My iTunes shows will not play on my Apple TV

When I go to the purchased show I want to watch and click play it goes into its thinking screen like its about to play but then goes back to the screen where it asks you to play again. This is happening with all my shows. No message. I tried restarting and that did not work. Can anyone help?

I do not know if you are experiencing problems with renting or purchasing items from the Apple TV through iTunes, if so see: https://discussions.apple.com/message/23399558#23399558 to determine if there are the same problems you are experiencing. I have spent over 6 hours on this issue trying to isolate if it is a hardware, software, network, iTunes account, or Apple device issue. My initial results indicate it is a software specific issue related to the Apply TV hardware device.

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ITunes movies will not play; blank window.

I recently purchased several HD movies from the iTunes Store (~$15.00 or more each), and now I've discovered they will not play on my MacPro (I do not own a TV.)
When I click the movies a separate window opens (as usual), but it remains black and nothing plays, If I move the movie window to another screen (I have three 30" Apple Cinema displays connected to a 2010 MacPro) the movies still will not play on any of the screens. If I change the iTunes settings to open the movie in the iTunes window, the movies still does not play. This problem seems to be recent, I have purchased MANY HD moves/TV shows from the ITunes store and have not had this problem until very recently (a month or so.)
If I try to open the movie with QuickTime instead of iTunes I get this message: "This movie cannot be played because it is on a display that is not authorized to play protected movies. Try moving this window to a different display or disconnecting any displays that are not HDCP authorized."
The only thing I can find buried in the iTunes Terms and Conditions is "(viii) An HDCP connection is required to view content transmitted over HDMI." But I am not transmitting over HDMI, the displays are connected directly to the MacPro and I don't have any HDMI cables connected to the machine. There is NOTHING at the time of purchase that indicates the HD movie will not play on my Apple displays.
Is it just the HD version of the movie? Would the SD version play OK?
How can the displays I'm using not be "authorized" it's an Apple display, using Apple cables/adapters connected to an Apple MacPro.
Any insight, information, or constructive help would be greatly appreciated (I do have a Apple support call scheduled for tomorrow...)
Thanks.

Hi there,
You may find the information in the article below helpful.
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/ht3209
-Griff W.

I purchased a movie on iTunes, but it will not play on my Apple TV1. It says the Apple TV is not authorized to play this content.

I purchased a movie on iTunes, but it will not play on my Apple TV1. It says the Apple TV is not authorized to play this content.

Annoying isn't it.
This seems to have started at the end of October and may be some kind of 'authorisation expiry' on the original unit that needs updating.
Solution include:
Purchase something on the AppleTV1 itself with DRM (a free TV Show episode might be an idea if yiou can find one).
Remove the connection to itunes by removing the iTunes library from AppleTV's Computers>Settings menu, then add it back again.
Remember this will wipe synced content from the AppleTV if AppleTV1 is syncing (My Movies/TV Shows etc) as opposed to streaming (My Shared Movies etc) from that itunes library. In theory direct purchases on AppleTV that have never transferred to itunes might survive the 'wipe for a clean slate for a new sync' process that happens when you remove a sync library but don't risk it and right click on the AppleTV Device in itunes, choose Transfer Purchases if there are any prior to resetting the AppleTV Computers entry and readding the library. If AppleTV is streaming only it's very quick to remove the libarry and re-add it as there's nothing to sync when you re-establish the connection - it works I've done it. Purchasing a protected music video on my other AppleTV1 which was synced also worked.
Good luck
AC

Older itunes purchases will not play on newly authorized computer...

before i got an apple id i was using my aol account for my itues account id. eventually got an apple id which i've used to make purchases over the last couple of years. just got a new computer and the songs i purchased with my old aol itunes id will not play on the new computer. when i try to authorize the song using my current apple id it says my computer is already authorized to play the song. any ideas?

I meant to mention that I bought a new song from iTunes since getting the new iPod hooked up as a 'test' and it will not play either. I thought possibly the older purchases were associated with the other player...
Thanks

TS3212 Itunes song will not play when burned to a CD

When I burn a CD using a Itunes song it will not play. The Apple store said there is a program update for Itunes to fix this. Does anybody know about the program update?
Thanks

You need to go back to 7.4.2. I had the same problem and went to 7.4.3 and it still didn't work. Your problems should be resolved if you roll it back one prior. Here is the link:
http://oldapps.com/itunes.htm

I have thousands of songs dowloaded from my cds and purchased from itunes that will not play. It states the file cannot be found. What happened to them and where are they?

