My itunes store account may be been hack

just happen that some purchases did with out any action from me,
the items I mean is Cartel Wars, 1000 Cartel Points, which I didn't know it.
What can i do?
I need my credit back and if it happen because been hacked then Apple's should try to prevent.
Thanks

My experience in this situation has been that's it's related to the visa card, and not necessarily the phone or the iTunes store. In addition to verifying all of the credentials on the card as entered, I'd also check with you card bank and see if they have declined the charges due to some type of security concerns. I have a Chase card, and they will decline a charge even though there are sufficient funds available, if the charges meet some security screening criteria.

Similar Messages

How do I get a list of past transactions? My account may have been hacked.

Hi,
I just noticed that someone has charged up almost $300 in charges in my iTunes account. This could be my son, or someone may have hacked in. How do I get a listing of what these charges were for?
Thanks,
Dan

Did you notify your credit card company/bank and dispute these charges?
Did you remove yoru CC info from the iTunes store?
I leave my CC info blank until I want to make a purchase, I add it, make the purchase then immediately remove it.
The iphone goes on ebay today along with all the apps.
Why?
Note that the apps cannot be resold.
They are linked directly to the iTunes account they were purchased with.
Note that simply getting rid of th eiPhone will not prevent your son (or whoever) from using the iTnues acount to purchase

My itunes store account it still active but its declining my visa account which i have been using for a while to download apps

My itunes store account it still active but its declining my visa account which i have been using for a while to download apps

My experience in this situation has been that's it's related to the visa card, and not necessarily the phone or the iTunes store. In addition to verifying all of the credentials on the card as entered, I'd also check with you card bank and see if they have declined the charges due to some type of security concerns. I have a Chase card, and they will decline a charge even though there are sufficient funds available, if the charges meet some security screening criteria.

I added Gmail to my iTunes store/account. Now I cannot access the Store and after I enter my Apple Id password it tell me I need to verify my Gmail acct, press ok for details. Once I press ok, the screen shows my Gmail address and underneath it states m

I added Gmail to my iTunes store/account. My gmail account is: [email protected] and it shows up on the settings in iTunes, and my account. The problem is I cannot access the store with this ID. A response says: You have not verified your ID, press ok to review instructions to verify your ID.
Reply to this is: An email has been sent to the address below with a link to verify your Apple ID. Make sure to check your email and follow the link to complete the creation of your AppleID.
Beneath my email address:
Your Email has already been validated successfully. Thank you.
Please HELP.
I am using:
Windows XP
Internet Explorer 9
Norton 360
iPhone 4
Google toolbar on my computer.

Hi Michael,
Yes it is now resolved but not after I send iTunes a request for help and explaining the problem. They send a first reply explaining how I needed to verify my account and gave me the link to do that. You and I know that this did not help, so I replied telling them that this was not working and iTunes did the reset for me.
You may want to open a help ticket with iTunes help. That is the only way it works.
Regards,
Gloria J Bisson

Question about multiple computers on one iTunes Store account

I have an iPad which I need to sync with several (actually 8) different Macs around the country. This is the nature of the work I'm doing at the moment. I plan to set all 8 Macs to the same iTunes Store account. I don't need to authorise them to play music or video, but I do want to be able to transfer content and apps I purchase so that I can backup the iPad whichever office I happen to visit. If I purchase an app in one office, presumably I can download it again for free on any of the other Macs should I need to. Understand that this is purely so that I can sync and backup in multiple locations without losing my apps or content.
Does anyone know if what I'm proposing will work? Is the "Authorized Computer" limit purely a limit on playing back content in iTunes? Or will I be prevented from syncing my apps and content on more than 5 computers?

