My iTunes says it's syncing my iPhone, but nothing happens.
I just downloaded the iOS 8.0.2 on my iPhone 5c earlier today, and I have the most up-to-date version of iTunes on my Windows 7 computer because I had to reinstall it Sunday night. Every time I try to sync my iPhone with iTunes, iTunes says it's syncing, and it goes through the steps at the top of the screen, but nothing is transferred to my iPhone. I've tried syncing it plugged into the computer with a cable and over wi-fi, and it does it both ways. Does anyone know how to fix this problem?
The issue is that the current iTunes (11.0.4) requires at least OS X version 10.6.8 to run.
You must update your OS X first, then update your iTunes.
Note that OS X version 10.6 (Snow Leopard) is now two years old. So I strongly suggest that you move to Lion (OS X 10.7) or Mountain Lion (OS X 10.8) if your machine will support it. Either of these upgrades will cost a bit.
Similar Messages
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I purchased music on my iPad (and it works fine). It populated my purchased list on my home computer but will not download (purchase is no longer a given option) ?? when I access it in the iTunes store I can click on play but nothing happens…how do I get it to download on my computer ?
If you connect your iPad to your computer's iTunes and do File > Devices > Transfer Purchases then it should copy over to your iTunes library. Depending upon what country that you are in you might also be able to redownload it on your computer's iTunes via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage.
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Since update to iOS 8 and iTunes 11.4 no sync to iPhone BUT works with iPad!
Strange behavior: Since update no sync with iPhone but no problem with iPad mini!
iPhone sync stucks on "waiiting to use the changes" (not sure about the correct transation from german).
Makes me crazy! I tried sync with cable, WiFi and every hint I found in Internet.
This time, Apple screwed it pretty good! Thanks!
Mac OS Mavericks 10.9.4I've had this same issue. I just updated to iOS 8.0.2 but the problem was not a fix in the release. I do have a legacy machine, a MacMini, which may be the issue, but she's still a great little work horse. Runs like a champ. Here are what I think may be the relevant lines from my log. Any ideas?
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.970 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x31b8d0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.979 ath[27190:1e03] -[ATLegacyMessage setResult:]: unrecognized selector sent to instance 0x31b6a0
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.980 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x3292a0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.980 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x328ba0 of class NSException autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.980 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x328440 of class _NSCallStackArray autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.980 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x328480 of class _NSCallStackArray autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.981 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x31b8a0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.981 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x81de00 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.983 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x31ebc0 of class NSConcreteMutableData autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.983 ath[27190:1e03] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[ATLegacyMessage setResult:]: unrecognized selector sent to instance 0x31b6a0'
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
*** Call stack at first throw:
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
0 CoreFoundation 0x92e356ca __raiseError + 410
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
1 libobjc.A.dylib 0x9a6555a9 objc_exception_throw + 56
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2 CoreFoundation 0x92e8290b -[NSObject(NSObject) doesNotRecognizeSelector:] + 187
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
3 CoreFoundation 0x92ddbc06 ___forwarding___ + 950
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
4 CoreFoundation 0x92ddb7d2 _CF_forwarding_prep_0 + 50
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
5 AirTrafficHost 0x001837ec -[ATLegacyMessage initWithDictionary:] + 300
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
6 ath 0x000028f3 0x0 + 10483
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
7 AirTrafficHost 0x001844bf ATProcessLinkRunChild + 112
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
8 ath 0x00002856 0x0 + 10326
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
9 Foundation 0x99d234c4 -[NSThread main] + 45
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
10 Foundation 0x99d23474 __NSThread__main__ + 1499
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
11 libSystem.B.dylib 0x958bb259 _pthread_start + 345
