My iTunes sidebar is open but empty. All lists including playlists and devices are gone.

The sidebar on my iTunes page is suddenly empty. All of the lists of playlists, devices, etc are gone. How can I retreive them?

Have you checked if any library items have been disabled or deselected in the iTunes preferences panels (General, Parental)?
If enableling library items in the Preferences settings does not bring
any of your library items back to the sidebar, you may have a problem with your iTunes library or your itunes preferences file.
Check first, if iTunes is working well when you switch to a different iTunes library. You can create a new iTunes library for testing by quitting iTunes and relaunching it while holding down the alt/options key. Then select a new name for new library and view the sidebar for this new library. Does it look o.k.? YOu can switch back to your regular library the same way.

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I've just updated my iPad2 to iOS 5.1 and now can't open MyWallet where all my secure info and passwords are held. HELP

I've just updated my iPad 2 to iOS 5.1 and now can't open MyWallet where all my secure info and passwords are filed. HELP!

The app hasn't been updated in almost a year, so it may not be compatible with iOS 5 or 5.1. They have next to no support information on their web site, so you may need to email them:
[email protected]
The normal route for a single app that won't launch is to remove and reinstall it, but that would probably lose all your information unless you have it synched to a computer. I'd suggest contacting the developer.
Update: their Twitter feed says that they've had to do a number of updates for iOS 5.1 to fix an issue that was crashing all their apps under 5.1, and have submitted them to Apple. So stay tuned for a while and look for an update.
Regards.

When I upgraded iphone to ios 5 and all of my pics and videos are gone. I remember doing this through iTunes. Can anyone help me please?

When I upgraded iphone to ios 5 and all of my pics and videos are gone. I remember doing the upgrade through iTunes. I've looked in iPhoto and iTunes. Does anyone have any sugesstions of how I can get my pictures back?

For some reason, did you fail to use the iPhone as intended? Meaning copying the pictures and videos off the device regularly so that in the event the device is lost/stolen or simply fails, copies would exist on your computer?
You can try restoring from the backup created prior to the update, but it is strongly recommended that pictures/videos be copied off the device on a regular basis. Then any pics/vids that the user desires to keep on the device can be synced back via iTunes.

Mail application is still there. All of my emails and folders are gone since iCloud. How can I get them back using Snow Leopard? Or can I? Do I have to wait for Mountain Lion?

Mail application is still there. All of my emails and folders are gone since iCloud. How can I get them back using Snow Leopard? Or can I? Do I have to wait for Mountain Lion?

I need to check a few other things...
Click on 'Mail' in the upper left corner next to the Apple ()
Click Preferences
Click the 'Accounts' tab
Make sure your iCloud account is highlighted in the column on the left.
In the account information section what does it say next to:
Incoming Mail Server?
Outgoing Mail Server?
Also, did you use MobileMe before the iCloud?

All of my playlists&play counts are gone! iTunes crashes wenever I open it!

Out of nowhere, the iTunes on my MacBook broke! First, some of my songs were gone, then all of them! So I re-added them, but all of my playlists and play counts were gone! Now, whenever I even open iTunes, my whole laptop freezes up and I have to shut it down. Why did this happen/how can I fix it/can I get everything I lost back?! PLEASE HELP ME!!!!!!!
Mac OS X (10.4.9)

You should probably post your question in the iTunes discussions:
http://discussions.apple.com/category.jspa?categoryID=149

HT201272 I upgraded my iPad 2 and now all my music, games, and apps are gone. I went to iTunes and selected music but they are saying there is no purchase. I have all the receipts. Denise

Okay, I've tried everything to recover my past purchase from iTunes. I upgraded my ipad2's OS system and apps, music, and games are gone. I've gone to the iTunes store ane it said I had no purchases. I do have the receipts. How do I reload my purchased programs?

Sync is only oneway, from PC to your device. Unless you have the music on your PC, iTunes is going to wipe out what you have on your device if you are syncing to a new library.
To re-download your purchases from iTunes on your computer:
Go to the iTunes Store and select "Purchased" from the Quick Links side bar on the right. Go through all the tabs to download again for free

