My iTunes purchase went to someone else credit card and billing

I am extremely unsatisfied with Apple billing system and Apple Support Service which bring me difficulty with contacting the Apple Support Service, time wasting, and my additional phone service bill. Additional, it gives my personal information away to "[email protected]".
I have been talking with iTunes Support for more than 30 minutes which was not helpful. Later, I received an email saying that Apple will contact me back within another 48 hours and left no contact information for me. My case number is 746349198.
"[email protected]" has forwarded an email claiming that I'm using his credit card to purchase iTunes Stores items which I DID NOT.
iTunes Support has checked my payment method and claimed that my payment method is registered to a MasterCard .... xx18 which this is not mine. And I have never registered this MasterCard .... xx18 onto my payment method before.
I have checked my Apple ID payment from my iPhone 6 and it is registered to my MasterCard .... xx11.
I have made many purchases before and had no problem with billing.
Why don't Apple provides easier ways of contacting and supporting their customers especially when it comes to billing and money issues?
Can we really trust Apple with our credit card and personal information?
Can anyone recommend me a faster way of getting this sort out, or may be a direct email address?

I believe that I found the problem and solved it. I believe that it was a bug from family sharing payment method.
My primary payment method was a card number of xx11. Since I am the organiser of my family sharing group. So basically, it should have taken my primary payment method.
The strange thing that I found was in the family sharing payment method. It was taking the card number of xx18 which wasn't mine. And note that I have never register the card number of xx18 to my primary payment method before.
I took the action of asking the card holder of xx18 whether or not I was in his family sharing member. And he has confirmed that I wasn't in his list.
Since there was no option for changing payment method in family sharing, I stopped the sharing and started it again. This time it took my card number of xx11 automatically.
I'm not sure whether or not Apple notice this bug but this has been a time wasting for me. I hope that Apple will improve their support because I wasn't getting any useful support.

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My iTunes purchase went to someone else credit card and billing

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