My iTunes is asking me to fill in 3 questions but when I tap on the first question the pop up screen stays blank!!! Any help...
When using my new ipad I am trying to download an app,when I press install it is asking me to fill in 3security questions...when I tap on first one it just stays blank! Can anyone help?
Hey herbthewelder,
I'd give these troubleshooting steps a try, they're for when your iPad appears frozen or unresponsive:
If the device is unresponsive or certain controls aren't working as expected, try restarting
To turn off the device, press and hold the Sleep/Wake button until the red slider appears.
Slide your finger across the slider to turn off the device.
To turn on the device, press and hold the Sleep/Wake button until the Apple logo appears.
If the device remains unresponsive or does not turn on (or power on), try resetting
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds.
You can read more about the troubleshooting steps here:
iPhone, iPad or iPod touch: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Cheers,
David
Similar Messages
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I cannot use my Ipad because Im getting a pop up asking for my Apple ID password but when I enter it the pop up just keeps coming back and doesn't go away. It pops up every second it doesn't let me do anything on my Ipad not even turn on WiFi! The account and pasword are correct in fact I can use them fine on my Iphone. I have tried restarting my Ipad and turning it of, it doesn't work! What is happening and what can I do to fix it?
Same problem for me.
1. Cannot connect to wifi as icloud password pop up keeps appearing.
2. tried deleting account. UNable to do so.
3. tried resetting password by logging into apple id through desktop as mentioned in one of the responses in another thread. Unfortunately the apple id to be reset is the same as being prompted by icloud and hence unable to reset the same.
Feel like breaking the **** ipad into bits. Stupid of apple to let such a bug in and not offer support !! -
I
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Try going to Settings>iTunes and App Store and sign out and sign back in -
I can't open my files (pdf) from "pages" app on ipad after taping on "copy from itunes". I see the name of the file but when I tap on it nothing happens.
The acsm file is not the book, it is a ticket to get the book. I sometimes get library books online, here is what I do.
1. Start ADE on the computer
2. Go to library website and find the book I want to download.
3. Click on the download link
4. In windows 7 a box opens asking whether I want to open( or run) or save the acsm file
5. Click open/run and ADE downloads the book into the "Library"
6. Transfer the book (epub file) to the reader. -
It always ask me to fill my credit card number when I want to purchase just with my apple store gift card. I chose 'none' for my billing address, and it always ask for my credit card Number, and ive actually redeemed $110 itunes gift card.
Apple verifies your payment method with nearly every purchase now for your security.
On an iOS device make sure to tap Done after selecting None.
Same thing on a computer. Make sure to click Done if you select None for Payment Method. -
i have a iphone 3gs and recently I Erase All Contents and Settings, now my phone is asking me to update to itunes but when I do it comes up with the message...error 10.15, can someone please help?
Your headline says iPhone 3GS, but your text says 3G.
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When I open up iTunes, it asks me for my ID and password, and when I enter it, iTunes crashes. Please help? Thank you!
Hi ABCGUMLUVR21,
If you are having issues with iTunes for Windows crashing or unexpectedly quitting shortly after launch, you may find the troubleshooting steps in the following article helpful:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
- Brenden -
I have a new hard drive as my old one crashed. Everything seemed to transfer fine except for my entire iTunes library. It shows all of my old songs, but when I click on one it states "the song could not be used as the original file could not be found.would you like to locate it".
Either how do I locate it, and I've tried every trick I know, or how do I restore all of my songs from one of two sources. I have my old hard drive backedup on an external drive which should have all of my songs, and I have most of my songs on my old iPhone 3S which I'm using as a backup iPod.The "missing file" error happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, one of its parent folders, or the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place. In the case of a library moved from one system to another there are also potential permissions issues. See Repair security permissions for iTunes for Windows.
Select a track with an exclamation mark, use Ctrl-I to Get Info, then click No when asked to try to locate the track. (Due to a bug in iTunes 12 you currently have to say No twice!) Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, a folder renamed, or a drive letter has changed, it should be possible to reverse the actions. If the difference between the two paths is an additional Music folder in one path then this is a layout issue. I can explain further if that is the case.
In some cases iTunes may be able to repair itself if you go through the same steps with Get Info but this time click Locate and browse to the lost track. It may then offer to attempt to automatically fix other broken links.
If another application like Windows Media Player has moved/renamed the files then the chances are that subtle differences in naming strategies will make it hard to restore the media to the precise path that iTunes is expecting. In such cases, as long as the missing files can be found somewhere, you should be able to use my FindTracks script to reconnect them to iTunes. See this post for an explanation of how it works.