What is not yet clear is quite how the new rules square up with the old rules that one account can be authorized on up to five computers and up to five accounts authorized on any one device.
Unless I'm much mistaken I think you can backup an iPad/iPhone on any computer running iTunes without authorizing it to any of the individual accounts that may have been used for purchased content on it first, although transferring purchased content from the device to the computer does require prior account authorization.
Since you can re-download apps at any time and, at least if you are in the US, now re-download previously purchased music, I think you should be fine. Thought I'd still suggest that it might be easier to take a portable version of your library with you than set up eight independent instances of iTunes.
tt2

Logging into iTunes Store Account

I wonder if someone can help? I've seen similar problems on here but slightly different to mine. I've already tried emailing Apple support but no joy!
For the last couple of weeks I've unable to access my iTunes store account on my laptop.
When I try to sign in and I enter my login details (which are correct cos I'm still able to access via iPhone)The system appears to be loading as the black and grey is box at the top is moving but then nothing happens and there are no error messages.
When I run diagnostics it tells me that a secure connection to iTunes is unsuccessful and not in safe mode and that I'm not an administrator but yet I'm the only person to have a user account on this laptop so therefore I am the administrator. It also says the connection timed out! I've tried uninstalling and re-installing which in itself took 3 weeks as for some reason I'm not been able to access any Apple related websites either! Even now I can only view certain Apple websites but yet any other sites apart from Apple seem to be fine. I've checked my firewall which says that iTunes is ticked in the exceptions box and also that the SSL3 and TLS1 options are selected in advanced Internet Options.
Any other suggestions would greatly appreciated!

When I run diagnostics it tells me that a secure connection to iTunes is unsuccessful and not in safe mode and that I'm not an administrator
Then you're probably not.
but yet I'm the only person to have a user account on this laptop so therefore I am the administrator.
Not necessarily, no. There is an account in Windows actually titled "administrator", distinct from your user account. Your user account may or may not have administrator privileges, depending on what was granted when the account was created.
a secure connection to iTunes is unsuccessful
That usually suggests some sort of firewall, privacy filter, or antivirus/antispyware utility is blocking the connection. This block may be in software on your laptop or in any router through which your Internet connection runs. From your description of your other problems, it definitely sounds like some sort of firewall to me.

Money dissapeared from my iTunes Store account!

Money dissapeared from my iTunes Store account.
On 6th of may 2011 I put $17 to my Virtual Visa. At the same day I spent$0.99 and then 14th of may I spent $6.97 (I saw purchase history). I have not opened iTunes untill 27th of may. Theoretically, there should have been $9, but when i opened iTunes and tryed to bought some app for$0.99 an inscription appeared: "Your credit card was declined. Please provide valid credit card information and click Done to continue using the store". I entered all info correctly but when i click Done, nothing changes!!! What's going on?!

From what I've been able to turn up, thousands of people have had the same thing happen to them since 2008. Apple has yet to release a statement on the gift card hackings and does not respond to customers who have been stolen from with a solid policy (i.e. some people get refunds, some get nothing, other lose all their purchased songs when their accounts are forcibly closed).

How to get Apple ID and password that is different to iTunes store account which I have already activated and completed contracts, tax information and bank information I want to create a Paid Books Account use apple ID

I was given this address from the Apple customer support team.
I have an active existing iTunes store account and use the same Apple ID for signing into my iTunes Connect Account that distributes Apps.
I have created some books using the iBook author and in order to distribute content on the iBookstore I have been told electronically that I need a new Apple ID and password that is different to iTunes store account which I have already activated and completed contracts, tax information and bank information valid until 2013?
I want to create a Paid Books Account using the same email address, tax information and bank information. This has been most frustrating, as I cannot get passed the sign in section and there is no contact person I can speak to. I was of the understanding the iTunes connect account and the Developer programs which I paid good money for is all what I needed to be paid for selling iBooks on the iBookstore???
I only have one email address and wish to also use it for the Paid Books Account. I have books ready to be exported and published.
I am also having trouble locating and downloading iTunes Producer. I understand I need to have the Paid Books Account active to access the iTunes Producer program. Please help.
See additional information below:
What device did you use to connect to the store? Mac computer
Which operating system is installed? Mac OS X v10.7.x
What version of iTunes is installed on your computer? iTunes 10.6
Choose the iTunes Store or App Store for your country: Other
Please select your country: Australia

Hi Lrwill,
If the apps that are on your son's iPad were purchased under his Dad's Apple ID, then signing your Apple ID onto the iPad will not help you with updating those apps.
Also, if the iPad was sync'd with his Dad's iTunes library, then hooking it up to your computer/iTunes library, will require you to reset the iPad, and everything that was loaded under the other Library and Apple ID will be wiped out.
Can you provide a little more info about what was set up under which Apple ID and what iTunes library the iPad was sync'd with?
Cheers,
GB