ALL pictures in iPhoto *and* PhotoBooth are gone :( please help

Hello,
I have a bit of a dilema here. On 6-27-07 (actually 6-28 cause it was after midnight), my daughter and I were taking pictures in photobooth. I selected the iPhoto icon from the PhotoBooth picture to send a copy of those pictures to iPhoto.
PhotoBooth froze up after doing several of them and wouldn't work. I am trying to remember from memory (which is swiss cheese from the MS), but I think I had to do a hard shut down. When I tried to go to iPhoto, it acted like it was my 1st time using it and it began asking me questions as if I was setting it up for the 1st time. ALL pictures are GONE. Everything in iPhoto and PhotoBooth are GONE I don't know what I did or how (if I can) to fix it.
Can anyone possibly help me? Lots of precious memories gone. I was recently going to read how to do a back-up right before this happened. Now I wish I hadn't gone to sleep that night until I learned how to do it and actually did make a back-up
My husband called Apple and they told him to do something and now that has created approximately 3 copies of random pics and not all of them, or I would just delete the extras. My husband may have done something wrong to have it make extra copies of the pictures it has now, I don't know.
My husband didn't seem like he was happy with the help that he was getting at the time. So, I found my way here again!!! I have been to the discussions boards once before, but I forgot how to get here (serious swiss cheese memory from MS). I have to save ALL websites that I like to my favorites or I should say 'Bookmarks' or I will probably never find it again. <embarassed>
**I will tell you a little about me and the use of my mac....... I have Multiple Sclerosis so my husband purchased the lap top to make it easier for me to get online and not be stuck to one chair which makes me hurt bad. I am new to Mac and have always used a PC.
Anyway, when we purchased it we explained that I would mainly be using it for Internet use and for the pictures that I take (I am disabled, so that is about all I can do but I thoroughly enjoy it), which happens to be more than the average person since I have a new Grandson
Any help that anyone can give me, I would TRULY APPRECIATE!!!!!!
Thanks,
New2Him

Brenda,
You're quite welcome.
That does sound like your original library. It makes sense to me; your husband was probably told to drag it to the Desktop by the Apple help desk person. Look inside your Pictures folder for the other two iPhoto Library folders. If you don't find them there, do another Finder Search. Click once on a found item in the Search window to see its path at the bottom of that window. That should help you locate those folders.
After you find and rename or delete the other libraries, you will be ready to create a new library. (You might not want to delete those other folders yet - in case some photos are missing from your main library. But if you are sure that nothing in them is original, go ahead and Trash them to free up the space.)
To create a new library, Option-launch iPhoto and click "Create Library." By default it will be located in your Pictures folder and named "iPhoto Library." You can change the name if you want - say, "iPhoto Library New" before you click "Save." A new, empty library will open. Drag the right corner of the window up so that it fills only about half of your screen. Do iPhoto > Preferences > Advanced and make sure that there IS a check in the boxes beside "Copy files to iPhoto Library folder when importing to library" and "Add ColorSync Profile".
On the other half of your screen, open a Finder window. Set it to column view and navigate this path: Desktop/ iPhoto Library/ Originals/ 2007/ (Film Roll folders). It is these Film Roll folders that contain your photos. Select all of the Roll folders and drag them as a group over the iPhoto window until the cursor shows you a green plus symbol. Drop them in the main viewing area of the iPhoto window. iPhoto will indicate to you that it is importing. A film roll will be created for each folder that you dragged. [Tip: if you want an Album to represent each film roll, then drag them to the Source Pane (left column) instead of the main viewing window. This will create an Album and a film roll, both with the same name as the imported folder.]
I have read that the film roll date can be wrong after importing, so you may want to check the dates as you go. Open the Info Pane in the lower left corner of the iPhoto window (click the little i). When you select a Roll, its info will display in the Info Pane. You can edit the Roll's title and date, if you wish.
When the 2007 rolls have all been imported, switch to the Originals/ 2006 folder, select the roll folders, and drag to your iPhoto window. Repeat for each year in your Desktop library.
This will recover your Original, unedited photos in the same film rolls as before. What cannot be saved is your Albums, Slideshows, Books, titles, keywords, ratings, and other metadata. These were contained in the database file that was damaged during the iPhoto hang or subsequent hard shut down.
If you had spent significant time editing your photos, then you may want to have a look in Desktop/ iPhoto Library/ Modified to see if you wish to save any of the edited versions. There is no way to reconnect the edits with their Originals; that info was also stored in the database file. But if you want to import them to your library you may. Be aware that this will cause the appearance of duplication, much like you had in the library your husband created. If you can part with your edited versions, then it is much easier to discard them. (If not, be selective.)
I'll look forward to hearing your progress. Regards,
Shelly

I recently downloaded a bunch of songs an ringtones from Itunes on my phone. I synced up the phone to my computer to back up the files and to charge it and afterward all the new music and ringtones are gone?! Checked iTunes and they're not there either!

I recently downloaded a bunch of songs and ringtones to my iPhone 4 and when I synced my phone to my computer to back up the files and to charge the phones the ringtones and songs were gone. They disappeared from my phone and from my iTunes as well. I checked my my iTunes for downloadable items and there was nothing there. I went onto iTunes and tried to download the same things that I had previously and when I did it said I had already downloaded them? iTunes only gave me the option to purchase the music and ringtones again. Does this happen often or is there something wrong with the software on my iPhone?