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
12 libSystem.B.dylib 0x958bb0de thread_start + 34
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
10/1/14 3:45:57 PM
ReportCrash[27151]
Saved crash report for ath[27186] version ??? (???) to /Users/administrator/Library/Logs/DiagnosticReports/ath_2014-10-01-154557_XXXX- Mac-Mini-4.crash
10/1/14 3:45:57 PM
ReportCrash[27151]
Saved crash report for ath[27187] version ??? (???) to /Users/administrator/Library/Logs/DiagnosticReports/ath_2014-10-01-154557-1_XXX X-Mac-Mini-4.crash
10/1/14 3:45:58 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
ATHostConnectionDestroy 0x1dcc5f60
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x31b8d0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
-[ATLegacyMessage setResult:]: unrecognized selector sent to instance 0x31b6a0
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x3292a0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x328ba0 of class NSException autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x328440 of class _NSCallStackArray autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x328480 of class _NSCallStackArray autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x31b8a0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x81de00 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x31ebc0 of class NSConcreteMutableData autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[ATLegacyMessage setResult:]: unrecognized selector sent to instance 0x31b6a0'
*** Call stack at first throw:
0 CoreFoundation 0x92e356ca __raiseError + 410
1 libobjc.A.dylib 0x9a6555a9 objc_exception_throw + 56
2 CoreFoundation 0x92e8290b -[NSObject(NSObject) doesNotRecognizeSelector:] + 187
3 CoreFoundation 0x92ddbc06 ___forwarding___ + 950
4 CoreFoundation 0x92ddb7d2 _CF_forwarding_prep_0 + 50
5 AirTrafficHost 0x001837ec -[ATLegacyMessage initWithDictionary:] + 300
6 ath 0x000028f3 0x0 + 10483
7 AirTrafficHost 0x001844bf ATProcessLinkRunChild + 112
8 ath 0x00002856 0x0 + 10326
9 Foundation 0x99d234c4 -[NSThread main] + 45
10 Foundation 0x99d23474 __NSThread__main__ + 1499
11 libSystem.B.dylib 0x958bb259 _pthread_start + 345
12 libSystem.B.dylib 0x958bb0de thread_start + 34 -
I cant access itunes store it says 'review account' i click review but nothing happens. Hep
I enter my acount username and password
The itunes says to review my account i click review but nothing happens.
Someone help me!Try switch off virus scanner and firewall.
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ITunes says it's syncing...but the music doesn't show up. _
Hey all, I'm new here and I'm desperate for some help.
Well, this all started a couple days ago. To make a long story short, my ipod (5th gen video) was plugged in my cpu charging for almost 2 days straight. When I got back home, all the music on my ipod was erased. Before these 2 days my ipod and i tunes were working fine. Now, whenever I hook up my ipod, itunes says that it is syncing but when it finishes the music isn't on my ipod...I'm not sure if it being hooked up for too long had anything to do with it, but I can't figure this out for the life of me...I fear it might be something simple and I'm a complete idiot(lol), but I just wana get this fixed if possible.
Help...anyone?it's probably worth checking to see if you're getting a Windows drive letter confusion here. see the following document:
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear -
Why is my Apple ID not working in iTunes or App Store on my iPhone? When I try to buy apps or music it asks for Apple ID so I enter my info and nothing happens. When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account. I do not have this problem with iPad ID is stored and can be used in App Store and iTunes. I have just upgraded to 5c and it's still a problem.
LeesaHeeley wrote:
When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account.
When fist setting up your new iphone you will be asked to log in with an apple id and password. If this did not happen you can then do as you suggested going to settings to itunes and app store and add your apple id login. This apple id login must have already been created for the iphone to accept it. If this apple id is already created but is not being accepted by your iphone you then should shut down your iphone and restart the device.
Good luck. -
I have copied several full length "digital copy" movies (.m4v) to iTunes (11.0.1 (12)). I've synced the movies I wanted from iTunes to my iPhone 4 (iOS 6.0.1) without any indication of a problem, but they don't show up in the "Videos" app on the iPhone. The only option in the Video app is "Shared" which appears to be a dead link when touched.
The first time I synced, the movies took several minutes to upload to the iPhone. Each subsequent sync takes only seconds, so it seems the movies have been already uploaded to the phone. In iTunes, the movies also appear in the "On This Phone" tab as well.
I've synced several times, turned off / on the iPhone and enabled all possible boxes I thought would work, but without success.
Anyone have any suggestions?Welcome to the Apple community.