Can multiple iTunes Store accounts be linked to one iTunes Library

Hi there! I'm having trouble getting a clear answer to this question. If I'm being confusing, forgive me. We are a family of three with two iPod Touches and one older iPod. We recently purchased a new iMac and I migrated our common iTunes Library to the Mac. We won't be using to PC anymore. There are three separate accounts on the Mac but all of them point to the same iTunes Library.
Up until now, we have been using my Apple ID/iTunes Store account for all purchases. I would like to set up a separate iTunes store account for my daughter so she can use all the gift cards she gets to make her own purchases. *If I give her a separate iTunes Store account, can whatever she purchases go into our common library?* I don't want to her to lose access to all the apps and music we have already accumulated.
If both accounts can download content to the same library, can I expect any problems when I sync the different iPods? All of them are set up to sync manually so that we can choose which music playlists, movies and apps go to which device. Will my daughter have to sync her iPod twice -- logging each iTunes store account once -- to get all her content? Are there problems with updating apps?
Sorry this is so long! I keep getting the same answer from an Apple tech via e-mail but it doesn't address the exact points of my concerns! Thanks for any help you can provide.

We have several macs, several ipods, a couple of iphones, several itunes store accounts. So far no problem. You might have to share passwords if you want to share content. I think iStore accounts can only be used on up to 5 computers. We have 7, so have to be a little careful about that. I don't think there is a limit on how many iDevices can be used with one account. I also don't think there is a limit on how many accounts can be used on a single computer (might be wrong about that). You have to be logged into the iStore to download content, and your computer has to be registered with the account to use the content, but once it is on, and registered, syncing to an iPod is not a problem (you do not have to login in again for each account the content was purchased from). I'm just glad I only have two kids, and one wife - things could get trickier in a big family with . . .

Best way to setup 2 iPods, 1 MacBook, 1 iTunes store account?

I just got a iPod Nano (2nd Gen) for Christmas. My wife has a MacBook and a 30GB iPod Video as well as the iTunes account. We've been sharing her iPod but now she says I've got to get my stuff off since I've got my own. We have alot of CDs loaded into iTunes that we both like and also some stuff that only one of us likes (CDs, podcast, etc.). I want to just use her MacBook and iTunes Store account to manage my iPod (until we can afford to me a mac) but I'm not sure how's the best way to do that. I have my own user setup on the Macbook but don't have any access to the music at this time.
Suggestions?

There are actually a few methods for using more than one iPod on a single computer: How To Use Multiple iPods with One Computer
Just to summarise what's in the link above which is a little out of date:
Method one is to have individual Mac or Windows user accounts which by definition would give you completely separate iTunes Music folders and libraries.
Method two is to set your preferences so that any or all of iPods get updated with only certain playlists within one library:
Loading songs onto iPod automatically - Mac
Loading songs onto iPod automatically - Windows
Another option when using a single library is to set any or all of the iPods to manual update: Managing content manually on iPod
Choosing the update option "Sync Music - Selected playlists" allows you to create a playlist specifically for each iPod and drag the tracks you want into it. If you tire of the list and want to change it, you just add or remove the songs you don't want. The ones you take out out remain in the library to be used by the other iPod. You can read more about playlists at these links:
iTunes: Creating playlists of your favorite songs
How to create a Smart Playlist with iTunes

Itunes store account changed

Some years ago I had my itunes store account under a mindspring.com email account name. When I purchased a new iMac, I also had changed emails so my itunes store account was established under that gmail account name. All the songs I purchased under mindspring account continue to show as kind "protected AAC audio file" and "Protected MPEG-4 video" for music videos. I am able to play songs purchased with either account on my iMac, but these songs do not play as part of my "Home Sharing" file. When I try to play on my husband's iMac we get "This device is not authorized...if you want...enter password for the mindspring account."
How can I get the songs into my gmail account library so I can share with the other devices?

