My iTunes Match keeps on crashing.

I have been using iTunes match for almost two years now and I continuously have issues with my iTunes crashing due to the instability of iTunes match. It will gather data and then it will come up saying "iTunes has stopped working". I have uninstalled my iTunes and signed out. What else can I do to help fix this issue?

Hi,
Max size is 200mb, so should upload.
What is the media type of this file?
Jim

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ITunes Match keeps repeating and Sonos Play 5!

So this note has two pieces to it, one related to iTunes Match and the other is Sonos Play 5. First an observation about the iTunes Match repeating problem. I wanted to start using iTunes Match for a couple of reasons so I started to run it. It went through Step 1 and Step 2, started Step 3, stopped and restarted on Step 1.
So I was reading trying to find a solution in the Apple Support Community. Some suggested that there was a corrupted song in the library so I went back to watch to see if I could catch when it left Step 3 to go back to Step 1. I was not really able to see exactly were it was reverting back to Step 1.
I then discovered ajlewis1851 note about reset Match, Store and the computer (https://discussions.apple.com/message/20530276#20530276)
I also discovered a song that was not in my library so I deleted that from the library as well. Neither of these seemed to work and it was back repeating itself.
I left Match running while I was doing more searching and I discovered the thread about gating the upload speed as the upload speed might be the problem. Well I spent a long time trying to figure out how to slow my Airport Extreme Base Station down and then I noticed that Match was uploading between 2-15 files before it would kick back to the beginning and the total number of files to be uploaded was slowly decreasing.
Low and behold after quite some time, Match finally finished and said it was done! This has to be some serious bug in Match, but eventually it got done. Not sure whether the two steps before helped or not.
Now to the beginning of the story. I started down this path because I was setting up a new iPod Touch to serve as controller for my new Sonos Play 5 system. Everything seemed to work fine with Pandora and I was very excited. Synced a few playlist from my iTunes library and for many of the songs there was the dreaded ‘unplayable icon”-circle with a line through it! Did some additional searching and discovered that the iPod Touch to Sonos Play 5 was only possible with DRM songs.
This is an aside. It is necessary to place this discovery against my experience of playing my iPod thru a Sonos iPod Dock without having to worry about the DRM status of the music. My disappointment was nearly overwhelming.
But Sonos recommended a strategy of iTunes Match to remove the DRM from the songs in my library. Hence, my need for iTunes Match from the beginning of this story. But this is not a very clean solution. Even after one has done the iTunes Match, it is necessary to find all of the ‘Protected AAC audio files’ in your library, delete them and then download the ‘Purchased AAC audio files’ from the cloud. (https://sonos.custhelp.com/app/answers/detail/a_id/626) and Apples directions (http://support.apple.com/kb/ht1711)
There are of tricks in doing this ‘Protected’ to ‘Purchased’ transition. When you select Music in your library, and then right click on the top bar above the music you can select additional columns to be shown. Select ‘Kind’ and you can see which music is protected vs purchased. You can sort this column, thus bring all of the ‘Protected’ files together, select them all and with one right click delete them! (I very very strongly recommended you have a couple of backups of your library, just in case and there is a small box in the dialogue about deleting them from the Cloud as well---MAKE SURE THIS BOX IS NOT SELECTED). Much to my delight, in the ‘Cloud’ column, you are presented with the choice to download the ‘Cloud’ version (now DRM free). As best as I can tell, one has to download each song from the Cloud individually. My fingers were very tired after millions of clicks. I did a few at a time so it took me the better part of a day to accomplish.
I was very excited because I now had DRM free music in my library (I figured this would solve the problem). I connected the iPod Touch to the library, choose not to sync my playlist so all the playlists from the iPod Touch were removed and then reselected the playlists of interest and had them placed back on the iPod. I ejected the iPod and tested the playlist on the Sonos. Much to my surprise, the unplayable songs were still unplayable!!!
I deleted the Sonos App and reinstalled it (Did not work).
I deleted the playlist from the iPod Touch, and resync it to my library (You really don’t want to do this as it also deleted the playlist from my library!) Fortunately, I had one of those backups.
I then sync another playlist to the iPod Touch. This second playlist was the complete album from which two songs were placed in the original problem playlist. Much to my surprise, all of the songs from the album were fine, EXCEPT, the two songs that were unplayable in the original playlist.
I finally came to the conclusion that something had been stored on the iPod during the initial sync with the DRM containing music that prevented the non-DRM music from working properly. With a deep breath, and only after I disable the iPod Touch connection to iCloud (in a couple different places), I then went to Settings > General > Reset > Erase All Content and Settings and ran it to restore original factory settings. It was plugged into a power source.
After setting the iPod Touch up again, I reconnected it to my iTunes library and moved the problem playlist over that contained several unplayable songs. IT WORKED! All the songs were playable.
LESSONS:
1. If iTunes Match keeps repeating steps 1 and 2 watch carefully to see if the number of songs to be processed is changing for the better. If yes, at least in my situation, it completed the process, but it took much longer than I believe it should have.
2. My suspicion is that if you have installed DRM protected songs on an iPod Touch, the Sonos recommended solution will not work as stated. Interestingly, it did seem work on my iPad and 4G iPhone.
Addendum: I have discovered a few songs where the Sonos recommended solution did not work on the iPad and iPhone as well. Several are from the Madonna.