Make sure these movies are checked under the movie tab when syncing with iTunes. -
ITunes 10 will not open / Reinstalled etc but Nothing Happens!!!
I was asked to upgrade in iTunes 9.2 yesterday. Update downloaded and installed ok but the program didn't open, so i tried a few things then started on reinsatlling again and again...
I've reinstalled many times, removed everything with ccleaner,cleaned registry deleted everything i could find to do with apple but still same problem after install hit the iTunes icon computer thinks about it but doesn't open, nothing at all happens, I've had the software agreement a few times but not always.
Tried extracing .exe and installing one by one in certain order as mentioned in another thread, I've created new profiles, tried with bb disconnected firewall, anti-virus etc disabled - same thing!!
Tried going back to 9.2 as still have the exe after recent os install but after it installs when try to open the app i get message saying cant open because of newer "iTunes Library.itl" - I even tried searching for that to delete but its the itunes10 exe
I only want to upgrade my phone os to 4.1
Itunes really is a crap, never liked it just gotta use it for my phone...
anyway...
Any help or advice appreaciated
O.S: Windows 7 Ultimate 64Bit / All OS Updates
Message was edited by: Mass01I have 10 working now, tbh not really sure wich one of the many things I tried worked but my pc was off for a while had some food when i got home, rebooted clicked the icon just for kicks and up it popped!
Before i switched off, I actually reinstalled again... through the extract method but i installed on a new profile, installing itunes .msi last but still didn't work anyway logged off then back on my main profile still didn't work!
Anyway checked appple stuff in firewall(Esnet SS4)again then changed bonjour permissions but also didn't work at the time, seriouly p1ssed me off this whole thing, any how went for dinner came back and hello 10.... all this crap just to update my phone! this *****.
I personally think it's something to do with the bonjour service, i'm probably wrong but check your firewall/security settins etc allow everything to do with apple lol.. I was also offline when it opened before i had chance to connect bb.
anywayz good luck people if this blurb helps you, you just didn't waste the last few minutes of your life! -
Starting today, when I open Firefox a blue banner just under the toolbar pops up saying "Downloading the latest applications". Nothing is downloaded. I'm not sure if this is a function of Firefox or my default page Google. I tried to reload the latest version of Firefox and the problems persists.
== This happened ==
Every time Firefox opened
== today 7/27/10MSN Toolbar: See http://support.mozilla.com/oc/forum/1/693619?s=downloads&as=s
<u>'''''Other Issues'''''</u>: ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~
<u>'''Install/Update Adobe Reader for Firefox (aka Adobe PDF Plug-In For Firefox)'''</u>: your ver. 8.2.3; current ver. 9.3.3 (important security update release 06-29-2010; see: http://www.adobe.com/support/security/bulletins/apsb10-15.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader
~~blue:''<u>You may be able to update from the Adobe Reader installed on your system</u>''~~ instead of going to the Adobe site and downloading. Start > Program Files, find and click Adobe Reader to open, click Help, click Check for Updates. Allow the download/update to occur. If you use this method, no need to proceed with the instructions below, <u>'''but'''</u> do look at the two bulleted items at the bottom "'''<u>NOTE for IE:</u>'''" and "Also see:". Restart Firefox and check your new version here: http://www.mozilla.com/en-US/plugincheck/
~~blue:''<u>If you go to the Adobe site to download the current Adobe Reader:</u>''~~
-'''<u>use Firefox to download</u>''' and <u>'''SAVE to your hard drive'''</u> (save to Desktop for easy access)
~~red:-See the images at the bottom left of this post to see the steps to take on the Adobe site~~
-exit Firefox (File > Exit)
-check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader
*<u>'''NOTE: On Vista and Windows 7'''</u> you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''<u>NOTE for IE:</u>''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version. To install/update the IE ActiveX version, same instructions as above, except use IE to download the ActiveX installer. See: [[ActiveX]]
*Also see: http://kb.mozillazine.org/Adobe_Reader ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]
<u>'''Update Shockwave for Director (aka Shockwave Player)'''</u>: your ver. 11.0; current ver. 11.5.7.609 (<u>important security update released 2010-05-11</u>; see http://www.adobe.com/support/security/bulletins/apsb10-12.html)
NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
SAVE the installer to your hard drive (Desktop is a good place so you can find it). When the download is complete, exit Firefox (File > Exit), locate and double-click in the installer you just downloaded, let the install complete.
