My itunes software (current) will no longer recognize my iPhone 5 or 5c.

When I connect my iPhone to the computer with iTunes open I receive the following message"iTunes could not connect to the iPhone "John Phone" because an invalid response was received from the device' I receive the same message from both the iPhone 5 and 5c. Where might my problem be? In the phones or iTunes software?

Howdy Jdixon44,
If you are having an issue with iTunes not recognizing your iPhones when connected to your Windows computer, I would suggest that you troubleshoot using the steps in this article -
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

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ITunes crashed and will no longer recognize my iPod Touch!

My new computer crashed last night while my iPod Touch was in the process of Syncing with my iTunes account. When it came back up it had to try and recover my iTunes Library. After it did I had to go into my stuff and find all my music and re-add it to my iTunes Library. That wasn't too much of a problem, I've got back all of my songs, but my apps are all gone and when I try to Sync my iPod Touch with my iTunes Library it gives me a message saying that my iPod Touch is Synced with another iTunes Library and can only be Synced with one at a time so I need to erase my iPod's memory and reload everything from my computer. The problem is that since it doesn't have any of my apps on there it would completely erase all of my apps and any data I have on them. So what I want to find out is how I can get it to recognize my iPod Touch again, or if there is a way I can save all of my app data from my iPod Touch and then reset my iPod Touch so that it will recognize it again and then just Sync it again to get all my app data back that would be great too. I just don't want to lose anything. I have seen several similar issues but nothing that really seemed to be the right fix for my particular issue so any help will be greatly apprediated!
Thanks,
L.M.

- Transfer itunes purchases to the computer by:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
- You can also redownload them by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- When they are in your iTunes library, connect the iPod to the computer and make a backup by right clicking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup.

My computer (windows 8) will no longer recognize my iphone

Just recently (last two weeks) when in itunes-it does not recognize that my iphone is connected. I can here the connection (beep) and it shows up in my hardware panel, so the computer knows its there. I've reinstalled Itunes, deleted, updated, reinstalled drivers, changed USB wires-what esle can it be.
Its almost as if the Iphone is being told to open in WIndows phone (its tried a couple times, so i deleted windows phone app on laptop) and now it opens the phone as a file...when i right click it doesnt allow me to tell it to "open with" so theres notheing to change....anyone?

Found it..the other sites had me updated the driver, but for some reason it was updating and locating wrong driver.
To find correct Apple Driver...
Go into Control Panel>Device Manager>Portable Devices> Apple Iphone>right click Iphone and select UPDATE DRIVER SOFTWARE- From there choose LOCATE ON MY COMPUTER...Important look for this file and update:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
Reopen itunes and reconnect phone to computer-should come up right away.

IPhoto will no longer recognize my iPhone and auto download images since updates, help, I use this non stop for online business which has been halted

imac with latest updates / iphone 5 , worked previous to iphone recent update , had to rebuild the photo library first now it downloads nothing new when i plug in the phone to the imac

Try this possible fix:
Robin Johnson
This solved my questionRe: ios update problem - 7.1 11D167 iphoto not picking up new photos
Mar 20, 2014 7:15 AM (in response to JdinPa)
I figured out the fix for the Mac users having this problem. I connected my iPhone to my iMac and started iTunes. A dialogue came up in iTunes, I OK'd that and then OK'd the usual "Do you trust this Mac" that comes up on my iPhone.
Suddenly Image Capture launched itself and there were all my photos, ready to be downloaded.
As a workaround see if Image Capture can see and download your photos to a folder on the Desktop. They can be imported from there into iPhoto.
OT

HT201269 how come all of a sudden my computer will no longer recognize my iPhone?

my phone was working fine, and one day i pluged it into my computer USB as i always do, to check updates, sync, and load pictures on my computer. well a couple weeks ago, i did this as i did every day prior, and bang it doesnt work. went out and got a new USB charger cable thinking maybe i had damaged wires or somthing, but even then it still didnt work. when i took it to the apple store, they had no issues getting my phone to be recognized. I was also a bit upset and disappointed that the person who set up the appt for me to go to the apple store (an hour drive). please if you have had hea

Could be a problem with the USB port on your computer. Try a different port.
Also reboot the computer and reset the iPhone. To reset the iPhone press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

My PC no longer recognizes my iphone or ipad but it does recognize my ipods

since i downloaded the latest itunes software my pc no longer recognizes my iphone or ipad as a device.
I've reloaded itunes and still no luck...any ideas?

