My iTunes Match is Hung-Up

Just purchased iTunes Match, after installation it seems to be stuck in Step 2. attempting to match my music with songs in the iTunes Store. It has matched 1,740 out of 1,742 songs, but it can't seems to complete the match for the remaining two songs; it's running this way, attempting to complete the remaining two songs for about 20 minutes, do I stop/close the process or wait for I don't know how long.

Well, I didn't feel a need to wait any longer and stoped the process and restarted. iMatch then restarted and completed Step 2 and matched the entire library of 1,742 songs, went on to Step 3.

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Trying to use itunes match. taking forever. seems to be hung up.

iTunes match hung up on mac book pro 15". ideas?

Hello, Melanie Toppe.
Thank you for visiting Apple Support Communities.
You may find this article helpful when troubleshooting issues with iTunes Match.
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Cheers,
Jason H.

HT203433 itunes match hung up

I have just subscribed to iTunes Match and trying to uoload or match my library. it gets hung up in various stages and cannot move forward. I am also seeing many songs on my iphone that do not belong to me. I am ready to give up, but have no idea how to get my money back.

Hi Robust,
Welcome to the Support Communities!
The articles below may be able to help you with this.
Click on the links to see more details and screenshots.
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/HT4627
iTunes Store: Subscribing to iTunes Match
http://support.apple.com/kb/HT4914
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Cheers,
- Judy

ITune Match --- hung up?

I started my iTunes Match last night and all appeared fine. I have a somewhat large iTunes library (approx 21,000 songs). When I woke up this am, all was well, but now it appears that it might be hung up. I say that because it has not move off 18591 pf 21696 Checked in over an hour? Thoughts? Suggestions?

Connect the two machines together (network, firewire target mode, etc) and drag the iPhoto library intact as a single entity from the old machine to the pictures folder of the new machine and launch iPhoto on the new machine
LN

I'm trying to download ITunes Match but the download gets hung up on the 3rd step

Every time I try to download the ITunes Match, it goes thru step 1 and 2 but does not complete the upload of the music art. I really dont care about that but would like to complete the ITunes Match so I can use it on my Iphone and Ipad.

Try posting in the iTunes Match forum, you'll probably find more knowledgeable folks there.
https://discussions.apple.com/community/itunes/itunes_match