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox#_Installing_Shockwave Installing Shockwave]''' -
Every time I reboot and start Firefox v7 it tells me that I need to reboot to continue. I'm using Vista. I can't get out of this reboot window even after restarting the system. I tried to remove the program to re install it but I can't do that either. I removed Zone Alarm and Adobe Reader and that didn't help either.
Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
Startup - Gray Screen
Startup Issues - Resolve
Startup Issues - Resolve (2) -
Anyone having issues syncing iPhone 3GS with Microsoft Outlook 2007? iTunes says it is syncing but it will not update calendar or contacts. It just stopped working a few weeks ago.
I'm glad to hear that I'm not the only person struggling with exact issue. I've rebooted, upgraded, re-installed, pulled all my hair out as nothing works.
The biggest dissapointment with this thread is that nobody seems to have responded with a solution.
And yes I've managed to pull together enough intellegence to tick the box "sync to outlook" in iTunes - still nothing man.
Definately does not sync from phone to PC and is very hit and miss on PC to Phone. In other words now running 2 seperate calendars - Not helpful Jan. -
HT1386 ITunes says 'preparing to sync' but never goes any further (IPhone 5c)
ITunes says 'preparing to sync' but never goes any further (IPhone 5c and Outlook 2010
by reset option do you mean the DFU restore? worked for me, have you tried that?
if not - hold the lock and home button until the power down bar comes up. then hold the lock button for ten seconds - next continue to hold the lock button and press the home button for ten seconds - next release the lock button and hold the home button for 10 seconds. this should be done with the phone tethered. If done right and your itunes is configured as such, the phone will reload the drivers and start up itunes, and then prompt for a restore/update. -
A few days ago i small piece of plastic got stuck and subsequently fell out the charger hole of my ipod classic, although it still connects to itunes and syncs itunes says it has synced but there is nothing on my ipod! I have done this a few times and nothing seems to work! HELP! :/
Transfer all of your content to the computer:
Tunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
http://support.apple.com/kb/HT1848
Then try turning the device off and on again. I'd leave it off for 10-15 minutes, but that is up to you:
http://support.apple.com/kb/HT1430
If the item is still there, you may need to restore the device:
http://support.apple.com/kb/HT1414
Hope that helps . Worst case scenario, you may need to write into iTunes support to see if they can also help!! -
ITunes Freezes, Won't Sync With iPhone
I am relatively new to the Macbook family. Since I have purchased my Macbook air, the only complaint I have had is with iTunes. I have every upgrade that has been pushed out. The problem started when I first imported my library from an external hardrive, nothing would copy over, I reformatted the drive to work better with the Macbook and lost 8000+ songs. No big deal to me because it was time to clean a lot of the collection out. Now the external hardrive is fresh and formatted correctly. I have changed my library location to the hardrive and my music will show up in the library and play. However, it freezes all the time. The other issue I have is when I try to sync my iPhone 5 nothing will copy over, it starts then just gives me a message that itunes could not copy to iphone because the file could not be read or written. It makes no sense to me since all the files will play. Not sure what to do, I've done a million searches and nothing. I hate to say it by my iTunes, external harddrive and iPhone all worked flawlessly on my Windows machine. Any suggestions would be appreciated before I make a call to Apple Care.
Thanks!http://support.apple.com/kb/HT2292
http://support.apple.com/kb/TS3219
google is a wonderful thing -
I have the iPhone 4. I recently switched from PC to IMac. I am trying to sync my iPhone, but iTunes will not let me add or remove anything. Do I need to change a setting since I changed computers? I try to add songs from my music into my phone section and it will not go... Plus the playlists on my phone are not updated on my iTunes phone on my computer. Its like it never updated. What am I doing wrong??
Iphone will sync with one computer at a time.
When you sync to another it will delete the current content.
Make sure you have copied everything from your old computer to your new one first.
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