Hi,
Did you have the music in your iTunes library on your computer when you signed up for match? How did you transfer the music from you iPhone to your computer? Do you have a back up.
Jim

IPhone 4s update was interrupted and message said phone had to be reset to factory settings. Lost all photos from phone in process of transferring to pc. Copy of my backup overroad that phone and all the old data and photos are gone.

My boyfriend and I share an iTunes account. I just tried to update his phone and during the update an error message occurred saying that his phone had to be reset to factory settings. It said it was an un setup phone and needed plugged in to iTunes. With no other choice, we had to select reset to factory settings. Now, my phone backup through iCloud downloaded onto his and all of his contacts and photos were overridden by mine. His photos were in process of transferring from the phone to the pc while this occurred and over 900 of them were complete when this happened. They don't show up on the pc now either since the sycn wasn't finished. Is there a way to get them back? When we plug his phone in now it shows my name instead of his so I'm not sure how to get to an old version of his backups even.

Error -1 indicates a hardware issue with the device.
Read here > http://support.apple.com/kb/TS3694
The device should still have warranty but unfortunately any service needs to be done in the US.
Warranty check > https://selfsolve.apple.com/agreementWarrantyDynamic.do
Is it possible for you to send the device home and have a family member take it to the Apple Store?

HELP!!!! All my photo books and slideshows are GONE!!!!!

Ran iPhoto 6 on my iMac, and to my horror, found that all my photo books and slide shows (I had tens of them, almost as many as I had albums) are gone!!!! No, I didn't backup my iPhoto library.
Is there any way on God's green earth to restore these? I worked hundreds of hours on them!!!!

Celeste:
Welcome to the Apple Discussions.
First try launching iPhoto with the Command+Option keys depressed and follow the instructions to rebuild the library. Select the first three options, ignoring the one regarding orphaned photos.
If that doesn't work you'll have to start over with a fresh library as follows:
Creating a new library while preserving the rolls from the original.
Move the existing library folder to the desktop.
Launch iPhoto and, when asked, select the option to create a new library.
Drag the Originals folder from the desktop into the open iPhoto window.
This will create a new library with the same rolls as the original library. However dates on the rolls may be different but can be edited as you would the roll title.
Once this is completed you can delete the Originals folder from the desktop and the iPhoto Llibrary folder. If desired, you can keep the older library folder to try other fixes on it.
In the future I recommend you make a backup copy of the Library6.iPhoto file after each import and after doing a lot of editing and organizing in the library. Then if you experience a similar crash all you need to do is replace the damaged database file with the backup copy and you'll be back to the same place in the library as when you make the backup. See the Tip at the end of my signature.
Do you Twango?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've written an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.

IPod Nano synced with itunes after checking a box now playlists and playcounts are gone

Hello, I have a macbook pro with OS X and and iPod Nano 7th Generation, and recently I entered iTunes with my iPod connected and I entered the iPod tab in the side bar. From that tab I entered 'Music' and checked. Erasing my playlists and playcounts?!

Hello, I have a macbook pro with OS X and and iPod Nano 7th Generation, and recently I entered iTunes with my iPod connected and I entered the iPod tab in the side bar. From that tab I entered 'Music' and checked. Erasing my playlists and playcounts?!

After update to IOS 7.0.4 all notification of Line and whatssapp are gone. what should i do?

After update to the lates IOS 7.0.4, all social app such as Line, Whatssapp notification are gone. What should I do?

You cannot uninstall the update. Apple does not support downgrading. What troubleshooting have you done? Start with a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot. Are you syncing contacts with iCloud?

Hello..please help... I updated my 3gs and thought I had backed up, but i didn't...now all of my songs and apps are gone. Is there any way to retrieve this??

hello...i updated my 3gs and didnt back up my songs and apps...is there any way to retrieve them?

Itunes content is not included in the backup that itunes makes when syncing.
You should always make sure that you have transferred all of your purchased itunes content to your computer before any update.
If you failed to do this, then you can redownload as expalined in the previous post.

I synched my iPhone yesterday and then updated it. Now all of my music and apps are gone.

How can I get them back?

Thanks. I think I'm going to try and revert my old 3GS to factory settings, put my last back up on it and manually enter all my phone numbers. I'm too worried about messing everything up! I'm typically good with technological issues but my iPhone scares the crap out of me since it is so essential to everything haha

How do you correct Windows 7 "you can't log in because of a server error"? I have tried all suggestions on this forum and still continues to be a problem. All my other computers and devices are fine.

I have reset winsock, I have disabled firwewall, virus program, - tried everything. Still no luck. Looks like many people are havoing the same problem. What IS the problem and how can it be fixed?

Antonio,
Show ... it worked ... you are the man! This hint of clicking the right mouse button on the prompt and run as Administrator was perfect.
Thank you very much

My iTunes sidebar is open but empty. All lists including playlists and devices are gone.

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