WORKAROUND - Found a Way to Force iTunes Match to UPLOAD

I wanted to let everyone know that after months of living with incorrect matches (mainly The Beatles in Mono), I've finally found a semi-easy workaround to force uploads. I haven't found this anywhere else, but if someone else has documented it, I apologize. I posted this onto one of the many threads regarding the issue quite some time ago (~ 6 months), but I wanted to make sure it was seen by as many as possible. (Sorry for the long post—skip anything you're not interested in! )
MY THEORY
The basis of this was noticing that there seemed to be discrete steps to the matching process (when adding via already-ripped FILES and not CD at least):
You add the files to iTunes
You can force a scan by right-clicking and selecting "Add to iCloud"
iTunes scans the new files
iTunes reports that it is sending the file data to Apple
iTunes waits for a "Matched" or "No Match" response from Apple
If the response is "No Match," then iTunes triggers the upload
After observing this for some time, I concluded that if (edited) files could be imported that would give a definite "No Match" result, there may be time in-between steps 4 and 6 to replace the files with the real ones (which had been triggering a false match in the past). To my delight, this worked. Here's what I did:
STEP-BY-STEP:
Deleted existing files from iTunes/iCloud, but kept the files on the computer. I then moved these to a different folder.
Took existing files and converted them with dBpoweramp. This will cost money but is well worth it if you are looking for a way to force an upload to iTunes Match. I converted them using the same AAC settings (this doesn't matter), but added the "reverse" DSP, which reverses the audio. This has been enough to foil iTunes into not matching the track, while ensuring that each file will contain unique audio data. This will be quick and painless, at least for the first time. I did it this way because it will retain all of the tags AND length of the file. iCloud will get the file length from this step, and will not change it afterward...so you probably want to use files of the same length as the real ones.
Now I have a copy of the files with audio gibberish but still having correct metadata, etc. I then put these files in my "Automatically Add to iTunes" folder.
Right-clicked on these files and selected "Add to iCloud." If you use "Sort Album" like I do, you can change it before this step and it will upload into iCloud with the correct sort information. If done afterward, it doesn't usually sort correctly on my iPhone.
After iTunes displayed the message "Sending information to Apple" (don't remember the exact message), I pasted the original (correct) files and replaced my audio gibberish files. It is important to note that the filenames must be the same, e.g. "01 Come Together.m4a" if a single-disc, or "1-01 Back in the USSR.m4a" if multidisc. iTunes will also truncate the file name at 36 characters (I believe) so this will all need to be done beforehand. I use various MP3tag actions that I'd be happy to share if anyone wants them. If you are starting with a file that has already existed in your iTunes library, this will already be done (provided iTunes is managing the library).
When Apple returns a "No Match" signal back to iTunes, it then begins to upload the files which I have just pasted.
This has worked for me 100% if doing the upload one time. In some rare cases, I may decide to EQ a file and then re-upload, or otherwise edit the file. Or perhaps I have more than one version (original/remastered, or original mix/remix) that I want to coexist in my library. In those cases, I have again utilized the dBpoweramp "VST Plug-in" DSP, where I use something like Freq Show to garble the audio. It is necessary for the garbled audio to be unique each time for this to work.
A FEW THINGS I HAVE LEARNED
If you delete a file and wish to re-upload it, you can use the same files from step 2 (provided you still have them) and iTunes will recognize them as the files previously uploaded. I am not sure how long this works, but your uploaded music remains in iCloud, though invisible, for some time — even if you selected "Delete from iCloud."
iTunes/iCloud evidently does use metadata (at least Album) to help determine if you've already uploaded a song within the same album. I ran into this when trying to test an EQ/level change I had made, and even though the audio content was completely different, iTunes would not upload or would flag as duplicate. If I altered the Album field in any way it would proceed. Other tags can be kept the same.
If you do have mono content, it is trivial to use the dBpoweramp "Channel Mapper" DSP to remove one channel during the conversion from lossless to AAC. The nice thing is, I encode with Nero AAC quality 0.65 (~250 kbps VBR) and this will reduce the file size significantly. There is no real advantage to keeping both channels, since you're doing a lossy conversion anyway. Sometimes the encoders (even very good ones) don't see the file as being mono, due to different artifacts and noise in the left and right channels. Or perhaps the mono tape was transfered with a stereo tape deck, etc. Try it yourself and see if it makes a difference. Also, iTunes will report the file as "mono" when you do "Get Info." I keep the FLAC disc image/tracks in stereo so it will exactly match the CD, but only encode one channel to lossy. If you know the source is mono for sure then there is no possible advantage to keeping both channels of a lossy conversion. (If you're not sure if the source is mono, use your favorite DAW, e.g. Audacity, to invert the phase of one channel before combining left and right. Once you do that, if all that is left is very low-level noise or other artifacts, then you know it is safe to encode as mono.)
IF YOU CARE ABOUT MASTERING
It is also worth noting that if you care about what mastering you have in your iTunes library, there is no other way I know of to guarantee you have the correct version in your iCloud library except to upload it. I found this out the hard way: I had a retail CD version of Paul McCartney's "RAM" album that was recently remastered. I put the CD in, added to my library, and iTunes Match quickly returned with "Matched" for all tracks. Some time later I was listening with headphones and noticed that some tracks had hardly any hiss at all, whereas others had a good amount of it. Since "RAM" is a rather hissy album, I investigated it against the CD and finally found that many of the tracks were being matched to other versions of the song (either from the earlier CD version or compilations with different mastering). So most of the tracks were hit with heavy noise reduction for the iCloud version. I had to follow this upload procedure to be sure that I got the right version. Purchasing the item(s) from the iTunes store would work also, but I had already paid $100 for the deluxe box set. This same problem occured with the Bob Dylan mono box. I was surprised to find that iTunes actually matched my mono versions to mono versions, and continued listening until one day the stereo version played on a certain track instead of the mono. So, even if the iTunes store has the mix/mastering that you are wanting to add to iCloud, the only sure way is to upload it (or purchase it from iTunes in the first place.) If given the choice going forward I would choose the latter, since I am not hung up on physical media and cannot tell a 256K iTunes store encode apart from a FLAC file in a double blind test (almost nobody can).
This has been bothering me for months. I'm really happy to be able to play my correct files on all my devices! For those of us who have unique versions or masterings of albums we prefer, this should be a workaround until Apple decides to give us a "force upload" option. I have tested this on Windows 7 primarily. Should work on any OS.
Hope everyone finds this useful!
Nick

