My iTunes on my phone is not working?
I updated my software on my iPhone 4 and now when I click the iTunes app it loads for a few seconds then exits its self automatically. Has anyone has this problem and is there a way of fixing it? I have turned my phone on and off but dont know what else to try
That picture is trying to tell you that there is a problem and you must connect it to your computer and restore with iTunes to fix it.
Allan
Similar Messages
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i updated my 4s yesterday, but my phone will not work at all now, and will not turn off. It has a itunes image on the screen with an arrow underneath and what looks like the charger lead. i've had it on charge! is there anything else i can do?
Cconnect it to your computer with the latest version of iTunes installed.
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I have spent the last hour trying to upgrade my IPhone to IOS 7 using ITUnes. Now, my phone wil not work at all. I think it is backed up on my computer, but I am unable to get it to download to the phone. What to do?
Thanks, as it still will not work, I assume it is damaged and needs to be sent in for repairs.
Tim -
after trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!
you'll want to restore it using itunes and recovery mode
http://support.apple.com/kb/ht1808 -
i downloaded an upgrade from itunes last night to os5.1 i think. it said there was a problem with the download. now my phone will not work at all. it just has a picture of the itunes logo ans a picture of a usb cable on it. my computer will not recognise phone either
http://support.apple.com/kb/TS1538
Try rebooting it and connect. Make sure you're connected directly to a USB port using the Apple USB cable. -
I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?
I have no idea what may have caused your MacBook to stop working, but from your description it kind of sounds like it may have started before you ran Software Update and installed the new Apps. Just the general slow feeling and bugginess is what tips me off. You said that you weren't sure if you had closed all open windows, that doesn't matter if the computer restarts itself. It automatically closes all other open applications when restarting.
As to your data being retrievable, if when you take it in they do a fresh install of the OS, then no, it will not be unless you want to pay several thousand dollars to a software retrieval company.
I am glad to hear that you have taken into the Apple Store to get it fixed, and that you have all of your purchased music backed up to your iPod. You should be able to just transfer it all back to iTunes once you get your computer back should it be necessary.
As a side note, the proper place for this topic would probably in the MacBook forums, not iTunes since there is no evidence that iTunes started the issue. -
Hi, I have connected my iPhone 5 to iTunes, backed it up and then started the update but there was a problem, now my phone will not work, it asks to restore factory settings which I have tried 3 times, each time it says the device has an unknown error and the phone switches off. Please help.
Same thing happened with my iPhone 4S - no one is any help. Thanks Apple for such a crappy update! I've called Apple, they say the SIM card needs replacing, I go to my service provider they tell me nothing wrong with the SIM card - provider tells me I now need a new phone. Sheesh! If someone has a solution to this it would be greatly appreciated.
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for the first time i bought this iPhone, i was enjoying it....i updated it with iTunes from older version to newer version and after installation when it was updating my iphone then suddenly message appear on my pc an error occurred.....n my phone is not working.... :-( what should i do?? m helpless...no support from any side....
and now its not even restoring back....showing me error's
m getting very irritated and unable to sleep jst because of all this crap....
instead i lost 1gb internet data in downloading the updatei tried restoring itz saying error occured 2008 :-(
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I was trying to sync and update my phone with ITunes, about 5 minutes into the process everything stopped. Now the phone does not work, it will not turn on or off, the screen of the phone shows the Apple Logo and a straight line. ITunes seems to not "see" the phone. Suggestions??
http://support.apple.com/kb/HT3965
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I just down loaded the latest version to my iphon5s. Everything seemed to go well. Now the phone will not work. The screen has the iTunes icon on it with a arrow showing to plug in. its locked up wont do anything . Turned on and off , the same picture shows up ...help please
Your phone has entered recovery mode. You will need to connect it to a computer with iTunes and restore it to factory settings. Hopefully you have a backup (either iTunes or iCloud) to restore from.
HTH -
My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode as well as the DFU? mode and it still will not work. I have the latest version of iTunes on my Mac. My error code was 2002. I also tried it on my laptop (windows 8.1) and none of the above worked. My error code on my laptop was 02. The phone is through Verizon and it has absolutely no damage. It was working fine up until this and I have been trying to fix it for 2 days. Please help! I am unsure of what version the phone was currently running on before this because I have another iphone that's my primary phone and have not used this one in about a month. I do not believe it was updated to IOS 7.
Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
Resolve specific iTunes update and restore errors -
I tried to update my iPhone 4s to the ios 6 and it wouldn't download and my phone will not work now.
I tried to update my iPhone 4s to the ios 6 and it wouldn't download and my phone will not work. I started the download and it said that it had 6 hours remaining, so i just left it overnight. The next morning it was working fine, but the ios 6 didn't download. I looked at it later and it had the turning on screen with the loading bar under it. It stayed like that for a while and the bar didn't move. I needed to use my phone so I tried to make it go to the home screen, but nothing happened. I held down the lock and home button for a few seconds and everything went black. I tried to turn it back on and all it has done all day is stayed on the turning on screen. I tried plugging it into the wall, and nothing happened. I tried connecting it to iTunes, and nothing happened. I don't know what I need to do to get it to work.
OMG is working OMG OMG OMG Thanks alot dude!
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HT1414 restoring my iphone 3gs is not completeing and the phone is not working
restoring my iphone 3gs is not completing and my phone is not working i took it to my local phone shop they told me that the new itunes will not fit onto the iphone 3gs, how can i get my phone to work.
If your restore is failing, there could be MANY issues... You may need to restore the phone back to "new phone" during the restore... PAY ATTENTION HERE... You will lose ALL contacts, photos, videos, voice memos, etc... But you will be able to re-add your apps< and music through itunes. that is very last resort though. if that doesnt work, I would look into updateing your phone. Personally I wouldn't get the 5, just because I dont need the additonal size screen... I have the 4S and LOVE it!! but, do some research, and see what you can find on the matter. But it sounds like your headed down hill fast with that phone... May be best just to upgrade and save yourself the frustration...
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I tried to download the ios updates and now my phone will not work. I receive a screen that instruct me to connect to itunes. When I connect to itunes, i am told that i must restore factory settings. When i attempt to restore factory settings, i receive an error message that an unknown error has occured (3194)
There's only one thing you can do: make an appointment with Apple genius at the Apple retail store for a out of warranty replacement.
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HT4623 my phone is not working with i tune
my phone is not working with itune
You are going to have to rephrase your question. I cannot understand what you are trying to ask. I understand your phone is not working, but did you try and download iTunes afterwards? What do you need?
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