My itunes keeps telling me to contact support when i try to connect a visa card and will not let me buy music. any ideas why?
my itunes keeps telling me to contact support when i try to connect a visa card and will not let me buy music. any ideas why?
No one here can say specifically why. But you need to do what it says, contact iTunes Support. Click the Suppor tab above then the link under the Contact Us area and you'll be take to a page where you'll be guided appropriately.
Regards.
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My i pod shows the itunes symbol on the screen and will not let me do anything, any ideas?
I did the iso 6 upgrade and now my ipod shows the itunes symbol and will not do anything else, any one having that problem or know what i can do/
For that you will need to follow this.
Passcode Locked or Disabled
If your device is locked with a passcode or disabled you will have to restore the device within iTunes. You want to use the same computer that you always sync with. This is so that you can restore your apps, data and settings. You can restore it with any other computer, but you will lose all of your info from on the Device.
Instructions can be found here.
http://support.apple.com/kb/ht1808 -
My iphone 4s keeps overheating and will not let me go on any of my apps as well as send any messages. plus my contract isn't up for another 6 months, what can i do?
RESOLVED!!! I logged on to my Straight Talk online account, and did a Tech Chat. They immediately gave me a direct phone number and a Reference PIN number and asked me to contact their iPhone specialty support. I called (of course the gentleman's accent was very difficult for me to understand, but managed with asking continually for clarity). He walked me through several tests, setting changes and had me get on my wifi to obtain the latest APN settings. None of his efforts worked ad it was obviously NOT my Straight Talk iPhone 5, 64GB CDMA (no SIM) - it was something with their setting on their end on my account. I was placed on hold a few times and he would come back on to have me try to get on Safari and even Google... after the 3rd on-hold, he returned and asked me to try to use my data again without the wifi turned on and BINGO it worked... I still do not have my wifi turned on and I'm still receiving texts from YESTERDAY too while I was away from wifi service. IF you come across this issue - please call Straight Talk and/or log on to your Straight Talk online account and talk to an online customer service representative and get their direct line phone number for iPhone support and have your Reference PIN number available. Good Luck
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I'm deployed overseas and my iTunes account will not let me buy music how do i fix this problem
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
I didn't know this is where you put the problem but the question is the title
ive got the same problem, my wont connect either it just loads half way then freezes at this -
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I'm trying to send an itunes gift but it keeps telling me to contact support to complete purchase?
I have tried a Visa debit card and a Mastercard, both are perfectly good but it just keeps telling me to contact support tocomplete purchase. Any idea what I need to do, I have looked at the support site but can't find any information. Thanks
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I'm having trouble using my iTunes card to purchase things in games keeps telling me to contact support. I can buy song so it is activated can anyone help??
i am having the saame trouble with my audio book. I can get music but no longer my book. and it makes me mad. help me too.
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guys, i keep trying to purchase some songs on itunes, and it keeps asking me to answer security questions, which i have forgotten, so it says it has sent an email to me, so i go to my email and its not there! anyone have any ideas? this is really ANNOYING
You can try here with manage your account
http://www.apple.com/support/appleid/
I had mine mess up a few months ago and tried to get the e-mail three different times and it never came. I ended up scheduling for a tech to call me to figure it out. -
the past few weeks my iphone 3gs is randomly telling me i need to plug it into iTunes and will not let me use my phone util i do. Then it makes me restore it all over again. This happens around once a day. why is it doing this?
Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H. -
Why am I receiving a message to contact I-tunes support when I try to enter my credit card info?
Why am I receiving a message to contact I-tunes support when I try setting up my credit card information?
You should probably contact iTunes Support.
http://apple.com/support/itunes/contact/ -
I had created account. I enter my information. I also enter my itune card. After I enter my itune card. It said you can shop now. So, I had went to purchase music. And a box pop up telling me I need to enter my apple Id. I did that and it now say Im enter the wrong password. Which is not. So, how do i fix this problem. Beacuse my itune card is register in there and Im not able to buy music
I cant find any reciept in my email or in my husbands email. I am going to attempt to call and speak to someone who can help me because this was not my fault except trying to be normal and update my phone!
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iPhone 4s will not turn on, a screen shows up telling me to connect to iTunes to restore and update to iOs7, but when I try to restore error 2001 comes up and will not let me restore. I still cannot turn my phone on. None of the troubleshooting tips work, help??
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process.
FollowTroubleshooting security software issues to resolve this issue.
In rare cases, these errors may be a hardware issue.
If the errors persist on another computer, the device may need service. -
How do I download CC once I have put in redemption code? It keeps telling me that it has already been redeemed/activated and will not let me go any further.
if you've used your adobe id to pay for a cc subscription, download the cc desktop app and install it, Download Adobe Creative Cloud apps | Free Adobe CC trial
use the desktop app to install your subscribed programs. -
My iTunes card will not let me buy apps or songs
iTunes will not let me buy apps or songs. I can only download apps if they are free!
You got blocks & locks on your account
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
switched cards, and then redeemed more gift cards. Now it will not let me buy even from my credit from cards.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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