My iTunes is messed up, please help
Ok, I have always had no problem with iTunes, for the last like, year I used it. Now, there has been the update, to 7.0, I downloaded that, all good. Now, you see, the problem persists that I when I tried to install it, it says that it can not uninstall the older version of quicktime. I've tried everything I can think of, it won't work. Please help, I want the new iTunes.
In that case you need to go here and follow ALL steps for removing itunes and quicktime, especially "Clean up iTunes installer files on the computer" http://docs.info.apple.com/article.html?artnum=93976
Similar Messages
-
downloaded itunes 0.6 on my ipod over wifi, however when connected to my computer it would not recognise my ipod and suggested i went to www.itunes .com/uk but could not find or download 6, so now cannot sync my ipod with itunes on my computer, please help cheers.
By wiping both iPhone and iPod and trying syncing with another computer I've come to the conclusion that something with MobileMe sync is the problem.
I can set up both to work fine with my Mac Pro and a new Mac Book Pro as long as I don't set up MobileMe syncing. As soon as I sync with MobileMe I start having problems, particularly with Calendar.
MobileMe seems to work fine computer to computer, until the iPhone/iPod get involved, then the MobileMe copy gets messed up. Version on computer seems to stay ok.
Not sure where to go from here... other than call Apple or go to the Apple Store. -
Hi. My itunes library is in current 10.5.2 but my old ipod touch 4th or 3rd gen is not updating at all its still in current 4.2 and there is some apps i cant download that requires a 4.3 update but in my itunes it wont. Please help!
Are you sure you have a 4g/3g iPod? If you don't have a camera, it's definitely not 4G. If it has no camera and is 8 or 16 Gb it is a 2G and can't go beyond 4.2.1.
-
I accidentally synced my mum's brand new iPad to my mac book air. A few days later I realised that my iTune library on my mac is completely gone. So is my iPhone 4s after I synced it with my mac. How do I get my old iTunes library back? I tried using icloud on my iphone but it stated that I have never back up my phone before. So I guess my iCloud data is gone too? But I have back up my mac in my harddrive using time machine. So how do I get my old itune library back? Please help! Thanks!
1) ensure iTunes is authorized for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it.
above works for purchases from the iTunes store. for everything else, check out this post by Zevoneer. -
good day please help me, my iphone 5 wont turn on. i have tried the hard reset . but that didnt even work. i plugged it in charger but still no response i connect it in itunes still.dont open. please help. i dont have the warranty anymore, so please help.me.
Please make a Genius Appointment and take it in for service. By now it probably cannot be fixed, but you never know.
-
Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon
See these previous discussions help.
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities -
Error 2755 when trying to install itunes on my laptop please help
error 2755 when trying to install itunes on my laptop please help
the installation process gets so far then the error 2755 appears saying that it cannot be installedHey AJS4862,
Thanks for the question. If I understand correctly, you are having trouble installing iTunes on Windows. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
Issues installing iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario -
I have never been able to open my itunes store. I was on the phone with support for 1.5 hours today, no luck. I would like to purchase a book only available on itunes. Can someone please help!
I have tried
- setting time and date
- uninstalling
- upgrading itunes
- changing credit card
Any other suggestions?Update your safari. Install this: http://support.apple.com/kb/dl1569
The itunes store relies on certain components of safari, regardless of if you use it or not. -
Hi I am so sorry seems forgotten the answers to the security questions and I can't buy or download musics at iTunes Store , would you please help me to work this out? Thanks.
Hi Bo abdulla,
You will need to contact iTunes Support to get them reset for you:
By phone: http://support.apple.com/kb/HT5699?viewlocale=en_US
or by email: https://ssl.apple.com/emea/support/itunes/contact.html
Cheers,
GB -
When I go to my iTunes Store and download something, for some reason it's not letting me download app it's saying there's a billing issue, when I correct it, it's says contact iTunes/ support can someone please help me, I really want too listen to paying
You need to do as provided - contact iTunes Store support.
http://www.apple.com/emea/support/itunes/contact.html -
my ipod keeps asking me to restore and when i do restore it just restarts and asks me to connect to itunes and starts again.please help its my sons bday and this is his present
Maybe:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
Next try placing in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Then try restoring on another computer.
Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
While trying to import pictures from iPhone to iTunes, iTunes request to make software update and then to restore iPhone. I have cancelled the restore to rpotect pictures. The pictures have not been imported yet, but the iPhone display freezed at ITune connection page. Please help me save pictures and use the iPhone as usual. Restarting of the phone did not work so far.
RingomonIf the device is in recovery mode there is no date on the device to salvage.
Restore the device. -
We lost access to are computers in the last two months and we want to know how to deauthorize two computers from the ituns account can you please help me please?
If you don't have access to the computers to manually deauthorize them (they were sold, stolen, etc), then you have to log into your account, deauthorize all computers, and then re-authorize the machine(s) that you want to have access. This page explains how.
-
Hi Everyone...I have had this issue for 2 months now and even when I have been talking to apple support team they are unable to fix the problem.
When I try to open my itunes i get the error message -50...I am running the 64 version of the itunes when its working, with my operating system of Windows 7...Apple technical support thought that it might be my anti-virus program - which is systems mechanic pro (an all in one program for cleaning out my computer)
I have tried un-installing and then re-installing, over and over again. I have also tired deleting file and installing older versions and I again get the same error. If anyone has any ideas or solutions that would be greatly appreciated as I have been without my itunes for 2 months - and I'm sure you all can understand that your not able to do anything without this program...PLEASE HELPI resolved an issue of this description just 2 nights ago. I am guessing the error number is a 'General' error number not a specific one, becasue from reading I see many reasons or fixes for the same error code and as in my case possibly a different underlying causes.
