My iTunes is freezing up while gathering info for iTunes Match.

My iTunes on my laptop is freezing up while gathering info for iTunes Match. I have over 8800 songs on there. But it has not done this before. Is it a virus? Any help?

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Error Message--ITunes runs in 64-bit mode. Uncheck the Open in 32-bit mode in Get info for ITunes. However it is UNCHECKED. I cannot access itunes at all.What now?

Error Message--ITunes runs in 64-bit mode. Uncheck the Open in 32-bit mode in Get info for ITunes. However it is UNCHECKED. I cannot access itunes at all. What now?

Fallout75, good catch on the eXo plugin. To remove it, in the Finder click "Go" on the menu bar and pull down to "Go to Folder" and then type ~/Library/iTunes/iTunes Plug-ins
When that Finder window opens, you should see an "eXo" subdirectory. Just delete that "eXo" folder and iTunes should start without the error.

I just updated to OS 10.9.2. i can't open iTunes; it says i need 64 bit. it refers be to info for iTunes and to uncheck 32 bit. it's already unchecked. what do i do. thanks to all.

i just updated to OS 10.9.2.
i can't open iTunes; it says i need 64 bit. it refers be to info for iTunes and to uncheck 32 bit.
the problem is is it's already unchecked.
what do i do?
thanks to all.

thank you very much for a prompt reply! yes, it worked, but now, it created another problem.
i can't open any videos that i made without getting a message that says: 'This movie requires QuickTime, which is not supported by this version of iTunes.'
any suggestions?
thanks

Errors occurred while installing updates for iTunes 11.1.4 on Windows VISTA

I receive the message "errors occurred while installing updates" for iTunes 11.1.4 on Windows VISTA. What is the fix

Hey applequilt,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. The following resource may provide a solution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thanks,
Matt M.

HT201303 How to change/update credit card info for iTunes acct

How to update credit card info for iTunes. App Store?

Go to the iTunes store, log in and go to your account and edit paymentt type.

HT2737 I am registered with itunes uk and have recieved a voucher for itunes us. How can i use this?

I am registered with itunes uk and have recieved a voucher for itunes us. How can i use this?

iTunes Gift Vouchers can Only be redeemed in their Country of Origin.

Genius stuck while gathering info about my library

I decided to use Genius for the first time. I turned it on. It started to gather information about my library. I went to bed.
Next morning, the bar had reached about twenty percent across. Itunes was unusable as it had slowed right down to glacial. I left it on for another 24 hours. After 24 hours, it had moved no further, and itunes was still glacial.
I turned everything off. Restarted. I then had to turn on Genius again, and click on the contract, as if I had never done before. The bar immediately moves up to twenty percent again, but there it sticks, nothing happens for a day, and itunes is glacial/useless.
I have looked in this forum, and deleted the itunes library genius file, as well as all apple.com cookies, as some people said that worked for them. But it didn't work for me.
I am using latest versions of itunes 10 and snow leopard. 2.16 GHz Intel Core 2 Duo imac, 1GB Memory, 20 GB left on the HD.
I'd be grateful for any help and advice.

I've been using Genius for a long time, but mine just started doing this as well.
It gathers info up to around 40%, then just bogs down. Then after about 10 more minutes, iTunes will completely freeze and give me the spinning beachball / marble of doom.
I had to force quit and this ended up locking the iTunes library file, so I repaired permissions, restarted, deleted the genius database, and watched it gather info and freeze again.
I'm on 10.6.6 and whatever the latest version of iTunes is, 2.4GHz MBP, 4 GB ram.

Itunes opens and sits on gathering info about library

Have had several Ipods over the years but were kids. Now wife has nano and when opening I tunes get the line above about gathering info about library and never moves from there to allow me to do anything with new one.

Hi folks,
I found a solution in case your MATCH is still buggy...
JUST BOOT YOUR MAC HOLDING THE SHIFT KEY (until you see a progress bar).
Then in itunes disable and re-enable iTunes Match.
It should rescan all your library and eventually works.
At the end just reboot your Mac normally.
Best regards from Paris.
Nico

How do we verify payment info for iTunes movies from our computer

we have tried numerous times to verify.
Nowhere is there a verify button to be found
when we try to rent a movie we keep getting the verify on your computer request for our billing info?
we have been renting movies forever and did so just six days ago now we get this vierify request that seems impossible to get rid of.
any suggestions besides going to acoount on iTunes store and reloading all billing and shipping info as we have done that ten times already

iTunes does not have provision for automatically storing one kind of media on a separate drive, so you have some basic decisions to make first. Do you want these movies to still appear in your iTunes library, or are you content with browsing filenames on a drive in Finder when you want to look for one? The second's the easiest thing because then you don't have to have an external drive permanently turned on and attached to your computer (wired or wireless). To do that you literelly only need to drag your movies folder to an archive drive and delete movies from iTunes. To watch them again you can add it back to iTunes while holding down the option key so the movie is used from its location on the external drive.
There's ways to move the movies to an external drive while keeping them in iTunes but the external drive iwll always have to be turned on and connected to the computer or you will see a bunch of broken link exclamation marks.
Realize what you are talking about is not "backup". Backup (which you should do) is putting a second or more copy of items on external drives for the day when your internal drive fails and everything on it is lost, inclduing all your home photos and perhaps things that have been pulled from the iTunes Store and can no longer be re-downloaded.

