My iTunes is not connecting and it's the first time I've ever used it

I just bought an iPod off of ebay. I downloaded iTunes and it says it's unable to connect. I've reinstalled it twice. I've configured my proxy settings and my firewall is off. It is still not connecting. I really want to start using my iPod! Please help!

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than Network connectivity tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

Similar Messages

HT201303 I have rented 2 movies the past 9 days and they won't transfer to my iPad - error message says that they cannot be played on my iPad. I haven't watched either movie and this is the first time I have ever had this happen.

I have rented 2 movies the past 9 days and they won't transfer to my iPad (first generation). Get the same error message that says they cannot be played on my iPad. I haven't watched either movie and this is the first time I have ever had this happen after several successful movie rentals and transfers.

When you have a query please post the feed URL rather than its contents. For the record, yours is at
http://www.honywoodschool.com/podcast/44986
I don't have an iPad to test this, so I can only refer you to Apple's Podcast Tech Specs page:
http://www.apple.com/itunes/podcasts/specs.html#formattingvideo
This says that the maximum video size for an iPad is 1024x768 - your latest episode is 1280x720.
Slightly confusingly, it also says
'iPad & Apple TV can play the following video formats:
H.264 video up to 720p, 30 frames per second, Main Profile level 3.1 with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format'
which suggests that mp4 files are even more limited.
Incidentally your feed gives this URL for the media file:
http://www.honywoodschool.com/user/59/133934.mp4
However when downloaded this produces a file called 'howtosetupappeid.mp4' so soe sort of redirect appears to be in place, and these can sometimes cause trouble. It's better to link directly to the file - it's possible that the iPad doesn't handle the redirect.
That's all I can suggest: if it still doesn't cover the problem I can only refer you to the iPad forum where someone may be able to actually try your podcast and offer a comment.

I connected my iphone for the first time to itunes and lost everything. How can I recover my data?

I connected my iphone for the first time to my itunes. It didnt have any backup or anything saved on icloud. As soon as i plugged it in, on itunes it asked if I wanted to restore, or backup, my ipod to my iphone or something (I dont remember) and I clicked yes. I thought that it was syncing music, and apps that i had on my ipod but instead it made my iPhone 4s into a copy of my ipod touch from the last time i synced my ipod (august 2012) now i have lost all of my contacts, pictures, messages, calls, emails and everything else I had on my iphone... is there any way that I can recover anything and get it how it used to be before all of this happened? i did not save anything on the computer or on itunes backup...

Sorry saker, but if you have not backed up your data anywhere, and you told the computer, in essence to clear the data and restore it with your iPod data, then you are pretty much out of luck....
Cheers,
GB

TS2776 I get a message that says"ITunes could not connect to IPhone becuase the pairing record is missing" I never saw this error message before. Anyone knpw what's up?

I get a message that say: ITunes could not connect to IPhone *** because the pairing record is missing" I never saw this before anyone know about this??

Do you still get that one if you restart the PC and try to connect again?

Can't add music my iPhone from iTunes. When I try to drag a song over to my phone, I get the circle w/ the syncing line through it, but it does not update/load. [Manually manage music and videos] is checked. And, this is the only Mac I have ever used to

Can't add music my iPhone from iTunes.
When I try to drag a song over to my phone, I get the circle w/ the syncing line through it, but it does not update/load.
[Manually manage music and videos] is checked. And, this is the only Mac I have ever used to add music to my phone.
Also, just updated the phone's software today, and iTunes' software is already up to date.

Hi Gregg,
Have you tried resetting the device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the Home screen redisplays, see if your Music app is behaving normally.
Cheers,
GB

I updated to iTunes 12.0.1.26 and I am trying to burn a play list and it gives the following message: disc burner or software not found. This is the first time that I have this problem. Can any one help me please?

I have a Mac Book Pro 2.4 GHz Intel Core i7; Memory 4 GB 1333 MHz DDR3
Mac OS X Version 10.7.5
I updated to iTunes 12.0.1.26 and I am trying to burn a playlist and I get the following message: "Disc burner or software not found" . I have burned lots of CD's and DVD's before and this is the first time I get this message and cannot burn anything. Can anybody help me, please?

Hello queenabs,
It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found." I found a couple of resources that I think might help with an error like this.
I recommend starting with the steps in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Best,
Sheila M.

This is the first time this has ever happened but I plug in any device iPod, iPhone and the computer opens up a found new hardware wizard. I can't sync any of my devices and I'm not happy. Any helpers?

I can't connect any of my devices to my iTunes. Anytime I plug one of them into my computer I get a new hardware wizard window that pops up and I can seem to load anything from an iPod or iPhone if I run the wizard. Any helpers? I've been using iTunes on this computer for a very long time and this is the first time that this wizard has shown up ever. Please help.

