My iTunes keeps shutting down after i plug in my iPod

My iTunes keeps shutting down after i plug in my iPod. First it just wouldn't open but now it finds my iPod and then shuts down, it closes it's self. can anyone help?

The five R's don't work because I don't have enough time to restore iPod before it shutsdown, and reinstalling iTunes didn't solve it either.

Similar Messages

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    Hi psaavedra_5861,
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    The article below is for Mac 10.6.5 or later ....
    Mac OS X v10.6.4 and later: Unable to Install SuperDrive Firmware Update 3.0
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    I have uninstalled iTunes and reinstalled and still after I open it and it is "Matching" with iTunes Store and boom it comes up with iTunes not responding and shuts me down.  Where do I go from here?  It is a Microsoft Windows box and it says "iTunes has stopped working" and then another box comes up and says iTunes has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.  (It never does.....)  Help..........

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  • ITunes shuts down when I plug in my iPod

    I've used my iPod without a problem since Christmas. For the past week, when I plug in my iPod, iTunes shuts down due to an unnamed error.
    I have reinstalled all my USB drivers, removed all of my Apple software twice and reinstalled it twice (once with the guidance of an Apple tech via phone). The Apple tech guy sent me to the Apple store to replace my iPod, which I did. But none of that has fixed the problem.
    So now, I'm left with an empty iPod that can't sync with my library because iTunes keeps shutting down when I plug in the iPod. The people at the Apple store said they couldn't help me further because I have a PC. The people at Microsoft won't take any responsibility because iTunes is an Apple product. So, I'm left with a $200 iPod that is suddenly for some unexplained reason, shutting down iTunes. So now, both the iPod and iTunes are worthless.
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    Message was edited by: WhyWon'tThisAcceptMyName?

    Sorry I wasn't very clear the first time. Changing the Drive Letter is done through Disk Management in Windows. I suggested you open the itunes preferences in hopes that you would then be able to connect your ipod without it crashing.
    To change the drive letter:
    Since we know this trick works
    First open itunes, then select Edit-Preferences and leave this open.
    Then, follow the steps [here|http://support.apple.com/kb/TS1493]
    I use Q, R and T for my ipods so the computer doesn't confuse it with other removable devices.
    Message was edited by: hmacross