See also Recover your iTunes library from your iPod or iOS device.
tt2 -
When I click on a song iTunes tells me it is not authorized to play this song but when I authorize it, it tells me the computer is already authorized. What do I do to play the songs?
Delete the song from your Itunes music list, then redownload it, Itunes will ask you if you if you want to download it for free. This seems to be the fix for my problems.
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It says in the corner of my itunes account that i still have money from my itunes card that i redeemed, but when i try to buy a song, the billing info. pops up. Why can't i use the money on my card?
It is simply asking you to verify your account info. Select None for the CC.
It will still pay with your gift card balance. -
I can load a CD on to my PC - iTunes but when I sync with my iPhone 5s the CD does not load onto my iPhone 5S.
Help!You can sort your library by adding a Sorting info in the File Info. Select a file in iTunes U, press cmd + i, choose Sorting Tab. For example add a Sort Name. For each file you have to put a value into that field, I did it with 01, 02, 03 .. 12. I do not know if this works if you select multiple files, but I did not try.
The next time you sync your device, your files will be in order. It' ve tested it on an iPad2.
If you ask me, there must be a better solution for that problem as the files have a track number saved in the info as well, and it is quite annoying to add the sorting order manually. -
i redeemed my itunes gift card and i got $15 in credit, but when i try to make a purchase it tells me it could not be completed, how can i fix this ?
If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Every time i try to buy something from the AppStore on my iPad or iPhone 4S i cant because i most answer the security question but I don't remember my security question answer, when I try to go change it from my Apple account he ask me the security questions agin and I don't know the answer help plzzz, note: I can't call the apple support because I live in Saudi Arabia
If you don't see the 'send reset info' button on the page where you can change them then I assume that you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account. As you won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get the questions reset. You could try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
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Ripped a CD to iTunes, it is showing up in "My Music" but when I sync with my 80gb Classic the ripped CD is not syncing even though other changes I made are
Have checked device sync settings and it is entire music library and their is plenty of space on ipod to accommodate - have restarted both itunes and the computer and disconnected and reconnected ipod to no avail.
Running itunes on Window machine under W8.1 and ipod software is 1.12Thanks planb77. Your instructions worked but I had to do a little more than you stated. I did not realize that transferring files to a new computer was not enough. When the iPod synced I was told I needed to "authorize" my new computer to get my iTunes purchases to sync to the iPod. So after the initial sync, I ejected and disconnected the iPod, went into the iTunes store, set up "home sharing" and then authorized the new computer. When that was done I reconnected the iPod and was able to sync all my books and music. The only thing I couldn't do was rename the iPod as iTunes never asked me to. Is there a way to rename it after it has been set by iTunes as "owner's iPod"?
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When I tried to update my iPad I got an error 9. Now, I am unable to access my iPad. It is in a continuous cycle when I try to update or restore the iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.
Here's the cycle:
I plug in my iPad when “cable to iTunes shows on iPad screen. It says "Your iPad can't be updated, you must restore it to factory settings." That bad enough news, but it gets worse.
Click Restore
Extracting software…
Preparing iPad for restore
Waiting for iPad…
Verifying iPad restore with Apple…
(empty bar under the Apple logo…does not show any activity)
“The iPad “iPad” could not be restored. An unknown error occurred (9).”
Notes: I just upgraded to OS X Yosemite 10.10.1 on my iMac (27-inch, Mid 2011) in the last week. It’s the first time I’m tried to backup/update my iPad since the iMac update.
I swapped out the USB cable to a new cable and get the same results.
I also unplugged all other USB devices from the iMac and security on my iPad and still get the same results.
I find it strange that it shows no Serial number for my my iPad 2 when plugged in. It shows “Serial Number: n/a on the screen when it displays: “iPad Recovery Mode To update your iPad without erasing its contents, click Update. To restore your iPad to its factory settings, click Restore iPad.
I prefer to update my iPad, but it displays “Your iPad can’t be updated, you must restore it to factory settings. If you previously backed up the iPad, click Restore Backup after the restore process completes.”
It’s a continuous loop. I get the display on my iPad to plug in the iPad to iTunes, plug it in which ends after going through the above procedure saying an error occurred (9).
So now I cannot use my iPad. When I turn it on I get the display showing me to plug it into iTunes with the cable. Since this is the only option I have I plug it in and the loop begins.
Any advice would be appreciated.
Thanks!Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario
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