Thank you for your reply. Using your suggestion I was able to authorize the computer but I still needed to find a way to remove restrictions on the music (DRM?)
Anyway, after a lot of frustration, signed out of my iTunes account then back in with the mindspring account>itune store>itunes+ where I can pay per song to have it removed.
You probably could have told me this but I wasn't able to communicate what I really needed to do. It's difficult to address a question you haven't been asked!

I want to create a Paid Books Account however, I already have a iTunes store account for creating Apps with complete contracts, tax,

I have created some books using the iBook author and in order to distribute content on the iBookstore I have been told electronically that I need a new Apple ID and password that is different to iTunes store account which I have already activated and completed contracts, tax information and bank information valid until 2013?
I want to create a Paid Books Account using the same email address, tax information and bank information. This has been most frustrating, as I cannot get passed the sign in section and there is no contact person I can speak to. I was of the understanding the iTunes connect account and the Developer programs which I paid good money for is all what I needed to be paid for selling iBooks on the iBookstore???
I only have one email address and wish to also use it for the Paid Books Account. I have books ready to be exported and published.
I am also having trouble locating and downloading iTunes Producer. I understand I need to have the Paid Books Account active to access the iTunes Producer program. Please help.

Did you use an existing Apple ID or create a new one just for paid books sales/distribution?

How to delete an "Available Download" from iTunes Store account?

Greetings,
I’ve downloaded various “free TV episodes” to my MacBook Pro from the iTunes Store, watched them, and deleted them.
The problem is that the next time I start up iTunes on my MacBook, iTunes automatically goes to the iTunes Store and begins “Checking for Available Downloads,” where the already deleted (from my MacBook) “free TV episodes” are *still* listed on my iTunes Store account as “available for download”. Thus, the downloads start to download again (and again, and again, and again . . .) automatically - after they've been deleted (repeatedly).
I’ve logged into my iTunes Store account to see if I might delete these listed items directly, but I see no place where I might access a list of “Available Downloads” so that I might update it. Can anyone help with how I might *permanently delete* the already downloaded and already deleted items?
Thanks Much!

Reboot the iPad and then see if you can delete the stalled download. Try swiping across the progress bar as well after you reboot.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

How do i change my Itunes store account?

How do I change my Itunes store account details or change to another country?

If you are now in another country then you will need to update the billing address on your account (and if using a credit card that will need to have been issued by a bank in your new country and be registered to your new address), which you should be able to do via your computer's iTunes (Store > View Account menu option) or by tapping on your id in Settings > iTunes & App Store on your iPad and logging into to it. You won't be able to change countries if you have iTunes Match, outstanding rentals or season passes or have a balance on your account - you will need to contact iTunes Support to get the balance removed : http://www.apple.com/support/itunes/contact/
If you are getting a 'not in this country' message when trying to download items from the stores on your iPad then yry going to the bottom of the Featured tab in the App Store app on it and tap on your account id, tap on 'View Apple ID' on the popup and log into your account, and then select the Country/Region section and select your country.

One iTunes Store account, two computers, really need help!

Ok, I have just one iTunes store account however i had 2 different computers i used to download the music. my home computer was originally the one i used but then when i moved, i lost internet so my boss let me use my work computer. however after about 5 years of collecting music on that computer my boss got sick and abruptly sold the business. sadly my music went with that computer. I need to find out what to do to get my purchased music downloaded to my laptop now that i have internet. it was all under the same account just downloaded to my work computer instead of home since homes didn't have internet at the time. what can i do?! I've lost all that music! i can see on my account where i purchased it, but i can't seem to get it on my laptop now! please help!!

phubbardmts wrote:
I've lost all that music!
the following post by Zevoneer, though slightly off topic, says it all:
Did you *back up* your purchases before you you reinstalled your system? If you erased your drive then the purchases will have been erased along with everything else. If you didn't make a back-up of your purchases to restore from (as you are advised to do) then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
*You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download*. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on this link you'll be able to email your query: iTMS Customer Service
If you have an iPod that still has the purchases on it the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
You might also want to check out these pages for future reference:
How to back up your media in iTunes
Back up your iTunes library by copying to an external hard drive
good luck !
JGG

My itunes store account may be been hack

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