I have replied some one with the same problem.
If your contacts saved in the SIM, you can import them from SIM. Please see this help.
http://support.apple.com/kb/HT4994
If not, you may use a third tool to recover your lost contacts.
http://easy-iphone-recovery.blogspot.com/iphone-recovery-resource.html

HT201272 I PURCHASED RINGTONES ON MY IPHONE 4S BEFORE I EVEN PLUGGED INTO ITUNES THEN I PLUGGED IT IN FOR THE FIRST TIME AND RINGTONES HAVE DISSAPEARED FROM PHONE HOW DO I GET THEM BACK?

I PURCHASED RINGTONES ON MY IPHONE 4S BEFORE I EVEN PLUGGED INTO ITUNES THEN I PLUGGED IT IN FOR THE FIRST TIME AND RINGTONES HAVE DISSAPEARED FROM PHONE HOW DO I GET THEM BACK?

Try restoring from the backup created at the beginning of the sync process:
Without connecting your phone, open iTunes, go to Preferences, on the Devices tab check "Prevent...from syncing automatically"
Connect your phone, right-click on the name of your phone when it appears on the left sidebar in iTunes
Select Restore from backup, choosing your most recent backup to restore from
Disconnect your phone and confirm that your photos are back
Go back to iTunes>Preferences>Devices and re-enable automatic syncing.

Hello this is the first time I have ever had a problem. I am trying to down load a movie and it keeps giving me error -50. I have signed out and back in and deleated the download and tryed again and still will not download.

Hello this is the first time I have ever had a problem. I am trying to down load a movie and it keeps giving me error -50. I have signed out and back in and deleated the download and tryed again and still will not download.

Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Downloaded the latest update for iphone 4S and connected to icloud for the first time... Now, my contacts are gone!

I just downloaded the latest update for iphone 4S and connected to icloud for the first time. I now do not have any contacts on my phone... How do I get my contacts back??

I have had a similar problem, except all of my text messages are gone too! My contacts have slowly started to come back, but it appears that my most recently added contacts are gone, and my messages are also gone still.

How do I have itunes use/detect my external hard drive and place music on the external drive from the itunes store? There are no music files on my pc yet. I will like to do this after installing itunes 11 on my pc for the first time. I am using windows 7

How do I have itunes use/detect my external hard drive and place music on the external drive from the itunes store? There are no music files on my pc yet. I will like to do this after installing itunes 11 on my pc for the first time. I am using windows 7. HP computer intel Dual Core. Thanks for any help!

Hey idw3,
Welcome to Apple Support Communities, and thanks for the question. Follow the instructions on this article to move your iTunes Media folder to an external hard drive:
iTunes for Windows: Moving your iTunes Media folder
http://support.apple.com/kb/HT1364
Regards,
David

I have a new Macbook Air and for the last few days the fan had run continuously, this is the first time it has ever run, and now it won't stop, the fan starts up as soon as I turn it on. The computer is not hot.Any ideas on how I can fix this please ?

I have a new Macbook Air, 6 months old, and for the last few days the fan had run continuously, this is the first time it has ever run, and now it won't stop, the fan starts up as soon as I turn it on and the computer seems to running more slowy.The computer is not hot but I am worried it may burn out,.Any ideas on how I can fix this please ?

Hello dwb,
Here is the screen shot, just the top half, there are another 10 pages, but I guess this should enough for you to have an idea of waht is going on, bit small I am afraid. No, I don't have any apps setup to run when I open my computer, the kernel, varies between 290 and 305 per cent ish.
Would that PRAM thing help ? I think it may be the computer itself, well something inside, as this the first time that the fan has ever started running since I have this computer, even when I have 3 or 4 apps running.
Thank you again for your advice,
Regard,
Beauty of Bath

TS1347 when syncing my iphone with my Outlook calendar, a few days appointments did not show on my iphone calendar while other days did. I have done this several times in the past, and this is the first time I've had any troulbe

when syncing my iphone with my Outlook calendar, a few days appointments didn't show in my iphone calendar, but other days did. The appointments show in my outlook calendar. I have done this many times, and this is the first time I have had this kind of trouble. Any idea what has caused these appointments to not show?

Why start a new and very similar thread to your other one which you have not responded to (have you read the replies?)
I suggest that no response is made to this duplicate thread.

I recently updated a friends iPhone 3 to I cloud , however some contacts have disappeared. These seem to be the ones that were added onto her phone and not her sim. As I have done a sim import. This is the first time she has ever done a back up and sync.

I recently updated a friends iPhone 3 to I cloud , however some contacts have disappeared. These seem to be the ones that were added onto her phone and not her sim. As I have done a sim import. This is the first time she has ever done a back up and sync.

This information will explain it:
http://support.apple.com/kb/HT1495
Hope this helps

HT203167 i have purchased 100 songs in last 2 years on itunes now i am able to find the first 50 songs i am using the original id in all my devices.i even got the invoice of my purchase where can find them all?

i have purchased 100 songs in last 2 years on itunes now i am able to find the first 50 songs, i am using the origial id in all my devices.i even got the invoice of my purshace where can find them all?
ITS NOT EVEN SHOWING UP IN PURCHASED SECTION

1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
tt2

My iTunes is not connecting and it's the first time I've ever used it

Similar Messages

Maybe you are looking for