Hi Allan;
I tried all those steps and still no luck.
Maybe Apple support will actually caqll me back this time and be of some help.
Thanks for trying.

After apple wiped my hard drive, my computer no longer recognizes my iphone 4. It will charge, but doesn't show up in my sidebar or in itunes. My computer says there are no software updates available. I'm running OSX 10.5.8 and itunes is 10.3.1.

After apple wiped my hard drive, my computer no longer recognizes my iphone 4. It will charge, but doesn't show up in my sidebar or in itunes. My computer says there are no software updates available. I'm running OSX 10.5.8 and itunes is 10.3.1.

After apple wiped my hard drive, my computer no longer recognizes my iphone 4. It will charge, but doesn't show up in my sidebar or in itunes. My computer says there are no software updates available. I'm running OSX 10.5.8 and itunes is 10.3.1.

Since downloading the most current iTunes software I can no longer print the insert (label) for a jewel case. The songs are printed over each other and can not be read. Any suggestions? Thanks.

Since downloading the most current iTunes software I am no longer able to print an insert (label) for a jewel case. I click on print, choose jewel case and then it doesn't matter which option I choose for the insert it will only print the songs over each other in a 1 inch section so that it can not be used or read. If instead of clicking on the jewel case I click on list it works fine and prints an appropriate list. I have always updated the iTunes software the first time I am offered to do so and I have never had a problem printing the jewel case inserts. Since this issue is not about a piece of hardware iTunes help will not help me.

Did you ever get a response?
If you so how did you correct the problem?
I have the exact problem you had.
Please let me know.
Thank you
<Edited by Host>

I recently upgraded iTunes to 11.1.4.62 and then itunes would no longer recognize my iphone 4s and iPod

I recently upgraded iTunes to 11.1.4.62 and then itunes would no longer recognize my iphone 4s and iPod although I can see the iphone but NOT the iPod on the computer (windows 8.1 Pro). I checked everything , cable, services, stop and start and automatice, etc.and went through all the steps on the apple support site, to include removing all apple software in the designated order and reinstalling it. iTunes still doesn't see the iphone.
The Apple iPhone shows up only under protable Devices in the Device Manager window and has a Yellow ! warning triangle, and there is no Apple USB controller in the devices menu.under Universal Serial Bus Controllers. When I look under the properties of the Apple iphone, it says in Device Status, to reinstall the drivers for this device (Code 18).
When I do this, I get the following: "Windows found driver softweare for you device but encountered an error when attempting to install it" Apple Mobile Device Driver One of the installers for th this device cannot perform the installation at this time. I tried both suggested locations on the C: drive.
Also I can't seem to find out how to install the Apple USB Contoller or is that related to the problem above?
The iphone and my ipod work fine with this version of itunes on Windows 7 on my laptop. is it possible that I am missing a critical update from Microsoft on the driver and USB controller? I have been leery of installing them since my computer had problems with some updates in January.
I 've tried every thing listed in this forum, I think, and the Apple support page on this subject. Please help!

Version 11.1.5.5 of iTunes was just released today. If you update to that, does that help with the recognition troubles?
http://www.apple.com/itunes/download/

Since upgrading to Windows 8.1, iTunes no longer recognizes my iPhone or iPad. I tried to reinstall iTunes. That did not address my problem. Any suggetions on what I should do?

Since upgrading to Windows 8.1, iTunes no longer recognizes my iPhone or iPad. I tried to reinstall iTunes. That did not address my problem. Any suggetions on what I should do?