Well.....It is now working....... Including converting locked tracks located on the IPad library into unlocked 256kbps tracks playable by Sonos...
Used these steps:
Signed up for ITunes Match using ITunes on a Windows PC
Let Match do it's thing with 700 or so tracks
Followed the procedure in the link above to create a smart playlist of tracks with bit rates less than 256kbps
Using the smart playlist as a guide, I deleted or download tracks not appearing in Sonos on the PC. Then, refreshed the Sonos music library and confirmed these tracks now available and playable by Sonos
On the IPad, for tracks that were grayed out in Sonos, I deleted and re-downloaded the tracks using the Music app (swipe right to left on a track to delete it)... then got into Sonos on the IPad to confirm the tracks no longer grayed out.
So... I'm now happy.... I like the Sono system of WIFI streaming which is very flexible and produces decent sound quality, but did not realize until after buying the Sonos bridge and two Sonos speakers that older ITunes songs would not play in Sonos due to DRM locking. So, will now work through the library of locked tracks converting and re-downloading.
Thanks again for the pointers on this question.

HT204406 my itunes match keeps starting by itself.. gets to the third and final step (artwork) then starts all over again. it does this all by itself. itunes even opens by itself to do this. help!

my itunes match keeps starting by itself.. gets to the third and final step (artwork) then starts all over again. it does this all by itself. itunes even opens by itself to do this. help!

how long have you had your ipod? mine did the same but after a while you need to get a new one because of the battery...

IPhone 4 iTunes Match music app crashes.

iTunes Match used to crash my iPhone 4 music app on a regular basis. 6.0.0 fixed that but as of 6.0.1 it's back and even worse than before.. Any suggestions?

having the same problem? did you fix it?

HT5085 iTunes Match keeps freezing and crashing on step 3

Just signed up to iTunes Match. 8100 songs. all seem to upload - step two finishes. Then get to step 3 and iTunes stops responding error message etc. When restart iTunes it begins upload from part way through - different number song each time e.g. 6100, 5800 etc. Most up to date iTunes. Thoughts please - not very impressed as this has been going on for four days and am wondering what's the point if it is this much hassle. I might as well sync with iPod or use web based software to access NAS drive along with some microsoft software!!
Any suggestions?

Several of the crashes are from flash player. You can try disabling flash protected mode:
go to "about:config" in the address bar and paste "dom.ipc.plugins.flash.disable-protected-mode" in the search box. Double-click on the result that appears to set it to true.