I wanted to first thank you for this, as this is the only workaround literature that seems to be floating around out there. With that said, I know it is a big ask, but is there any way that you could create a video showing step by step how to do what you do? I have several tracks that are stuck in waiting mode, and if left in itunes, will never upload or match...they only cause the upload process to hang up and restart. I've tried leaving it for days...I've tried converting the files, signing in and out of itunes (and itunes match), updating itunes match, and I tried your technique...unfortunately to no avail. Perhaps I didn't do your technique correctly. I used audacity to reverse the audio.
ANY help would be GREATLY APPRECIATED!!!
Thanks

ITunes Match on a Synology Nas - many exclamation marks in the first row

Hi,
I transfared my entire iTunes Libary of roughly 26.000 Songs (1.000 plus bought on iTunes) to my Synology NAS. Now when I start iTunes on my MacBook via WiFi it takes quite some time to be ready to play. Each time I open the Library on my NAS iTunes iTunes Match updates.
iTunes looks like it's hung up, but it's just increadibly slow working in the background. Afert around 15 to 30 Minutes it's throu with it, however it shows on many songs an exclamation mark in the very first row where there's no title to it and in the column with the cloude symbole on top.
When trying to play on of these songs it says: "The Title "Nothing Changes" cannot be played, because iTunes cannot find the original. Do you want to search for it?" Then I say: "cancel", double click on the same file again a a few seconds later the cloude icon switches from exclamation mark to the download symbole and I can play the song.
Why is iTunes Match searching each time for changes in the library, even when opening iTunes three times a day... Can I determine how often iTunes Match should update the Library?
Thanks for help!
Daniel
Cologne, Germany

Is the NAS mounted when you open iTunes? If not, then of course iTunes can't find the music files.

Waiting for apple to deliver your itunes match results

Out of the blue, iMatch is hung-up on step 1 and displays this in the progress bar
"waiting for apple to deliver your itunes match results". Nothing ever happens after that. Songs that I have been adding since the beginning are in the cloud and play on all my devices -even thought in itunes it indicated that they are not in the cloud. Anything new I have added to my library appears on my other devices as grayed-out and do not play. They do play on my PC.
I have a Dell PC with Vista running the latest version of iTunes.
I have signed in/out
Turned iMatch (and genious) off/on
Deauthorized and re-authorized the PC
restarted iTunes
restarted the PC.
I have no other issues with this machine.
Support has not been able to help other than claiming it is Apple's fault.
Thanks, VJ

I had to restart iTunes.

Does anyone know 1) why iTunes Match no longer works, and 2) how to fix it?

OK, I've been happily using iTunes Match and iCloud to synch between my PC and my Ipod Touch for quite some time. But just last week or so it simply stopped working. Specifically, I copied some music from a CD to iTunes, tried to synch via iCloud but everything kept getting hung up in iTunes Match. I tried turning Match off then back on--still did not work. What's going on? I changed nothing in my PC or my Ipod--everything worked beautifully before. Now it's like Apple has turned into Windows!

