this forum about fixing this. The message I get is that iTunes has stopped responding, Windows is looking for a solution to the problem. Then it wants to close iTunes. This only happens when i try to access the store. My music and podcasts and everything else works fine. Just can't go to the store. Just downloaded the lates and greates version of iTunes. Below is the error i get in the event viewer and of course windows Tech support is no help. Never ever had an error in the event viewer had a solution to a problem of any kind.
Log Name: Application
Source: Application Error
Date: 11/16/2013 9:40:19 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ols2
Description:
Faulting application name: iTunes.exe, version: 11.1.3.8, time stamp: 0x5274a87d
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16408, time stamp: 0x523d4548
Exception code: 0xc06d007e
Fault offset: 0x00012eec
Faulting process id: 0x1a54
Faulting application start time: 0x01cee2ea6a23adb3
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report Id: c6cbdcc6-4edd-11e3-bee7-606c6697e8b0
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-11-16T16:40:19.000000000Z" />
<EventRecordID>73904</EventRecordID>
<Channel>Application</Channel>
<Computer>ols2</Computer>
<Security />
</System>
<EventData>
<Data>iTunes.exe</Data>
<Data>11.1.3.8</Data>
<Data>5274a87d</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.3.9600.16408</Data>
<Data>523d4548</Data>
<Data>c06d007e</Data>
<Data>00012eec</Data>
<Data>1a54</Data>
<Data>01cee2ea6a23adb3</Data>
<Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\KERNELBASE.dll</Data>
<Data>c6cbdcc6-4edd-11e3-bee7-606c6697e8b0</Data>
<Data>
</Data>
<Data>
</Data>
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