My (it was my wifes iTunes ) that would not open on her work provisioned laptop. Being a server admin I am the luccky one at home that get to fix it.
The System side scenario of my (-50) is this:-
1. Work provide (Windows Vista ) laptop.
2. Work distribute Software to laptop via networked Windows Distribution services.
3. My wife uses Quicktime to listen to medical audio off the net that requires Quicktime.
4. Quicktime installed from said Windows distribution services All works no problem.
5. Son visits us from USA with an iPad.
6. Wife buy's an ipad the week released in Australia.
7. I install Itunes to her laptop so we can 'register iPad'and she can manage her Apps, Doc's and Tunes.
8. All works good.
9. iTunes 10 is released and updates her iTunes.
10. I get called (not sure if same day tho) Help me I don't want to loose or reset my IPad to fix this.
11. I as she had tried several uninstalls and reinstalls of iTunes.
12 No change.... still (-50) on loading iTunes.
13. I call Apple Support (after all we pay for the additional support pack).
14. Apple check a number of services such as 'MobileDeviceHelper' is loaded and they appear to be.
15. Apple guide me through an orderly uninstall of ALL Apple Apps that are hooked into iTunes. (order of uninstall is specific to be done properly I will post apps removal orde at bottom of this thread).
16. I get to Quicktime and I note the Windows distribution of Quicktime 7 and additional Quicktime 10 application installed in 'Windows7 Control Panel 'Programs and Features).
17. I as an Admin at my wifes work (no I have nothing to do with the desktop Builds) realise I need to go in to my wifes work and (yes) reinstall the vesion 7 Quicktime from our Application Distribution service then Uninstall it.
18. I do just that Work provisioned Quicktime 7 is uninstalled.
19. I then set about uninstalling the remainder of the Apple applications that are 'connected to iTunes and for good measure two others that are not.
20. All is now gone
21. I reinstall iTunes7
22. 'Voila' it opens now.
I seems to me that the update to Itunes introduced an additional install of Quicktime and messed things up. if software is 'distributed' to the laptop as ours is Updates like Quicktime cannot happen unless distributed by work. Neither can you uninstall work distributed apps unless connected to the work network. (Oh we do have (Local Admin) permissions on the work provided laptop to do what we did) Obviously Work provisioned Quicktime will not go on again..
Oh the Order of uninstalling the Apple apps from a Windows 7 Laptop as provided by the Apple Support Guy is.
1. iTunes
2. Quicktime (where I saw the 2 Quicktime installs)
3. Apple Software Update
4. Apple Mobile Device Support
5. Bonjour
6. Application Support
For good measure I also uninstalled
7. Mobile Me Control Panel
8. Safari
Restarted the Machine and presto it was working again. I did not manually go and delete the Folders left behind if any were after the uninstall. I noted all my wifes stuff Apps, Tunes, Doc's etc came back when iTunes loaded and the iPad was not connected (which I did first). iPad was connected and sync performed normally.
Thankfully the marriage is on an even keel again.
I now have my oWn iPad
and I now am ******* after a MacBook Pro
Rachel at work still says ... Get a Mac
Work still resisting.
May be MazzBritt not uninstalling in the right order. the Apply guy was adamant it needed to be done so.
Hope this helps some one........ -
Cant copy music from library in itunes to my ipod - PLEASE HELP!!!
hey everyone im in fed up!
ok im not really any good at all this technical mumbo jumbo so im desperate for some help. my ipod has been working great till the last few days when i obviously did something to mess it up. among other problems my itunes wont transfer my songs from my library to my ipod - all that happens is it comes up with an unkown error (-36).
then when i went to the help page and looked up what this error means it said there was a problem with the music i bought from the itunes music store. but not all the songs im trying to transfer are from the music store, they are just from cds i have at home. so i tried only transfer music from cds and that didnt work either it came up with the same message - unkown error (-36). its so frustrating can anyone PLEASE help me!!!
thanks NikDid you see this?
Error -36.
Maybe you are looking for
-
Hi, On Friday we have switched databases to V12 version as it was announced that they are now generally available, but I have doubts that everything was tested by Microsoft, as immediately we have several issues: 1. We had automated backups scheduled
-
Can I find photos from an entire event that were just loaded but seem to have disappeared?
Can I find photos from an entire event that seem to have disappeared?
-
Toast 7 Disabling UOP's?!
So i came across something interesting today... i completed a DVD-9 for a client and they requested a check disc - pre glass master. naturally i used Toast 7. usually when i burn a DVD-5 i use the data tab with the UDF option checked and never had an
-
Swing Applet using JSObject.getWindow can not use javaFX
I have a Swing Applet that I will like to extend with some javaFX 2.0.3 abilities. The Swing Applet uses the JSObject.getWindow method which is part of plugin.jar. When I add javaFX I am not able to compile my application as jfxrt.jar also has a JSOb
-
Deleted program is still on my computer.
I went to visit my my friend at his university for a weekend and had to install Symantec Endpoint Protection to use the internet there. When I got home, i moved the application to the trash and thought it was gone, but it still pops everyday telling