I have thousands of songs dowloaded from my cds and purchased from itunes that will not play. It says file cannot be found. What happened and where are they?

When songs cannot be found, it's either because they have been moved from the original location that you told iTunes, renamed or deleted.
So have you:
renamed songs?
moved them to a different loaction on your computer since you imported them into itunes?
deleted them since you imported them?
stored you iTunes library on an external drive? If so, that drive needs to be on and ready every time before you start iTunes.
... or is another programme renaming or even moving them, such as Windows Media Player? (It has been known to if you let it.) Did you previously use Windows Media Player?

What do you need to do if your itunes songs will not play on the macbook pro?

what do you do need if your itunes songs will not play on a macbook pro?
Message was edited by: 4801832361

You can probably import into a modern version of iMovie (8 or higher).
If you just wish to view the videos the free VLC player can play them back.

Just upgraded to new iTunes, downloaded shows, will not play.

I just upgraded to the newest itunes last night, and today I downloaded three episodes of Lost.
They will not play. It says time is elapsing, but there is no sound or video, just a gray screen.
Does anyone have any idea why?

Try the following: download BatChmod and run on the iDVD project package with the settings shown in the screenshot below:
Click to view full size
If your files use a different Group you can use it. Then launch iDVD and see if you can open the project file.
OT

Itunes videos will not play on Itouch-- HELP!! (please)

I recently purchased an Itouch, (& I love it!!-for the most part) I just have one issue... none of the videos I purchased in the Itunes store will play on it! They will transfer without issue, but when I try to play it on my Itouch I get this message: "This movie could not be played". So my tv shows, music videos, AND movies will not play! (note: all were purchased/ downloaded from the itunes store). [They will play on my old Ipod mini tho...)
I have spent two days perusing Apple support and all over the internet looking for a fix... nothing is working. I have the latest edition of itunes and everything. I have reset my Itouch, taken everything off and put it back on. I have un-installed and re-installed itunes... I have also done all of the trouble shooting steps... like the downloading of the sample video...
One message board told me that I could go to Advanced> Create Iphone or Itouch version & that should do the trick... nope. It's not even an option for me... and since I don't have QuickTime PRO it won't let me convert and export my videos either.
I am rather distressed about this, so I really hope you can help me.
Thanks!

Lesley W wrote:
It won't come up as an option for me either and I have an Ipod Classic, so it doesn't even seem to be one type of Ipod. It's driving me loopy!
I don't understand what your iPod model has to do with your version of iTunes...
... this option is in the iTunes' Advanced menu... if you have the latest version of iTunes installed, it would be right there... only grayed out if you don't have a video file selected.

ITunes music will play on iTunes but will not play in my iPod

I downloaded music from iTunes. It plays on my computer and shows up on my iPod. However, it will not play. When I attempt to play the iPod says "now playing" skipping all 25 tracks. The music is in the purchased, artist, music, etc. folders.
Any thoughts?
G4 Mac OS X (10.4.3)

You will be able to post a new topic in almost every Forum (not a Category)
E.g, click on Forum: Using iTunes for Mac and you will see a 'Post New Topic' icon at about top left of the window.
Use the 'Add to Library...' option from the File menu and navigate to the DVD.
Be sure to tick the checkbox ' Copy files to.....etc.' in Preferences>Advanced>General.
M
17' iMac fp 800 MHz 768 MB RAM Mac OS X (10.3.9) Several ext. HD (backup and data)

Installed tv series and one show will not play

I feel like I am getting the run around...
I downloaded to my itunes and installed on my ipod the tv series Big Bang Theory season one. Out of the 17 shows one will not play. I have tried uninstalling it and reinstalling it several times with no sucess. I have sent itunes the problem and they allowed me to redownload that show. Still with the same problem, I have installed the new download on my ipod and it will not play. After writing to itunes with my problem they tell me I need Apple ipod support, and gave me the telephone number to call...After calling and waiting on hold for 5 minutes I am being told it is an itunes problem not an ipod problem...I then decided to install it to my husbands ipod and the one eposide will not play on his ipod either. Any idea's on how I can get this to play?

hmmm, did you get 2 versions? With some moveies you get an HD version for your TV/PC, and an SD version for the iPod. I've only gotten the free TV episodes they give away, so don't know if this is normal for TV shows.
All I can think of, is make sure it's an SD version that goes on the iPod.
edit - on 2nd thought, you obviously know what you're doing if you can get the other shows to play. I would just keep after them. If you have an email with an Apple case number, keep replying to that.
Message was edited by: Katrina S.

