My itunes library says it cannot find a purchaed movie

I am trying to download a movie from my library to my ipad and it has a cicle with an exclamation point that says it cannot locate the movie. I purchased the movie from the itunes store.  What happened?

I had the same problem and then I found this on apple: http://support.apple.com/kb/HT1589
Basically hold down option key when opening iTunes and select the iTunes library and it worked.

Similar Messages

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    Medion laptop Model MD95376   Windows XP Pro  

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  • The previous version of Itunes had a function where I could identify duplicate songs in my iTUNES library.  I cannot find this function in the new version of iTUNES.

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  • My itunes library says it cannot locate previously downloaded music

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    A new Mac comes with 90 days of free tech support from AppleCare.
    AppleCare: 1-800-275-2273
    Call AppleCare.
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  • Moved Itunes library now imovie cannot find the audio in my project

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    I'm the same as you with this one.
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  • I created a new iTunes library and now cannot find the original one, which has a thousand albums on it!  What happened?

    I created a new iTunes library to put speciald songs into, using the instructions on the Help section of iTunes.  NOW - I cannot locate my original iTunes library, which has a zillion tunes on it!  When I open iTunes to "select a library" the only choise I am given is th one I just created, which only has one album on it.  What happened to the original iTunes that I just got the way I wanted it, with millions of tunes on it??????

    Hello b dean jones,
    Thank you for posting in the Apple Support Communities.  I found an article that lists the default locations for iTunes files:
    Where are my iTunes files located?
    http://support.apple.com/kb/HT1391
    If you looked in the default locations and are still having trouble finding the files, I recommend following the steps in this article:
    iTunes: Finding lost media and downloads
    http://support.apple.com/kb/TS1408
    I hope this helps get you back on track! 
    Best,
    Sheila M.

  • HT1451 why do I have artists in my itunes library that i cannot find on my ipad, when i search for a specific artist

    When I search for an artist on my ipod classic that I know is on my itunes library, some of them do not appear.  What can I do to fix this?

    See Grouping tracks into albums in particular the topic Missing Artist or Album not with others by same artist.
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  • I am currently trying to sync my new iphone 5 but itunes keeps saying it cannot find my phone, but i can click my phone in itunes and see what is on it.

    I synced my iphone 5s but i want to sync it again but an error message keeps saying my phone isn't connected even though it is.

    First, check if your Mac is supported > http://support.apple.com/kb/sp575
    If your Mac is supported, buy Snow Leopard > http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard After buying Snow Leopard, I recommend you to make a Time Machine backup and/or a clone with Carbon Copy Cloner, so in case the upgrade fails, you will be able to recover your data.
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  • HT1338 when i click a song in my itunes library it says it cannot find the original file and something told me it was because bonjour is gone off my pc somehow please help what can i do if anything thats 65.3 gigs of my life

    when i click a song in my itunes library it says it cannot find the original file and something told me it was because bonjour was gone off my computer somehow idk please help if anyone even can this is 65.3 gigs of my life

    What computer, OS and iTunes version are you using?

  • For some unknown reason my app for Remote no longer works.  It says it cannot find my itunes.  I have tried to remove it and signed out and back in all that jazz but it didnt help.  Anyone else have a solution for this?  Thx.

    For some unknown reason my application "Remote" no longer works.  I deleted it from my phone.  Signed out of Itunes and back in.  Turned back on home sharing and all that jazz but it says it cannot find my itunes library.  Is anyone else having this problem and if so how did you fix it?  Thx.

    Hello Philly,
    I believe that when you reset your ipod(command given from the computer, right?)  touch WHILE the ipod was updating, It cleared the system in the middle of writing files, thus corrupting(equivalent of cutting of in the middle of a sentence) the basic running system.
    I suggest you go to an apple store and ask for a technical diagonosis in person. they may offer to help if the problem is fixable. If your ipod is still under warrenty, i would guess it would be free/low cost.
    ~Remember, I am just giving an educated guess on limited information

  • ITunes says it cannot find my songs...

    My itunes library is on an external HDD. I've gone to edit>preferences and made sure the itunes media library is set to this place. I had no issues last week but today i've turned itunes on, and it cannot find any of the songs even though they are in the same place.
    Any song I click on it says "itunes cannot find the file would you like to locate it". Is there a way that you can get itunes to search and assign everything for you? Its confusing me...

    When you first told iTunes where to look for your library (i.e. on an external drive as opposed to the default) that drive would have been assigned a drive letter by your computer. Now, is the external drive given the same letter as before? If not, that's why you have a problem.
    This can happen if you have something else connected as well, a camera or USB printer for instance. If the "camera" was given the drive letter previously used by your external drive, the external drive would have to be given a different letter.
    Actually, another thing, if the external drive is not connected to your computer _and ready for use_ when you start up iTunes, then iTunes will automatically revert to the C:drive.
    Phil.
    Message was edited by: the fiend

  • Why does my itunes say it cannot find the disc burner or software when I'm trying to burn a CD?

    Why does my itunes say it cannot find the disc burner or software when I'm trying to burn a CD? I've burned CD's before...even earlier today and all of a sudden it started saying that and wont burn my CD

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    TOSHIBA Satellite C655
    iTunes 11.0.0.163
    QuickTime not available
    FairPlay 2.2.32
    Apple Application Support 2.3.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.0.1.3
    Apple Mobile Device Driver 1.62.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 00*****950
    Current user is not an administrator.
    The current local date and time is 2012-12-11 16:09:24.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.0.0.163 (x64) is currently running.
    iTunesHelper 11.0.0.163 is currently running.
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    <Edited by Host>

  • When i double click itunes it doesn't open it just comes up with an error saying " The itunes library.itl file cannot be found or created. The default location for this file is in the 'itunes' folder in the 'music' folder". How can i fix this?

    When i double click itunes it doesn't open it just comes up with an error saying " The itunes library.itl file cannot be found or created. The default location for this file is in the 'itunes' folder in the 'music' folder. How can i fix this problem?

    Anyone can help to advice how to solve this issue ?

  • When I try to open ITunes it brings up a box that says the iTunes Library. itl file cannot be found or created. the default location for this fie is in the itunes folder in the music folder How do I solve this

    My laptop was updating itunes and turned off and every since when i try to load itunes it brings up a window that says
    The itunes library.itl fie cannot be found or created. The default location for this fie is in the itunes folder in the Music folder.
    an I cant figure out what to do to get itunes to load so I can't use itunes at all which ***** since it also means I right now I can't add music to my ipod or apps or anything. So hopefully someone can tell me what happened and how to fix it or solve it

    Hi pgarard1,
    If you are having issues with launching iTunes after an update, you may want to take a look at the troubleshooting in the following article:
    iTunes for Windows: Doesn't open after upgrading in Windows Vista or Windows 7
    http://support.apple.com/kb/TS2363
    Regards,
    - Brenden

  • TS1717 iTunes will not open.  I get a message that says, "The iTunes Library.itl file cannot be found or created.  The default location for this file is in the "iTunes" folder in the music folder."  How can I fixt this?

    iTunes will not open.  I get a message that says, "The iTunes Library.itl file cannot be found or created.  The default location for this file is in the "iTunes" folder in the music folder".  How can I fix this?

    Hi pgarard1,
    If you are having issues with launching iTunes after an update, you may want to take a look at the troubleshooting in the following article:
    iTunes for Windows: Doesn't open after upgrading in Windows Vista or Windows 7
    http://support.apple.com/kb/TS2363
    Regards,
    - Brenden

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