Payment Info for iTunes store - technical difficulties? tried multiple time

Hi all,
I'm kind of new to these forums but I have a problem...
I have been trying to activate an iTunes store account for a while and I have my email and password and everything set up but when I try and "review payment information" (which a dialog box tells me to do every time I sign in), I agree to the terms, I enter everything - address, phone, card information, all that, and I keep getting a red error message at the top of the screen saying "We are sorry, the iTunes store is experiencing technical difficulties at this time. Please try again later." Or something of that sort. It is getting really annoying and I'm getting really frustrated because all I want to do is activate my account!!! It seems like every time I try and sign up for something with Apple, they are always "experiencing technical difficulties" or I am told "try again later". It gets really old really fast.
Has anyone had this problem? Better yet fixed it? Maybe its my ISP?
Anyone who is willing to help me out with the iTunes issue would be greatly appreciated.
Thanks!
Alex

You are not alone!
I've had an account for a long time but for the past few days I've been unable to buy anything because I find myself stuck in a loop. Every single time I try to make a purchase I have to click a Billing info button and then check my payment details which haven't changed and worked fine before. I've tried removing my payment details and re-entering them but now I'm presented with a message that payment processing is not available, please try again later.
It seems the store is having problems and for me it was fine before the iPhone, App Store and MobileMe launches so I'm guessing there's a connection.
Best thing to do is contact iTunes Support which have always been helpful for me on the few times I've had to contact them.

Itunes crashing at startup while trying to access Itunes Store

Hey all, below is a reply I wrote in another thread. I found a workaround to this issue that's working for me.. thought I'd also create this new thread... hopefully will work for you too until (hopefully) Itunes update/patch fixes the issue.
Hello, bump for me on this really annoying issue. Running Windows 7 SP1, fully updated drivers. Using latest Itunes, 10.7.0.21. Just like the others, every time I try to open Itunes, the Itunes store seems like it's trying to load.. and then I inevitably get the "Itunes has stopped working.. Windows is checking.. blah blah" and then crash. I have tried every fix I could find on these and other forums:
1. Uninstalled/Reinstalled all Apple software as per http://support.apple.com/kb/HT1925 along with CCleaner to clean up any registry issues (after uninstall/before reinstall of course). DIDN'T WORK.
2. Did the winsock reset listed here https://discussions.apple.com/message/17412059#17412059. DIDN'T WORK.
3. Corrupt User Profile (Kernalbase.dll) Issue: Did the renaming of corrupt Itunes folder listed here http://social.technet.microsoft.com/Forums/en-HK/w7itprogeneral/thread/be53aac5- c560-478a-9598-e0c6a33d9da7 and that worked the FIRST time after renaming the folder to Itunes.old.. i.e. opening Itunes after doing this was successful and thus created a new Itunes folder. However, after closing itunes and reopening.. I was right back to square one.. Itunes crashing. (This did "work" partially so probable that issue has something to do with Corrupt Itunes User Profile??) Ultimately, DIDN'T WORK.
*BTW, I also did a Run Diagnostics from the help menu of Itunes and got 3 green lights for network connectivity.. one of which is of course "Secure link to Itunes store verified". So Itunes is telling me it seems to be communicating fine with Itunes Store.
There's nothing else that I can see to do short of reinstalling Windows... which I really don't want to do.
HOWEVER, after some trial and error, I found a weird little workaround. It seems like the crash is happening upon the initial attempt by Itunes to connect to the Itunes store. Here's what I did:
1. After opening Itunes (and the initial opening event is so that Itunes tries to connect to Itunes Store -- this will happen if the last page you were on the last time you closed Itunes was Itunes Store), QUICKLY click on "Music" (or any other "offline" library) on the left upper pane of Itunes. This will take you to your Music library and Itunes will STOP trying to connect automatically to Itunes store. So now, Itunes is open at least. Note: Others have mentioned correctly that if you open Itunes with your internet connection off, it will at least allow you to open Itunes b/c Itunes doesn't try to open Itunes Store if you're offline. My workaround accomplishes the same thing while still being connected to the internet.
2. Now, if you now click on "Itunes Store" directly, it WILL CRASH as per usual.
3. Instead, click on "Purchased" which is directly under "Itunes Store". Click ok to the pop-up. Then, on the bottom right of the screen, click on "Download Previous Purchases". This will open the previous purchases page which is actually WITHIN the Itunes store. If you look at the left pane, Itunes Store will now actually be highlighted. You're now in the Itunes store.. just via the "sidedoor" if you will. You will also now see all the usual Itunes Store categories along the top of this page like the Home Icon, music, movies, tv, apps, etc. etc. Click on the Home Icon (music, movies, whatever) and VOILA, it will open Itunes store without crashing!
4. Now that you're "in", you can jump around freely during THIS session. IE, you can freely go back and forth from looking at your left-pane offline music library, movies, apps, whatever.. and click on Itunes Store in the left pane and Itunes will not crash... you know, how Itunes normally works!
5. When you're done using Itunes just make sure the last screen you use before you close Itunes is "Music" or some such. That way, you won't have to do the "quickly hit Music" the next time you use Itunes. It will automatically just go to the offline Music library and not try to access the Itunes Store. Then, just repeat step 3 and you'll be "in" again.
I really hope this workaround works for you until Apple updates/patches Itunes for those of us that are having this issue. If it keeps working for me, I'm gonna live with it until the next Itunes version update hopefully resolves this issue.
OH! PS. I'm also having the Apple Software Update issue mentioned here https://discussions.apple.com/thread/4040994?start=60&tstart=0. I have no idea how to solve this.. wondering if it's related to the Itunes crashing issue. I'm also getting the error message when trying to update quicktime from the help menu here https://discussions.apple.com/message/19392457#19392457.

