My iTunes installation via Windows 7 does not install the Apple Mobile Device Support file
I have followed several suggestions to resolve the problem caused because of my update of iTunes does not install the Apple Mobile Device Support folder, thus making it impossible for me to sync my iPhone 4S to my desktop version of iTunes. I have tried to install the AppleMobileDeviceSupport.msi file and it almost completes the installation before "rolling back" the entire process and giving me a message that there was a problem with the installation. Has anyone been able to solve this problem. I use Windows 7. I have seem some :"solutions" that seem to work for some people, but not for me, and evidently not for many others? Finally, would it matter if I installed Safari on my desktop and tried to install iTunes using Safari?
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)
Similar Messages
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I can not install the Apple Mobile Device
I do not get completely install the iTunes 10.7, I have completely removed the previous version's instructions itunes support and after doing this several times always end up like me not install the Apple Mobile Device and iTunes so I recognized my devices. Can anyone help?. Thank you.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
Hi i have a problem I try to update my iphone but i can not do it, because every time that i try to install itunes appear an error that can start the Apple Mobile Deviece, and I could see that this service is never installed so that's why the installer can make run the services, does anybody know why this happen? My OS is windows 7, and I'm getting mad because i can update my music in my iphone thanks.
Hello Skip Grantham,
Thanks for using Apple Support Communities.
it may be necessary to remove all traces of iTunes and related software components from your computer before reinstalling iTunes.
For more information on this, take a look at:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Best of luck,
Mario -
HT1926 Windows could not start the Apple Mobile Device service on iTunes install
Trying to install the latest update to iTunes on Wind 7 x64 box... Died during installation with error "Service 'Apple Mobile Device' failed to start... havee uninstalled itunes and am running a fresh install as Administrator... Get the same message...
Tried to start the Mobile Device service from computer>manage>services but recieve the error 'Windows could not start the AppleMobile... Error 1053 The service did not respond to the start or conrol request in a timely fashion..
Any ideas??? thanks.............Hello thezerfi,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
Close iTunes and disconnect the iPhone, iPad, or iPod touch.
Click the Windows Start button .
In the Start Search field type Services.
In the Programs section of the search results, Click "Services".
Select Apple Mobile Device and click Stop the service as shown below:
After the service has stopped, click Start the service.
After the Apple Mobile Device service has started again, open iTunes and connect the device.
Best of luck,
Mario -
Itunes does not install Error - Apple Mobile device failed to start?
How to fix installing problem with itunes - Error message is Apple Mobile Device failed to start
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
ITunes install fail - Apple Mobile Device Support not installing - Windows 8
So I have a Windows 8 Pro system, and I've had to reinstall iTunes. Anyway I've been completely unable to do so. It simply either gets an error and does not install (where does itunes store its installer log files so I can see whats happening?) at all or it gets to the part where its starting up services and it fails when its trying to install and start the Apple Mobile Device Support service and so when I start iTunes I get an error message like this one:
"This iPad cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes"
I've tried several times to uninstall and manually delete all the files related to itunes, but this has made no impact.
I have no idea what to do. Reinstalling my OS and all the apps just to get iTunes back really isn't something i want to do.All sorted now. Sorry b noir, but I cannot remember the error. What I did was use the idea from another thread to copy the necessary files from one computer to another. Fortunately I have a laptop on 8 so updated iTunes and coppied all the files from the /Program Files (x86)/Common Files/Apple/Mobile Device Support. I then downloaded 2 programs to make the necessary registry entries. This did not fully work so I searched the laptop registry for the version number of Mobile Device Support and then put it into the same desktop registry key. This worked as I was now at the correct version.
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my new i-tunes download not installing 'service apple mobile device failed' windows error 126
I have the same problem. I uninstalled the old one because it will not work and now the new one does not either.
Keep getting this picture
Nothing on it works to install itunes and there is no support on the apple site.
Ideas? -
I cannot install the latest version of iTunes as it instructed me to uninstall the version I had, which I did, but the "Apple mobile device support" will not uninstall. This has left me with no iTunes and the new version will not install until I can uninstall all the old components. Help please
You could try downloading and installing 7-Zip (free) and downloading a fresh copy of the iTunesSetup.exe installer, unpack the installer into its components using 7-Zip then try installing AppleApplicationSupport again. It may still fail to install but you may get more useful error messages as to why not.
tt2 -
I get an error message with I try to plug into itunes;
This iPhone cannot be used because the Apple Mobile Device service is not started.http://support.apple.com/kb/TS1567
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i downloaded the latest itunes and i recieved a message that the apple mobile device failed to start. It asks me to verify that I have sufficient privileges to start system services. What does this mean and how do I fix this so computer will sync iphone?
You need to follow the instructions of tt2 in https://discussions.apple.com/thread/5822086 to straighten it out.
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its denied, it says that "windows could not start the apple mobile service on Local Computer"? What do I have to do?
http://support.apple.com/kb/TS1567
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ITunes 9.2 - requires a newer version of Apple Mobile Device Support.
So, I upgraded to the latest iTunes and when I connect my iPhone to the computer, it detects it but a message pops up saying, "iTunes requires a newer version of Apple Mobile Device Support."
I've downloaded the 64-bit installer and and followed the steps of uninstalling iTunes through this --- http://support.apple.com/kb/HT1925, and I've done this multiple times, but the message keeps popping up. Help?
P.S. - my computer runs on Windows 7 64-bit.Yeah, I was looking back at some previous threads before I created this thread on how to fix my problem, and this one was of the ways. So I installed the utility and, removed the Apple Mobile Device Support entry, and restarted and reinstalled iTunes again, but AMDS still did not work when I did it.
Let's keep following up on the possibility for a while longer.
Launch your CleanUp again. *Don't remove anything at this stage.* We're having a looksee first.
In addition to any AMDS entries, are there any lines at the top of the list in CleanUp which lack a Program name, but just show (All Users) and a version number in square brackets? If so, what are the version numbers on those lines? (Best not to include the square brackets in your reply ... the forum software autoformats material inside them into links. Harmless but disoncerting if you aren't expecting it.)
Checking on this, because if an msi is damaged in the right/wrong way, it may appear in CleanUp without a program name. However, some things that ought not to be removed can appear without a program name too. Hence the doublecheck of the version numbers of any such entries. -
Can't install new itunes upgrade on Windows 7. Keep getting Apple Mobile Device Service timed out
Ever since the new upgrade of iTunes came out I can no longer open iTunes. I have uninstalled and reinstalled numerous times to no avail. I keep getting the Apple Mobile Device Service warning that it timed out. I go into Services and I can't start the mobile device there either. I have followed every suggestion online and still can't get it to work.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2 -
Can anyone help me with this? When I plug in my iPad I get the error message from my "This iPad cannot be used because the Apple Mobile Device service has not started. I saw the suggestion to turn off my iPad, wait a few minutes and turn it back on but that didn't work.
Hope someone can help me. I am using Windows 8 and my iPad is the 3rd generation 64G.
Thank you.I'd start with the following document with that one:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
I have had my iphone for almost a year and have not had this problem below. When I connect my phone to itunes I get the below error message.
This Iphone cannot be used because the Apple Mobile Device Service is not started.Type " Apple Mobile Device Service " into the search bar at the top of this page by "Support" and read the resulting help article.
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