Hey Bob0725!
Here is an article that will help you troubleshoot this issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden

Itunes no longer recognizes my iphone since updating

Itunes no longer recognizes my iphone since updating. Can you help me, please ?

Hy there,
In order for you to solve this problem you have to follow these stept if your running windows:
1'st step is to go into the device manager
2 step is to go to portable devices (it is rught under network adapters)
3 step is to right clic apple iphone and click update drivers
4 step is to brows your drivers from C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
After that your itunes will pump up alown and youl see your iphone right there.
Good luck and sry for my bad righting.
Andrei

ITunes no longer recognizes my iPhone 4

I have had 3 iOS devices connecting to iTunes on Windows for more than 4 months. For some reason iTunes no longer recognizes my iPhone 4. My iPad and iPhone 4S still work as they should. Windows sees the iPhone 4, but it never shows up in iTunes. I followed the advice for getting services restarted in Windows, but since it's only one device that's an issue I'm thinking there may be an issue in the iPhone 4. Ideas?

try this, it worked for me...
http://support.apple.com/kb/TS1538

I have an older ipod...ever since I updated the itunes software my ipod no longer works in my car. my car is a 2013 mercedes E350. Is there a way to go back to an older version of the itunes software?

I have an older ipod...ever since I updated the itunes software my ipod no longer works in my car. my car is a 2013 mercedes E350. Is there a way to go back to an older version of the itunes software?

If it's an older iPod, its software is not being updated by Apple. So, I don't see how updating iTunes would make the iPod not work with the car's audio system, since iTunes just updates the song files (not how the iPod operates).
Does the iPod work by itself (play songs), when disconnected from the computer and iTunes?

MacBook Pro will no longer recognize new SSD via USB

I just received a brand-new 512 GB Samsung 840 Pro SSD from Newegg this morning.
I own a 15-inch MacBook Pro (Mid-2012) with 16 GB of RAM and a 2.3 GHz Core i7 running Mavericks (10.9.1).
Earlier today, I plugged in the SSD via a third-party USB-to-SATA adapter that I also purchased from Newegg at about the same time. The machine recognized the new drive, and I opened up Disk Utility to format the drive as Mac OS Extended (Journaled).
Once that finished, I used Carbon Copy Cloner to clone my existing HDD to the SSD. Before it began, the program asked me to create the Recovery HD, so I enabled that option. The rest of the process proceeded smoothly. I quit CCC, ejected the drive, and put it away for the rest of the workday.
When I arrived home tonight, I plugged the SSD back into the Mac in hopes of test-booting it externally. Unfortunately, the machine will no longer recognize that anything is plugged into the Mac. I find it highly unlikely that the USB adapter could be malfunctioning; I unboxed it this morning and it's been mere hours since the successful clone attempt. I also find it hard to believe that the SSD could be broken, either.
I tried to disable rEFIt and manually invoke the boot selection screen, but even when that happens, the drive fails to mount. For the same reason, I can't erase the drive to start over, either. I've tried both USB ports, as well as rebooting with the SSD connected and unconnected.
My research tells me that people often have problems trying to get SSDs to boot when they've been installed in the drive bay, but nothing I've seen suggests anyone's had a problem booting from the external SSD after a successful clone attempt. What am I missing?

I'd start by resetting the SMC. Follow the method for "a battery you should not remove yourself."
http://support.apple.com/kb/ht3964
I have no experience with Samsung SSD's, but I've read a number of posts here of people having problems with some of them. That could be a possibility.
The other thing you could try at this point is to swap the drives. If it's cloned already and the drive is good, it should boot. That would indicate the enclosure failed after the copy.

ITunes 10.1 upgrade no longer recognizes iPhone 4

I've just upgraded my iTunes to 10.1, however it no longer recognizes my iPhone 4.
I've restarted both computer and iPhone with no luck. I've also tried multiple USB ports, still no change. iPhone is running OS 4.1
Anyone else experiencing this issue?

try to change usb-port. probably you have a problem with one.
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My itunes software (current) will no longer recognize my iPhone 5 or 5c.

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