Installed a television series and one show will not play

I feel like I am getting the run around...
I downloaded to my itunes and installed on my ipod the tv series Big Bang Theory season one. Out of the 17 shows one will not play. I have tried uninstalling it and reinstalling it several times with no sucess. I have sent itunes the problem and they allowed me to redownload that show. Still with the same problem, I have installed the new download on my ipod and it will not play. After writing to itunes with my problem they tell me I need Apple ipod support, and gave me the telephone number to call...After calling and waiting on hold for 5 minutes I am being told it is an itunes problem not an ipod problem...I then decided to install it to my husbands ipod and the one eposide will not play on his ipod either. Any idea's on how I can get this to play?

hmmm, did you get 2 versions? With some moveies you get an HD version for your TV/PC, and an SD version for the iPod. I've only gotten the free TV episodes they give away, so don't know if this is normal for TV shows.
All I can think of, is make sure it's an SD version that goes on the iPod.
edit - on 2nd thought, you obviously know what you're doing if you can get the other shows to play. I would just keep after them. If you have an email with an Apple case number, keep replying to that.
Message was edited by: Katrina S.

ITunes videos will not play

Ever since I've updated to the newer iTunes version, my videos will not play correctly. Any video I bought on iTunes will not work. Also any video previews or trailers from iTunes will not work. Any other video from online or ones that I've recorded work normally. When I try to play a video, this is what it looks like:
The picture does not show, but the audio plays perfectly. Quicktime and every other software is updated. I've tried to find the answer on the forums but couldn't find one similar to my problem. Also, I cannot contact any apple support by phone because I'm currently living in China and this or e-mail is the most conveinent.
Help!
Thanks,
K.

Hi Oicrylic,
If you are still having video playback issues in iTunes, you may want to try the following user isolation troubleshooting to see if the issue can be localized to either a user or a system level cause.
Apple Support: Isolating an issue by using another user account
http://support.apple.com/kb/TS4053
Mac OS X: How to troubleshoot a software issue
http://support.apple.com/kb/ht1199
Regards,
- Brenden

Downloaded iTunes song will not play

iTunes version 7.1.1.5
Yesterday I purchased a song from iTunes. It will not play at all.
I only have the one account and have not authorized any additional computers. It shows up in the library but when I double click the song it does nothing. If I play the preceding song iTunes skips the new song and places the one after. All artwork and everything appears to have been downloaded properly.
Additionally, I downloaded a nother song earlier yesterday and I have no problems with it.
Thank you for your help.
Howard Windows 2000

This link tells you how to report problems with downloads:
http://www.apple.com/support/itunes/store/download/

Digital copies of Hugo and Transformer's with iTunes extras will not play

The copys of Hugo and Transformer's that came with a digital copy, that I had to download from iTunes will not play. When I try to play them it says "This movie requires QuickTime, which is not supported by this version of iTunes."
I have the latest version of iTunes installed and all of my other digital copy movies work fine. I thought it might just be a corrupt download, so I deleted the Transformer's movie, and to my suprise, I can't redownload it! If I go into the finder and find the file in itunes and try to play Hugo, there, it opens up Quicktime and plays just fine.
Anyone with either of these movies please chime in. I haven't tried much to fix this, as I don't know what to do. Thanks!

I just found this thread because I had "The Big Lebowski" and "Harry Potter, Deathly Hallows Part 1" doing that to me.
Your solution worked.
Then after those were back in the library with their nice album art, I see that Hugo had gone to the "gray cube" and wouldn't play! The "Extras" interface would, but not the movie. So I did it to that movie. There were multiple movies in the list, the Extras and the Movie itself. When I went to add it back in, I just got the movie, not the Extras interface.
Has anyone else figured out how to get the Extras back?

My iTunes shows will not play on my Apple TV

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