My iTunes store freezes my entire computer when I try to use it. How can I sort this out?
When opening my itunes store, my entire computer freezes. In general my itunes works, allowing me to listen to my music still, but as soon as I enter the store my entire laptop freezes and I have to turn my laptop off manually. I have already tried uninstalling and reinstalling itunes, but this hasn't remedied the problem. Is there anything that can be done in order for me to use my itunes store again?
Hi simplytorilove813,
If you are having an issue with your iPhone becoming unresponsive, I would suggest that you troubleshoot using the steps in this article -
iOS: Not responding or does not turn on - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L
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Hello Whitney262,
Thanks for using Apple Support Communities.
I would go ahead and make sure you can first download the content, then remove the song from your iTunes Library, and download again from your iTunes past purchases. The article below will walk you through the entire process:
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http://support.apple.com/kb/ht2519
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iTunes: Syncing media content to iOS devices and iPod
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Settings > iCloud > Account
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Hey deepakmenonfrompune,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. The following resource may help to resolve your issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M. -
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good luck
regards -
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http://support.apple.com/kb/HT1923
B-rock -
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