What exactly is the problem that you are having ? Is it with downloading the iTunes program itself, or redownloading your purchases ?
If iTunes itself then you can download it from here : http://www.apple.com/itunes/download/
If it doesn't download then have you tried a different browser, and/or tried changing the settings on the browser that you are using e.g. turn off 'pop-up blocker' ?
If you've installed iTunes and want to download your past purchases, then what you can redownload depends upon what country that you are in, and whether the items are still in your country's store. What you can redownload will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage :
But ideally you'd have your own backup copy of all your downloads/library (and not relying on redownloading), a song/album etc could be removed from the store at any time.
If you will be syncing your iPad and iPhone to that computer then you may also find this page useful : https://discussions.apple.com/docs/DOC-3141

ITunes Match won't upload new songs.

iTunes Match gets stuck "sending information to iTunes" when I add new songs to my library.

I just started having this issue on Sunday 7-27-14. I've successfully Updated my iTunes Match with several new albums over the last several days and then all of a sudden yesterday iTunes Match is stuck on Step 2: Matching your music with songs in the ITunes Store. All of my music and my main iTunes library are on my iMac desktop. Although I don't think this matters the music I'm having the issue with is the Arctic Monkeys - Favourite Worst Nightmare. It has 12 songs. One song, #3, D is for Dangerous matched and is in my library. It can be accessed/downloaded from my other devices running my iTunes Match. (iPhone 5 and Macbook Air). The other 11 songs are stuck in the Waiting iCloud Status when viewing them in my songs list on the iMac. What is weird is that the other 11 songs do show on my iPhone and Macbook but they can not be played/downloaded. They are there but are faded out with no download symbol next to them (except for #3). See photos. In the middle photo you will see that 9544 of 9555 songs have been checked. It is the 11 songs from the Arctic Monkeys album that are hung up and stuck. ??????????
Additional update: Before posting this I deleted all 12 songs from my library and from iCloud, then Updated iTunes Match successfully (there were no changes) and then added the 12 songs back into my library. When I Updated iTunes Match again it gets hung up on the 11 songs. #3 was a success again.

ITunes match is not uploading all my music.

iTunes match is not uploading my music. It is stuck on Step 3 uploading 0 out of 224. iTunes is hung up and can only be force quit. Been stuck at 0 uploaded for 18 hours or more.

I have tried rebooting, turning match on and off. Nothing I seem to do changes anything. I can add new songs that get uploaded okay but I am still stuck on uploading 0 of 224. And there are some song's that should be matched but stuck at "waiting".

Download large library from iTunes Match to iPhone

I subscribe to iTunes Match and want to download a large playlist (approximately 9,000 songs, 60 GB) to my iPhone (for use when I don't have a wifi connection). Downloading over wifi is impossibly slow - it does a few hundred songs per day. And it gets hung up every few hours so I have to restart. Downloading the entire playlist would take (literally) weeks of running 24 hours per day. This is not feasible. I can sync the playlist through iTunes and copy to my phone if I turn off iTunes Match on the phone. But then when I turn on iTunes Match on my phone back on (to listen to the rest of my library that won't fit on my phone) it deletes all the music already on the phone (the large playlist that I spent weeks downloading over wifi).
Any suggestions on how to get around this problem? Bottom line is that I want this large playlist (my favourite stuff) resident on the phone so I can listen without a wifi connection. But I also want iTunes Match turned on so that I can listen to everything when I do have a wifi connection. Any way to do this without downloading the playlist over wifi?
iPhone 6, 128GB, iOS 8.1.1

i have been dealing with the same issue since I started using iTunes match. it's the worst.
i recently restored my iphone 6 (same model) and now it's even doing something else.
im trying to download 1230 songs and it only even attempts to download about 100 at a time. it freezes on the rest and doesn't even put them in a queue.
this issue needs SERIOUS attention.

Why does itunes match get stuck on the 2nd step and then cause itunes to crash?

hello. I have been having an odd and annoying problem with itunes match for the past few months. Everytime I launch itunes, match comes on and starts working but then crashes in the second step. It says that it is matching my songs with the songs in the itunes store and when it gets to about 4500 out of 4600, it stops and then a pop up comes up that says itunes has stop working and it needs to close. In addition, i just tried to add some new music to my library and it's cloud status is "waiting" and will not change. Oddly, A few of the songs did load (only 7 out of 48). I have tried restarting the computer and updating match in the itunes store. I even uninstalled itunes and redownloaded it. This is getting rather frustrating and help would be very much appreciated. Thanks

YES.
I posted a question about this in another thread and it got no responses.
It's not the internet connection.
I also have an iPhone 4. My Match library is quite large.
When it gets hung up like this, you can look at the download status in the iTunes Store app and it will show "Processing..." as the status on those stuck files. The others just sit and wait.
If you delete the stuck downloads, it won't successfully download those files (not for me at least) unless you restart your phone.
I don't have the answer, unfortunately.