Did not get any responses - so did some digging and found the answer myself in other discussions.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.

How do you update c.card info for itunes?

I recently switched banks and would like to know how to update my c. card info for Apple ? Itunes to be specific.
Thanks!

The following has instructions: http://support.apple.com/kb/ht1918

How do I stop iTunes from re-altering my sorting info for classical music?

Hi there. Hope someone can help. This is really irritating me now.
I have a lot of classical music in my iTunes library. Since very early on I have taken the decision to alter the Artist name in the sort field to the name of the composer rather than the performer as the listing of artists in classical music is so inconsistent (sometimes it's the orchestra, or the orchestra & conductor, or just the conductor, or the soloists, or it changes from track to track). I have kept the performer's details in the Comments box.
This has been absolutely fine until the last year or so, when I have noticed that music that I have downloaded from the iTunes store automatically reverts to the original sorting information even though I've changed it. So, for instance, I will have changed "Alfred Brendel" to "Mozart" as the Artist for a Mozart piano sonata. And even though I have changed the Artist, the Album Artist, the Sort Artist and the Sort Album Artist ALL to Mozart and synced that successfully to my iPhone, the next time that I launch iTunes or turn on my iPhone it will all mysteriously have reverted to the original sorting information. And I don't want that for classical music - fine for rock, pop etc., but classical music has a different set of priorities. I'm guessing this has something to do with iCloud, but how do I stop it happening? It is really tedious to keep altering these things. And some bizarre anomalies have appeared, such as some early Baroque music (Monteverdi) being labelled by iTunes as Electronic in the genre box!! Which it clearly isn't! But the same thing happens - I change the genre, but it changes back! Surely once I sort something it should stay sorted!
I'm sure there's a fantastically obvious explanation for this, and I apologise for missing it. But I don't know what to do . I have iTunes 11.3.1 and am running OS 10.9.4 (Mavericks).
Many thanks.

Yes, others are seeing this. Something in purchased media (I am pretty sure this has only happened with purchased media) is periodically checking back with the iTunes Store and resetting the tags in the iTunes library file but not in the actual media files (metadata are stored in both). I haven't seen a truly systematic diagnosis of the issue (I use an old iTunes and have no iTunes account so I can't test anything myself). There are temporary workarounds but tags will still revert after a time.
2014 discussion about edited tags for Store purchases reverting to originals - https://discussions.apple.com/message/26077896#26077896 - edited tags are still present in the media file but revert to the originals in the iTunes library file. Workaround is to refresh tags so media file tags are re-read and used in library file.
https://discussions.apple.com/message/26193185#26193185
https://discussions.apple.com/message/26335620#26335620 - user ended up rebuilding iTunes library from scratch
Send feedback to Apple about this so they know it is an issue they need to investigate:
http://www.apple.com/feedback/itunesapp.html
Don't expect an immediate solution but maybe the next time they update the software it may be resolved.

Cant update billing info for itunes

When I try to update my billing information for itunes it keeps saying incorrect security code. Im reading it right off the car so I know that it cannot be incorrect is there anyway for an agent to get this updated for me?

Not sure if this helps .. but it appears that whenever Adobe's payment processing backend has some internal issues, it puts the subscribers into some HELL. The only way I found it to be working is - call the customer support from your country, and speak to a CSE.
The same incident happened to me this month. Subscription failed warnings, and Email alerts. I logged into my account, but could not update credit card details. When I tried adding another card, it throwed errors. So I called the local Adobe Customer support, and gone through the painful IVR thing. But at the end I was able to reach a CSE and he helped in fixing the issue.
The Solution:
Call Adobe Customer Support.
For your country specific support numbers check this page:
http://helpx.adobe.com/x-productkb/policy-pricing/customer-alert-2.html
PS : It is pathetic that Adobe's payment processing is not upto the quality, and recent breaches has made the life of subscribers bad. I really love those old Retail boxes. I never had any billing issues.

HT204053 how do you update credit card info for itunes purchases?

How do you update credit card infor for itunes purchases?

Try this link...
http://support.apple.com/kb/HT1918

My iTunes is freezing up while gathering info for iTunes Match.

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