I have a solution (albiet time consuming) to iTunes match step 3 crashing

So I've been a iTunes Match subscriber for about 6 months. At first it took me a few goes of it to get it down to about only 350 songs needing to be uploaded in Step 3.... Then the REAL frustration began.... From that point forward no matter what I tried I could NEVER get past Step 3. As soon as Step 2 finished and step 3 began, iTunes would crash. So for the past 5 months I have been unable to get those 350 songs uploaded. It wouldn't even do just one then crash. I was frustrated but after looking I could do without having access too those 350 songs at all times. But then there WAS a song that I HAD to have access too and the frustration began again. I tried EVERYTHING I could find on the internet. Uninstalling and reinstalling iTunes, turning Match off then on, deleting errored files (I only had 4). Playing with router settings, everything. I noticed a lot of people wondering about having music on external hard drives even which mine is. (I will say from experience if your using a USB hub to connect your external hard drives, try connecting them directly into your computers USB port to speed things up a bit). Then I started reading about people having success converting one troublesome song or two to ACC, deleting the old version, then "manually" right clicking on them and clicking "add to iCloud" My issue was that this option was NEVER available to me when I right clicked the songs in iTunes! Plus some of the 350 songs were already in ACC format. Tonight, after playing around I've found a round about way (and time consuming if your doing this for 350 songs like me, feel bad to those who have THOUSANDS) to finally get these songs to upload to iTunes Match. Here is what I did, and I REALLY hope this can help someone else.
#1. When you first open iTunes, you notice in the top/middle info window that iTunes attempts to connect to the iTunes store, AND iTunes match tries to do its thing as well. AS SOON AS YOU OPEN ITUNES, click the small little X next to the progress indicator inside that info window until ALL acivities have stopped.
#2. Make sure you have the "iCloud Status" sort turned on
#3. Sort your song list in iTunes by the iCloud Status Look down the list until you get to where all of your "waiting" songs are at
#4. Select a small managable group (10 worked best for me, more than that would sometimes cause errors and I would have to redo them)
#5. Right click on the selected group and then select "convert to ACC"
#6 DO NOT CLICK ON ANYTHING ELSE AFTER 'convert to ACC"
#7 Once this completes you will hear the normal "ding" that iTunes is finished
#8. The original files will still be selected with the new ACC versions below each one, not selected. Hit your delete key.(You only want to keep the newly converted ACC files) Also, EVEN IF A FILE WAS PREVIOUSLY ACC, STILL SELECT IT FOR THIS CONVERT TO ACC PROCESS!!!!! If itunes asks if you want to delete these and move to the recycle bin, do so, as you now have another copy that seems to play well with iTunes.
#9 Now you have the 10 recently converted to ACC songs... Select those ten, right click on them then the "Add to iCloud" option (which for me was the first time I had ever gotten to see it at all)
#10 iTunes Match should now begin the process of trying to match JUST THOSE SELECTED songs, then upload whatever is needed. Using this system, I HAVE YET to run across iTunes or iTunes match, hanging up, or crashing all together.
I know this is a bit time consuming, and you COULD do this just for the songs you REALLY wanted to make sure were in the Cloud if you wish. My thought was if I'm going to do it, I might as well do them all.
I REALLY hope this will help someone as I have read so many forum posts, websites, ect, with people just as frustrated as me. And it even made it more frustrating as I had seen new "solutions" posted online yet said solutions still wouldn't work for me. If you have any questions, please feel free to comment and I'll try to answer and help!

So I've been a iTunes Match subscriber for about 6 months. At first it took me a few goes of it to get it down to about only 350 songs needing to be uploaded in Step 3.... Then the REAL frustration began.... From that point forward no matter what I tried I could NEVER get past Step 3. As soon as Step 2 finished and step 3 began, iTunes would crash. So for the past 5 months I have been unable to get those 350 songs uploaded. It wouldn't even do just one then crash. I was frustrated but after looking I could do without having access too those 350 songs at all times. But then there WAS a song that I HAD to have access too and the frustration began again. I tried EVERYTHING I could find on the internet. Uninstalling and reinstalling iTunes, turning Match off then on, deleting errored files (I only had 4). Playing with router settings, everything. I noticed a lot of people wondering about having music on external hard drives even which mine is. (I will say from experience if your using a USB hub to connect your external hard drives, try connecting them directly into your computers USB port to speed things up a bit). Then I started reading about people having success converting one troublesome song or two to ACC, deleting the old version, then "manually" right clicking on them and clicking "add to iCloud" My issue was that this option was NEVER available to me when I right clicked the songs in iTunes! Plus some of the 350 songs were already in ACC format. Tonight, after playing around I've found a round about way (and time consuming if your doing this for 350 songs like me, feel bad to those who have THOUSANDS) to finally get these songs to upload to iTunes Match. Here is what I did, and I REALLY hope this can help someone else.
#1. When you first open iTunes, you notice in the top/middle info window that iTunes attempts to connect to the iTunes store, AND iTunes match tries to do its thing as well. AS SOON AS YOU OPEN ITUNES, click the small little X next to the progress indicator inside that info window until ALL acivities have stopped.
#2. Make sure you have the "iCloud Status" sort turned on
#3. Sort your song list in iTunes by the iCloud Status Look down the list until you get to where all of your "waiting" songs are at
#4. Select a small managable group (10 worked best for me, more than that would sometimes cause errors and I would have to redo them)
#5. Right click on the selected group and then select "convert to ACC"
#6 DO NOT CLICK ON ANYTHING ELSE AFTER 'convert to ACC"
#7 Once this completes you will hear the normal "ding" that iTunes is finished
#8. The original files will still be selected with the new ACC versions below each one, not selected. Hit your delete key.(You only want to keep the newly converted ACC files) Also, EVEN IF A FILE WAS PREVIOUSLY ACC, STILL SELECT IT FOR THIS CONVERT TO ACC PROCESS!!!!! If itunes asks if you want to delete these and move to the recycle bin, do so, as you now have another copy that seems to play well with iTunes.
#9 Now you have the 10 recently converted to ACC songs... Select those ten, right click on them then the "Add to iCloud" option (which for me was the first time I had ever gotten to see it at all)
#10 iTunes Match should now begin the process of trying to match JUST THOSE SELECTED songs, then upload whatever is needed. Using this system, I HAVE YET to run across iTunes or iTunes match, hanging up, or crashing all together.
I know this is a bit time consuming, and you COULD do this just for the songs you REALLY wanted to make sure were in the Cloud if you wish. My thought was if I'm going to do it, I might as well do them all.
I REALLY hope this will help someone as I have read so many forum posts, websites, ect, with people just as frustrated as me. And it even made it more frustrating as I had seen new "solutions" posted online yet said solutions still wouldn't work for me. If you have any questions, please feel free to comment and I'll try to answer and help!