Load and delete single songs on iphone/ipad using itunes match iOS6

Hi,
in the past (iOS5) it was possible to load and delete single songs on my device additional to stream them with WLAN (the were also stored physically on my device :-(((
with iOS6 the songs are not stored on my device via streaming :-)))) but if I want some music physically on my iOSdevice it's only possible to load the whole album and not only a single song. I don't know to delete songs/albums anyway :-(((
Did Apple cancled this possibilties?!?!:-((((

On my iPhone 4 using iOS 6, when I turn off iTunes Match, all the songs on the phone disappear so I can't delete them. However, when syncing with iTunes 11, it shows the songs still taking up memory. And that's with music syncing turned off. It appears that my only solution is to restore the phone. However, iTunes 11 appears to be hung now for over 15 minutes.

ITunes Match is "stuck" in step 3

iTunes Match is stuck half-way through step 3; after matching more than three thousand songs, it began to upload an additional ~600. It uploaded 300 songs, but will not upload the remaining 300. I've started and stopped, turned iTunes off and on, and turned my Mac off and on. Don't know if there's a problem with the next song in the queue, but can't find how to get it working, or in lieu of that, to skip to next song.

How to Fix Step 2 and Step 3 Errors in iTunes: Music Media Formats, and Checking Firewall
This solution assumes that you do not have corruption in your iTunes library database. To fix that follow the steps in Apple Support KB ht1251 above.
Step 1, 2, or 3 Hangs: Problems with Media Formats.
If you have heterogenous media formats in your music files, some of them will FAIL iTunes match, causing it to hang. This is a software error in iTunes match, which should mark the files as "Not eligible" instead of remaining stuck in an endless loop. These errors never occur if all the songs in the music library are unprotected AAC 256 kbps music files encoded by iTunes 10.5.1.
There are two basic ways to upgrade your song media formats to iTunes 10.5.1 AAC encoding - encode all of them at once, or do them selectively. In either method, you must delete the original version from iTunes and your file system. If you previously loaded them to iCloud, get rid of them there also.
You will be able to see a hung file in OS/X under Activity Monitor -> iTunes -> Inspect Process -> Open Files and Ports. In Windows you will have to use standard Task Manager inspections.
In my iTunes library, I found that certain AAC (m4a) files which were encoded in before 2011 were stuck, and m4p Protected AAC files. I had already fixed the encoding of MP3s, so I was suprised that music previously encoded by iTunes was hanging up.
You may convert all files which were not encoded at 256 kbps AAC with a right-mouse click. Find them:
1) individually in iTunes as you discover them in Open Files and Ports trace, or
2) by creating a sort smart playlist that matches their pattern. For example, a playlist with bit-rate < 256k.
After converting them, you MUST delete the previous file(s) from your iTunes library. I suggest you move the actual file to trash, and delete the trash. Archive the files if you wish. If any of them were already matched to iTunes Match, you must delete them there also.
After getting rid of older media formats, re-run iTunes match. Step 2 should complete, and your Open Files and Ports window should no longer show any music file open in your iTunes library. If it does show, convert it and remove the old file from your library.
If you have converted your music library and Step 3 is still stuck, it is likely a Firewall problem. Check the last line in Open Files and Ports, and use the information in the last rows to check your firewall settings. The upload port is shown in this form, 192.168.1.1:53089->72.21.214.201:https. If you see this type of row, but nothing is being uploaded, a firewall or other issue is blocking that port.
In my case the block was created by my broadband modem settings. Check with the installation guide for your modem - typically they can be managed by a http:// address such as http://192.168.1.254. Change the firewall settings as needed.

My iTunes Match is Hung-Up

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