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    Interval Since Last Panic Report:  15746 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    6D0A9F4E-7842-8892-C4EB-02A0645B2A1F
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    panic(cpu 4 caller 0xffffff802e6b8945): Kernel trap at 0xffffff7faef3fe59, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000040, CR3: 0x000000003112b000, CR4: 0x00000000001606e0
    RAX: 0x0000000000000000, RBX: 0x0000000000000001, RCX: 0x0000000000000000, RDX: 0x0000000000002400
    RSP: 0xffffff812206b9b0, RBP: 0xffffff812206ba50, RSI: 0x0000000000000000, RDI: 0xffffff8101fb1000
    R8:  0xffffff7faf13d8fc, R9:  0xffffff812206b584, R10: 0xffffffffffffffff, R11: 0xffffff802ec85ef8
    R12: 0x0000000000000000, R13: 0xffffff812206bcf8, R14: 0xffffff8101fb1000, R15: 0x00000000ffffff00
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    0xffffff812206b650 : 0xffffff802e61d636
    0xffffff812206b6c0 : 0xffffff802e6b8945
    0xffffff812206b890 : 0xffffff802e6cebfd
    0xffffff812206b8b0 : 0xffffff7faef3fe59
    0xffffff812206ba50 : 0xffffff7faef33d37
    0xffffff812206bbe0 : 0xffffff7faed2a0d7
    0xffffff812206bc60 : 0xffffff7faed1659b
    0xffffff812206bcd0 : 0xffffff7faed191d8
    0xffffff812206bd40 : 0xffffff7faed19363
    0xffffff812206bdb0 : 0xffffff7faed18dd4
    0xffffff812206be10 : 0xffffff7faecdfc48
    0xffffff812206be50 : 0xffffff7faecdef33
    0xffffff812206be80 : 0xffffff7faecde2e8
    0xffffff812206bef0 : 0xffffff802ea50e58
    0xffffff812206bf30 : 0xffffff802ea4f95a
    0xffffff812206bf80 : 0xffffff802ea4fa89
    0xffffff812206bfb0 : 0xffffff802e6b3257
          Kernel Extensions in backtrace:
             com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7faecd1000->0xffffff7faed08fff
                dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7faec8e000
             com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7faed14000->0xffffff7faed25fff
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7faecd1000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7faec8e000
             com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7faed 28000->0xffffff7faefcafff
                dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7faec8e000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7faed14000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7faecd1000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    12F45
    Kernel version:
    Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
    Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8
    Kernel slide:     0x000000002e400000
    Kernel text base: 0xffffff802e600000
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
    System uptime in nanoseconds: 17992128474525
    last loaded kext at 9828800164554: com.apple.filesystems.msdosfs          1.8.1 (addr 0xffffff7fb0a4a000, size 65536)
    last unloaded kext at 7712720771981: com.apple.filesystems.msdosfs          1.8.1 (addr 0xffffff7faf31a000, size 57344)
    loaded kexts:
    com.apple.filesystems.msdosfs          1.8.1
    com.apple.filesystems.smbfs          1.8.4
    com.apple.driver.AppleBluetoothMultitouch          75.19
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AudioAUUC          1.60
    com.apple.filesystems.autofs          3.0
    com.apple.iokit.IOBluetoothSerialManager          4.1.7f2
    com.apple.driver.ApplePlatformEnabler          2.0.7d2
    com.apple.driver.AGPM          100.13.12
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleHDA          2.4.7fc4
    com.apple.driver.AppleMikeyDriver          2.4.7fc4
    com.apple.GeForce          8.1.6
    com.apple.driver.AppleUpstreamUserClient          3.5.12
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.1.7f4
    com.apple.driver.AppleIntelHD4000Graphics          8.1.6
    com.apple.driver.AppleSMCLMU          2.0.3d0
    com.apple.driver.AppleSMBusPCI          1.0.11d1
    com.apple.driver.AppleLPC          1.6.3
    com.apple.driver.AppleIntelFramebufferCapri          8.1.6
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.ApplePolicyControl          3.4.5
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleMuxControl          3.4.5
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.iokit.SCSITaskUserClient          3.5.6
    com.apple.driver.AppleUSBTCButtons          237.1
    com.apple.driver.AppleUSBODD          3.3.1
    com.apple.driver.AppleUSBTCKeyboard          237.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.3.5
    com.apple.driver.AppleSDXC          1.4.3
    com.apple.driver.AppleUSBHub          635.4.0
    com.apple.driver.AirPort.Brcm4331          615.20.17
    com.apple.driver.AppleAHCIPort          2.6.6
    com.apple.driver.AppleUSBEHCI          621.4.6
    com.apple.driver.AppleUSBXHCI          635.4.0
    com.apple.driver.AppleIntelCPUPowerManagementClient          214.0.0
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleACPIButtons          1.8
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.8
    com.apple.driver.AppleAPIC          1.7
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2.1
    com.apple.driver.AppleIntelCPUPowerManagement          214.0.0
    com.apple.driver.AppleBluetoothHIDKeyboard          170.2.4
    com.apple.driver.AppleHIDKeyboard          170.2.4
    com.apple.driver.IOBluetoothHIDDriver          4.1.7f2
    com.apple.driver.AppleMultitouchDriver          237.4
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.driver.DspFuncLib          2.4.7fc4
    com.apple.iokit.IOAudioFamily          1.9.2fc7
    com.apple.kext.OSvKernDSPLib          1.12
    com.apple.nvidia.gk100hal          8.1.6
    com.apple.NVDAResman          8.1.6
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.1.7f2
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.iokit.IOAcceleratorFamily          74.15
    com.apple.driver.AppleHDAController          2.4.7fc4
    com.apple.iokit.IOHDAFamily          2.4.7fc4
    com.apple.iokit.IOSurface          86.0.4
    com.apple.iokit.IOBluetoothFamily          4.1.7f2
    com.apple.driver.AppleSMC          3.1.5d4
    com.apple.driver.IOPlatformPluginFamily          5.4.1d13
    com.apple.driver.AppleGraphicsControl          3.4.5
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.iokit.IONDRVSupport          2.3.7
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IOGraphicsFamily          2.3.7
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.6
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.6
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOUSBMassStorageClass          3.5.2
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.6
    com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.3.2
    com.apple.driver.AppleUSBMultitouch          237.3
    com.apple.iokit.IOUSBHIDDriver          623.4.0
    com.apple.driver.AppleUSBMergeNub          621.4.6
    com.apple.driver.AppleUSBComposite          621.4.0
    com.apple.driver.CoreStorage          296.18.2
    com.apple.driver.AppleThunderboltNHI          1.9.2
    com.apple.iokit.IOThunderboltFamily          2.7.7
    com.apple.iokit.IO80211Family          530.5
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOUSBUserClient          630.4.4
    com.apple.iokit.IOAHCIFamily          2.5.1
    com.apple.iokit.IOUSBFamily          635.4.0
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220.3
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          345
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.8
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f36
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.17)
    Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM256E, 251 GB
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: MacBook Air SuperDrive, apple_vendor_id, 0x1500, 0x1a120000 / 4
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 7
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 4

  • Windows keeps shutting down after ipod plugged in.  Have uninstalled and reinstalled itunes several times - still happening., Windows keeps shutting down after ipod plugged in.  Have uninstalled and reinstalled itunes several times - still happening.

    oblem signature
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 11.0.1.12
    Application Timestamp: 50c8fc7e
    Fault Module Name: CoreFoundation.dll
    Fault Module Version: 1.630.18.0
    Fault Module Timestamp: 50a590d1
    Exception Code: c0000005
    Exception Offset: 000015be
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 4105
    Additional Information 1: 9c79
    Additional Information 2: 18d391556384f03f39cb1810be4919d6
    Additional Information 3: cbd8
    Additional Information 4: 7823eb2f440e23b0eb8dcc58dcf1c44e
    I use Windows Vista - I read other questions and none seem to have the above problem codes - Help please.  I tunes seems to be OK, but once Ipod plugged in, this is when I tunes states it is not working and program has to be closed.  Help please.

    First, plug off your iPod.
    Then uninstall iTunes + all of Apple services (google them).
    Restart the PC.
    Install iTunes.
    If that doesn't help, try this:
    http://support.apple.com/kb/TS1567
    You should consider moving to Windows 7.
    Cheers.

  • ITunes keeps shutting down

    Every time I try to add or even view a demo of a video on iTunes, I get an error message that reads: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. I'm not savy with computers so I really don't know what's going on. I have a new 60 GB iPod with video. I'm not having any problems getting music into it, just with the videos. Can anyone help?
    Gateway   Windows XP   500 Mhz CPU

    Well, at least I'm not alone in this. I too have reinstalled iTunes, to make sure that I have the latest version to no avail. I have purchased one video, it comes up on my account summry as bought, but it's no where to be found. I had also purchased an album that contained a video and after downloading all the songs, iTunes shut down when it came to downloading the video part. This was yesterday when that happened. So far, no one has offered an explaination on what might be the problem, hopefully someone will soon.
    Gateway Windows XP 500 Mhz CPU

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