ITunes Match keeps resetting my iTunes Library metadata

I would be very grateful if somebody could help me! I have painstakingly gone through all my classical music tracks (all 2000 of them) fixing the metadata. I joined iTuines Match the day it was launched all my songs were already synced to that service.
For example, I want the composers name at the beginning of each song tile:   Beethoven; Symphony No.9
Then I want the composer field to list the composer's name like this: Beethoven, Ludvig van
And I want the performers name (not the composers name) to be in the Artist & Album Artist fields:   Leonard Bernstein, New York Philhamonic
I spent a whole day manually changing them all to the way I want them (and had a great time listening to some awesome music at the same time!).   BUT.... low and behold, iTunes Match seems to have intervened and changed many of them back!! Much of my hard work is gone
I made sure that iTunes Match was already turned off on my other computers before I started, so that does not seem to be the problem...
How can I force iTunes Match to keep my songs named the way I want them named etc?
Any help would be most appreciated!

It sounds like your iPad is not signed into the same itunes STORE account.
Make sure that it is and that the toggle button for show all music is turned on and you should slowly see your music becoming available on your device.
As far as the constant signing in I would say do you have the latest software on your computer?
If you do then I would suggest uninstallling itunes and reinstalling from the apples website.
Sometimes this helps FIX somethings we can't see. You will probably have to sign in once you reinstall but it should just go through the motions and it will not double upload your music. At least it hasn't for me.
When you reinstall itunes your itunes library will not be affected so don't be worried about it messing your library up. At least it never has for me.

Why does iTunes Match keep getting stuck on Step 1?

I realise there are already countless threads on here from people with the same problem but none of them seem to be able to help me. I've recently renewed my iTunes Match subscription after many months but it keeps getting stuck nearly halfway through Step 1. The bar gets so far and then stops for ages.
I've tried all sorts of things: Stopping and starting the match, deleting my iTunes Library.itl file (which just creates even more problems with my library, so I have to put it back to normal with a backup), signing in and out of iTunes Store, closing and reopening iTunes, restarting my PC, deleting duplicates etc. None of them is solving the problem.
In case it's relevant, I've got Windows 8 on my laptop and my iTunes library is based on an external hard-drive I've got connected to the laptop by USB.
If there is any definitive answer to solving this problem, can someone please help me ASAP?

i'm having the same problem. it's been in step 1 for two days. I tried stopping it and nothing. please let me know if you had a solution on this issue.
thx

ITunes Match keeps downloading songs on iPad 2

I have an iPad 2 anud turned on iTunes Match. I realized that I was downloading doubles of songs onto my iPad via my playlists (Purchased AAC and AAC) and I turned some of the songs off and I went to the iTunes store to purchase a new album and found out I was downloading and I have automatic downloads turned off on my iPad. Why is that happening and how do I get it to stop. Do I turn off iTunes Match and the see all downloaded and then sync?? Need help... My 16 gigs is filled up so when I delete a few downloaded songs I didn't even download from the cloud, it downloads more. It's a vicious cycle

Try a reset: Simultaneously hold down the Home and On buttons until the iPad shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the iPad back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray before doing the reset.
I would suspect, but not certain, you should go ahead and turn Match On before the reset, but it just as easily could be irrelevent.
Woudl also add that the first time I turn iTunes Match On on the iPad, it turned out to be best to let it site and run a few minutes before attempting anything. But I have a sizable (17,000 track) library. After that all was well.

ITunes Match, Music App Crash (even while playing a song)

Ok,
I read a lot of posts about this. There doesn't seem to be one concerte answer. I also notice that I get prompted often for my iTunes Password. Not sure if that is to connect to iTunes Match or Itunes Apps updates.
Either way after Re-Opening the Music App on my Iphone 4 3-4 times and select a playlist (I created on PC) and start playing a song, my phone goes to the lockscreen as usual and blackens. So my songs are playing, then I decided to unlock my phone. Since the Music app was the last app open it still shows the last Song that was being played before it locked the screen. Then after 10-20 seconds of hagning there, the APP closes! The current song stops playing, and I have to repoen the Music App 3-4 times again.
REALLY ANNOYING!
Getting my playlists to sync correctly is a hassle too. I hate wanting to add a song to the playlist on the iDevice itself without updating iTunes Match with the changes I made. Does it push that change from my iPhone to my iPod only once I run Update iTunes Match?
I'm trying to make the most of this but it does have plenty of issues!

yes i have the same problem and it has happened 4 times now .. It is ridiculous .. Putting right off Apple Devices .. seem to be getting like Microsoft ... Too Buggy.. How can your music just vanish ?

How can I rematch a song? iTunes Match keeps matches my music to clean versions.

I've noticed that within albums that I've bought on Amazon and imported into iTunes Match, the service will match single tracks or entire albums to the clean version.
Is there a way to remove a song from iTunes Match, then re-match it or tag it so it can re-match it to the explicit version?

I would send a list of specific tracks that have had the problem.
http://www.apple.com/feedback/itunesapp.html

HT204406 itunes match keeps saying error please sign in again

when i try and open ituns match it says error please sign in, so i sihn out and sign back in andit tells me the same thing again. also on my iphone it says no itunes match subscripion, but i still have it till next year.

One of the fixes someone else mentioned for this is to set itunes to ADMINISTRATOR privileges.
Once i did this, every time i log on to itunes i no longer run into the requirement to log in to icloud again.

ITunes Match & Keeping Separate Playlists Across Devices

I use iTunes Match on my iMac and my wife's iPad. I don't want her radio stations or playlists deleting mine and vice versa. How do I fix this short of turning off iTunes match and manually putting songs on her iPad?

Bummer. I'll just have to sync her music manually on our iMac and she'll have to deal with listening to ads on iTunes Radio.
Thanks for the reply. Shame that this is still impossible to do. You'd think they could make playlists and radio channel favorites independant. It also makes it painful when she wants to buy stuff for our baby to listen to as I'll have to buy it with my account and then sync up her device(s).

HT4914 Does itunes match keep track of playcount

most of my playlists are based of playcount info.

No, it doesn't use your iCloud storage, iTunes Match is separate.

ITunes Match keeps forcing me to re-add all my computers

At least once every two weeks my iMac (and my Windows machine at work) tell me that I must sign out and then back into my iTunes acccount to fix a problem with iTunes Matchb. After doing so I am forced to "add this computer" and go through the whole scanning process (which can take an hour or so with my library). This has happened 10 or so times on each machine throuigh multiple versions of iTunes and is very irritating.
Anybody know what I can do to stop this from happening?

25,431 tracks (well over 3000 of which were bought from the iTunes store so they should not count against my limit). The problem has happend half a dozen times or more on my Windows 7 machine and and equal number of times on my 27" iMac at home (on both Lion and now Mountain Lion and across multiple versions of iTunes).
And no it shouldn;t take long to scan the library and realize I already have copies in the cloud but it sometimes takes 30 minutes to an hour. last week I have a new twist when the scan hung and locked me out of my iTunes library file.

My iTunes Match keeps on crashing.

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